Forum Replies Created
Can you please kindly let me know what you are talking about instance, are you talking about WPDM add-ons or plugins? Please kindly elaborate on it. And for your purchased plugin please kindly download it from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, please kindly check.
Thank you and regards
I have information from our team that, Please kindly share the site credentials in a private reply for a quick fix, or to wait for the next update. Please kindly check.
Thank you
Really sorry for the inconvenience. I have again forwarded the information about the issue to the relevant team. Thank you for your patience. Please kindly check and let me know if you have any more queries.
Thank you and kind regards.
Hello Karl Salter,
Hope you are well. Thanks for writing to us. We generally not keep archive of old download manager pro plugin versions. However, every new update we are keeping bugs fixes or with new features, so you are getting the updated version of plugin, you can use the latest version without any hesitation. Please kindly check.
Thank you and regards
Hello Edwin Lee,
Hope you are well. Thanks for writing to us. Can you please kindly let me know if you are using Pro or Free version of WPDM? And which version of plugin you are using. Please kindly check and let me know.
Thank you and regards
We are checking the issue. Please kindly have some patience.
Thank you
We have fixed the issue. The update add-on is available now, https://www.wpdownloadmanager.com/download/wpdm-file-cart/. Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please check and let me know if you have any further queries.
Thank you and kind regards.
If you keep Enable File Cart For other role, the sticky right file cart button will not show for administrator role. Please kindly check, also you can clear your site cache if it is not effecting from your site. Please kindly check again.
Thank you
Can you please elaborate more. Please kindly share the related URLs too.
Thank you
Please kindly navigate Downloads > Settings > General > File Cart Settings section. I hope it will fulfill your all requirements, there you will get visibility option and also the shortcode option. For more details, you can check plugin main page too, https://www.wpdownloadmanager.com/download/wpdm-file-cart/. Please kindly check.
Thank you
Hello HappyHelper,
Hope you are well. Thanks for writing to us. I have already forwarded your issue to our team. However, in the meantime, you can control the visibility of the side file cart from Downloads > Settings > General > File Cart Settings > Enable File Cart option. Please kindly check.
Thank you and regards.
Glad to hear that. However, if you need further help with anything else, please don’t hesitate to open a new topic.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Alfonz Ritzek,
Hope you are well. And sorry for the inconvenience. Can you please kindly let me know which version of WPDM you are using? Also please confirm if the error/warnings coming from the latest version of WPDM. Please kindly check.
Thank you
I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Jerome Coffey,
Can you please open a separate topic for your issue? Thus we can maintain the query. Please kindly check.
Thank you
It shouldn’t be happend. Please check if you are checking correct email which is your WPDM account attached. Other users also not reporting such issue. Please kindly check again.
Thank you
You should get the email before your charge. Please kindly check your all mails including spam folder. You also be mailed with the invoice. Please kindly check and share with us the order referrence or order id details. Please kindly check.
Thank you
Now the packages will be filtered via ajax call not need to submit then reload or with URL param, it will sync the packages via dropdown category choose. Please kindly check.
Thank you
Yes, you can do it here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know, if you have any more queries.
Thank you and regards
Hello Esteban Rubiales,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have information from our team that, It will require customization to display multiple video preview in download page(page template). Please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirements. And regarding the documentation, The issue will be fixed the details there accordingly. Please kindly check.
Thank you
Ok, you can share the screenshots with issue. And if your issue exact like others and you have information that the update will fix the issue, you can wait. Please kindly check.
Thank you
That’s great and glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards