Forum Replies Created
Hello Cheryl,
I have checked the issue. It is working properly as expected from my end. please check my attached image,
please check again and let me know
Thank you and regards
Hello Larry Longton,
Hope you are well. Thanks for writing to us. If you are facing any issues with translating words or if any texts are not translate ready you can report them to us. Otherwise, almost 100% texts are translate ready for WPDM. For your issue separating translation with WPML, you can also explore WPML documentation too. please check and let me know, if you have any queries.
Thank you and regards
Hello Luca Scelza,
Hope you are well. Thanks for writing to us. If your product is selling on the woocommerce platform and you want only the stamped PDF URL, You can try copying the master download URL of the Stamped PDF file from WPDM and then attach the URL to the Woocommerce product as I image attached,
please check and let me know, if you have any queries.
Thank you and regards
Hello Abdelraouf Mahmoud,
For changing the text No downloads found! to others, you can add a parameter in the shortcode like the below
not_found="Downloads available soon – for further information please contact us" and the shortcode will be
[wpdm_tag id="TAG1" tag_field="slug" not_found="Downloads available soon – for further information please contact us" desc="Custom Dscription" toolbar="0" order_by="field name" order="asc" template="link-template-default-nl" items_per_page="10" cols=1 colspad=1]
please check and let me know, if it works for you.
Thank you and regards
Hello Dubliner,
Hope you are well. For the Select from Server issue please set the File Browser Root path and File Browser Access role properly from Downloads > Settings as I image attached,
and for Dropbox or Google Drive options, you have to use these add-ons, https://www.wpdownloadmanager.com/download/dropbox-explorer/ and this https://www.wpdownloadmanager.com/download/google-drive-explorer/. please check and let me know, if you have any queries.
Thank you and regards
Hello maleee,
Hope you are well. Thanks for writing to us. To work properly, please follow the instructions from here,
you can also edit this sample CSV file here, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv it will work properly for you as expected. please check and let me know
Thank you and regards
Hello David Forman.
For your requirements, you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. If these features are urgent for you, you can also take our customization service from here,https://www.wpdownloadmanager.com/download/custom-upgrade-service/. please check and let us know
Thank you and regards
Hello Paul Davis,
From user to user it varies server/site configuration. So, some of the users can have issues, then we resolve those issues as soon as possible from their end. I have checked that, your all issues have been identified, and now we can resolve them. if you don’t give us time to fix those issues, how can we refund you? I hope you have understood. please check and let us know
Thank you again and regards
Hello David Forman.
Hope you are well. Can you please check our Downloads > Stats > Download History section too? here, you shall find the details stats of the download of any packages.
please check and let me know
Thank you and regards
Your site is not working now. We have updated the campaign monitor add-on. Also forwarded your Avada Builder conflict issue to our team authority, to thus if the issue will be resolved. please check and let me know if you have any issues.
Thank you again and regards
Hello Paul Davis,
Sorry for your inconvenience. The form lock plugin is working properly now, it was conflicting with Avada Builder. However, for the campaign monitor add-on, I have talked with our team authority. An update is coming soon. For the campaign monitor add-on information, I was making late in reply. Thanks for your appreciation.
Thank you again and regards
No, I was not working. please let me know for the campaign monitor plugin are you talking about this plugin https://www.wpdownloadmanager.com/download/campaign-monitor-subscription? And for the deactivation-switching theme/plugin issue, if you permit me I can also check this experiment. please check and let me know
Thank you and regards
Hello Lauren Cooper,
Hope you are well. Thanks for writing to us. For any code implementation, you can also check our documentation here,
https://www.wpdownloadmanager.com/doc/action-reference/
https://www.wpdownloadmanager.com/doc/function-reference/
https://www.wpdownloadmanager.com/doc/filter-reference/
If this doesn’t help you. You can also elaborate on your query, thus we can give you a tweak for the code. And for any feature implementation, you can take our custom upgrade service from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please check and let me know, if you have any queries.
Thank you and regards
The feature is working properly from our testing site. Can you please do it again and let me know? I shall check the issue further. please check and let me know
Thank you and regards
Hello Mark,
Please remove the restriction as I image attached from your Media Library file. Thus I hope it should work as expected
please check and let me know, if you have any queries.
Thank you again and regards
Hello Paul Davis,
I think the form lock is conflicting with any style/script from your site. Can you please test these experiments? please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know, if you have any queries.
Thank you and regards
Hello Paul Davis,
Your site showing errors while visiting your pages. It shows sometimes critical errors or sometimes Internal Server errors as I image attached,
please complete your tasks on your site and knock me back. I hope you have understood.
Thank you again and regards
Hi Simon,
Hope you are well today. The logged-on user doesn’t need to generate a new key and can download it after login because you have made for the user a 100% discount on that package. If you give the 100% discount applied for that role, it also does not generate the license key. If the Role can download only login before the purchase, you can also create a special role, thus when accessing the package, he must purchase before download. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Hello Paul Davis,
Are you working on your site? It changes from time to time. And it is working now for form lock here from your test download manager page. If the issue again arises I think it may have a conflict between your plugins or theme. please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know, if you have any queries.
Thank you and regards
It may have a conflict with WP Bakery Visual Composer builder. You can also contact builder support. please check and let me know, if you have any queries.
Thank you and regards
If the page builder causing the issue, can you please try the page builder’s other blocks for putting the shortcode, you can also try the normal block editor for the login page. If the issue persists you can also contact the page page builder support. please check and let me know
Thank you again and regards
Hello Paul Davis,
Hope you are well. And sorry for the inconvenience. please share the related package URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I think for redirecting your page builder causing the issue, in the normal editor it is working as expected, https://www.innobrain.it/dev20/test-login/. please check and let me know
Thank you again and regards