Nayeem Riddhi

I have checked that the link template you are using not using any thumbnail related template tag, can you please kindly elaborate?

<div class="link-template-default card mb-2">
    <div class="card-body">
        <div class="media">
            <div class="mr-3 img-48">[icon]</div>
            <div class="media-body">
                <h3 class="package-title">[page_link]</h3>
                <div class="text-muted text-small"><i class="fas fa-copy"></i> [file_count] [txt=file(s)] <i class="fas fa-hdd ml-3"></i> [file_size]</div>
            </div>
            <div class="ml-3">
                [download_link]
            </div>
        </div>
    </div>
</div>

Please kindly check.

Thank you

Really sorry for the inconvenience. Please confirm which shortcode you are using for this link template to display the packages, as the thumbnail of the PDF files is showing smaller. Also I can reproduce the issue to check which style is conflicting and causing the smaller preview. Please kindly check.

Thank you

The feature is working both on our Free and Pro version of our WPDM plugin. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me also I can check that.

Thank you

Hello Cornelius,

Hope you are well. And sorry for the inconvenience. Can you please share which translation plugin you are using? If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

If connection is available and showing Connected message, it should work, it is working on our testing site. Please kindly share your file/package URL where you have attached the file for downloading. Please kindly check.

Thank you

If it is connected, the file download should work without login if you do not restrict downloading another way. You can try attaching a OneDrive file, then try to download it from browser incognito mode. Please kindly check.

Thank you

It is still not connected here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly check.

Thank you

I have tried again from a different browser, but I am still unable to log in with the credentials. It is generating a PHP file while trying to log in. Please kindly check.

Thank you

Please check your credentials and connect again. I hope thus this works properly for you. Please kindly check.

Thank you

It is not connected yet, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly check.

Thank you

Please kindly connect and check from incognito mode again. I hope it should work for you.

Thank you

Hello Nora Davia,

Hope you are well. Please kindly open your issue related topic here, https://www.wpdownloadmanager.com/support/forum/download-manager-free/ or here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro/, please kindly check.

Thank you and regards

The issue appearing when you are disconnecting OneDrive Account from here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly connect here always the account to Onedrive. Please kindly check.

Thank you

You may find the update version information from WP Admin > Plugins menu for the WPDM plugins, add-ons. Please kindly check.

Thank you

I hope the fix should come at the end of the month. Thanks for your appreciated patience.

Thank you

It is an extra option or you can tell combination of fields, you can also keep a feature request here for this option, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, Please kindly check.

Thank you

Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and regards

You are welcome. Please kindly let me know if you have any queries more.

Thank you

Hello Matthew Burr,

Hope you are well. You can modify the login or register files code, appearance by following this documentation:https://www.wpdownloadmanager.com/doc/template-files/, the login and register files contents are located here: download-manager/src/User/views. Please kindly check and let me know if you have any queries more.

Thank you and regards

Now visting wp admin page, giving Sorry, you are not allowed to access this page. message, please kindly check.

Thank you

I have logged in but can’t able to access admin, please kindly check which role you have added for this credentials, please kindly check.

Thank you

It has been in private reply, but accessing the URL shows a critical error. Please kindly check.

Thank you

Hello Willy Lin,

Hope you are well. The One drive add on working properly in your testing site. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

I have information from our team that, You will not be charged again. Please kindly check.

Thank you

Such issue not reporting by other users. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards