- This topic has 9 replies, 2 voices, and was last updated 1 month, 3 weeks ago by
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I keep getting charged each year for services I did not order, did not receive and do not show up on my purchases. I emailed twice with last year’s charge and no one responded and forgot to follow up again. Just got charged again! I want a refund and there is no way to contact anyone!
Hello Sunni Johnson,
Hope you are well. And really sorry for the inconvenience. Can you please share the order id details thus I can forward it to our team authority. Please kindly check.
Thank you anmd regards
Hi Nayeem Riddhi,
I replied to your email on the 9th, but got no reply so I have logged back in to reply to this message on your online board…I have no order id as this was not something I ordered. Same as the charge last year. It must be some sort of renewal, but I have not received any information from your organization for it only a charge on my card the last two years for $39. When you look at last order on my profile it shows 2019. I don’t understand why I keep getting charged and why this is not solved after two years.
I appreciate you looking into this to correct.
Best,
Sunni
You should get the email before your charge. Please kindly check your all mails including spam folder. You also be mailed with the invoice. Please kindly check and share with us the order referrence or order id details. Please kindly check.
Thank you
I have checked inboxes, trash and spam – no email was received regarding either of these charges
It shouldn’t be happend. Please check if you are checking correct email which is your WPDM account attached. Other users also not reporting such issue. Please kindly check again.
Thank you
How are you not able to investigate on your end? As I mentioned before, I have checked all emails associated with our organization, my spam, nothing. I have no order id. That is why I am asking for backup for the charge that appeared on our credit card on 12/3/25 in the amount of $39.00. This may be legitimate, but I should be able to have some sort of detail of what the charge is for!
I use sjohnson@cathleenmcfarlane.org to login to my download manager account. I have never experienced such poor customer service! You charged me, now show proof of what it is for or give me a refund!
Thank you!
Sunni Johnson
Can you please let me know if the charge happening from this email related account sjohnson@cathleenmcfarlane.org or happening only with your credit card and no email or no invoice you are getting after the charge taken. Please kindly let me know
Thank you
I had my IT guy research last week – he was finally able to see that this was a subscription we have not used in years. He cancelled it years ago, but it still showed the auto-renew as active, which is ridiculous! I emailed about it last year and got no where and have spent way too much time working to resolve it after this year’s charge (not to mention now paying my IT guys time to figure this out)! I would like a refund for the charges that should not have happened please. From his research it appears the order ID is 5c5c4df3705a2
Please kindly send an order note for this issue from the account associated with the active order 5c5c4df3705a2 from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, you can also check
Order Note tutorial here : https://youtu.be/h46gJwjtcV8?si=7NMaTG0KI8KYbrR6. Please kindly check
Thank you
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