Forum Replies Created
Hello Kazimierz Kosecki,
Hope you are well. I think it is your lightspeed cache plugin issue. Can you please disable the plugin and check again? Please kindly check and let me know.
Thank you and regards
I have already forwarded your concern to our related team regarding the issue.
Thank you and kind regards
I have information from our team that, please kindly setup the Error log monitor plugin, so that we could check the logs from the dashboard If possible also the please give access of plugin code editor. Please kindly check.
Thank you
We are checking the issue. I have already again forwarded it to our related team authority regarding the issue.
Thank you and kind regards
Hello Webmaster Cioindex,
Hope you are well. Can you please let me know how you are doing this? If possible, please share the related URL, also you can give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
It is working properly from our testing site. First, we need to check for conflicts with any plugins or the active theme. Please kindly check; if you can’t, I can also check the process.
Thank you and regards
I have information from our team that, we are checking the issue and will provide an update within today. Please kindly check.
Thank you
Hello lightstylenz,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.
Thank you and kind regards
Are you using the latest version now? Please check if it fixed the issue from the latest version. Please let me know then.
Thank you and regards
I have again forwarded the issue to the relevant team. Please check and let me know if you have any more queries. Thanks for your patience.
Thank you and kind regards.
I have updated to our team. Please kindly check.
Thank you
It is working properly on our testing site. I think it can be issue with your server settings too, can you please let me know if it is your subdomain or you are using any speacial hosting provider. Please kindly check and let me know
Thank you and regards
Hello Adi,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Adi,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Chris Conway,
Hope you are well. For cancelling auto-renew please send an order note from your account , Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please kindly check and let me know if you have any queries.
Thank you and kind regards
I have information from our team that, Please kindly share the related URL, so that we could check the package counts according to allowed roles. Please kindly check.
Thank you
Does this file/Package downloading from your side where logged in, it is showing, Unable to get download URL , does it working while you are logged-in? Please kindly check and let me know.
Thank you and regards
Can’t able to access, showing,
Error: Invalid nonce.
Please kindly check.
Thank you
I have again forwarded a message for the update. Thanks for your patience.
Thank you
Can you please confirm if you are using link-template-default the default link template of WPDM? Please kindly check and let me know.
Thank you and regards
After putting credential it is giving this message,
Check your email
We just emailed you a link.Which email should i check? Can you bypass without email link access? Please kindly check and let me know.
Thank you and regards
Please kindly let me know if i can download your translation plugins-addons for checking the issue in local enviroment. Please kindly check.
Thank you
Ok, please kindly share, also tell me if i can download your translation plugins-addons and check the issue in my local enviroment. Please kindly check.
Thank you
While checking issue showing File Not found message for your attached one drive files, can you please again connect from here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, also check if the files are available in your one drive storage or not. Please kindly check.
Thank you and regards