Nayeem Riddhi

Hello Ishan Bhandari,

Hope you are well. If you have the active order, renewed earlier, please kindly put your license key from Downloads > Settings > License option and save the settings. For your licese key issue , you can check these articles too,

Where is my license key?

Getting “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error when updating WPDM Pro. How do I fix this?

Please kindly check.

Thank you and reagards

Hello Courtney Huber,

Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

According to Developer license you can use the license upto 48 sites, not more than, please check from here too, https://www.wpdownloadmanager.com/pricing/. Please kindly check.

Thank you

Can you please let me know other sites license are working properly, only one site you are facing the issue, can you please let me know also how many sites you are using the license now? Please kindly check.

Thank you

Can you please check this article too for your issue, https://www.wpdownloadmanager.com/doc/im-getting-invalid-license-key-error-when-trying-to-activate-my-wpdm-pro-license-how-do-i-fix-this/. Please kindly check.

Thank you

Hello annadiane albertine,

Thanks for your information. Please kindly let me know if you are facing any issue with WPDM plugins or add-ons. Please kindly check.

Thank you

We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello Alessia Cellini,

Hope you are well. And sorry for the inconvenience. Please kindly share the order id details thus I can forward it to our team authority. Please kindly check.

Thank you

Hello Menachem Tauber,

Hope you are well. For your issue, please kindly send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, You can follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ. Please kindly check and let me know if you have any queries more.

Thank you

Our team checking the issue. Please kindly have some patience.

Thank you

Yes, you can do, please kindly follow this doc,

Template Files

please kindly let me know if you have any queries more.

Thank you

Can you please let me know which shortcode appearance you want to change? Please kindly share the shortcode. And for download button appearance, We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

The Color Scheme OS, Light, Dark are working, Are you talking about customizing button appearance from Download Button > Details Page/ Shortcode Page? Please kindly check and let me know.

Thank you and regards

Hello Elena Politi,

Hope you are well. Please kindly clear your site cache. Also please share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Please kindly check now, https://modifyre.com/item/starfield/

Thank you

I have information from our team that, the issue will be fixed in the upcoming update. Please let me know if you have any more queries.

Thank you and regards

We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello HappyHelper,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Thank you <3

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Hello Carol Carey,

Hope you are well. And sorry for the inconvenience. The issue. On line 630, the code uses PHP 8.0+ union type syntax:

public function enableProtection(int $mediaId, array $options = []): bool|array `

The bool|array return type declaration uses the | union type operator, which is not supported in PHP 7.x. This
causes the syntax error you’re seeing.

This same pattern appears in another method as well – line 673:
public function disableProtection(int $mediaId): bool|array `

To fix this, Please Upgrade to PHP 8.0+ (recommended, as WordPress recommends PHP 8.0+ anyway)

Please kindly check and let me know.

Thank you and regards