Forum Replies Created
Hello Barnabas Helmy,
Hope you are well. Thanks for writing to us. You can manage license key following this documentation, https://www.wpdownloadmanager.com/doc/settings/license/. And for bulk import, you can follow this documentation for bulk import, https://www.wpdownloadmanager.com/doc/bulk-import/ and please keep this format for importing, you can also edit this file, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv. Please kindly check and let me know.
Thank you and kind regards
Hello Capital Title,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you and kind regards
I have tried now version 6.4.1, still the issue persists. For wpengine or its settings. Can you please kindly check for it? Please kindly check and let me know.
Thank you and regards
Can you please provide a screenshot and related URL for checking the issue? Please kindly check and let me know.
Thank you and regards
Hello Paolo Piana,
Hope you are well. Thanks for writing to us.
For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,
For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will may not work properly for some server settings. please check and let me know, if you have any queries.
Thank you and regards
Hello Kees,
Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello,
Sorry for the inconvenience. I have tried a PDF file too from your side. I think it may have issue wpengine or its settings. Can you please kindly check it? Please kindly check and let me know.
Thank you and regards
It doesn’t normally happen. Other all of our customers are not reporting this. I deactivated all of your other plugins and also switched theme to another. But still the issue exists for without login. I think it can have issue wpengine or its settings. Can you please kindly check it? Please kindly check and let me know.
Thank you and regards
The data table search is working properly I expect as I image attached,
Can you please kindly check and let me know?
Thank you and regards
Hello etc,
Hope you are well. Thanks for writing to us. We have not such any feature. However, you can check all features here of the WPDM PRO version here, https://www.wpdownloadmanager.com/pricing/. Also can check our available plugins-addons here, https://www.wpdownloadmanager.com/downloads/add-ons/. Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Please check now. I hope it is working properly now. The download speed should be multiply by 1024, 2×1024, 3×1024, or similarly 8×1024. Please kindly check and let me know.
Thank you and regards
Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
No, you don’t have to adjust any setting. Just set API credentials for dropbox for access your dropbox storage. Please kindly check.
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Please kindly install the dropbox add-on and setup with your credentials for storage. I hope it will work fine for you. We are here, if you face any trouble with any setup. I hope you have understood. Please kindly check and let me know.
Thank you and regards
Hello Giulia,
Hope you are well. For bulk apply to options, you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/. Please kindly check and let me know.
Thnak you
I have again forwarded your request, however, for your second query can you please kindly share the related URL? Please kindly check and let me know.
Thank you and regards
I can’t able to check now with box.com because the notice it is showing while access to box.com it may require to be residing in the European Economic Area or U.K for using their services. However, if you use dropbox add-on and WPDM PRO, I can confirm you that , it will fulfill your requirement, downloading the file will work directly from your website without being redirected to dropbox.com. I hope you have understood now. Please kindly check and let me know.
Thank you and kind regards
I will let you know soon, if box.com works too.
Thank you and regards
Sorry dropbox file will work download directly from website without being redirected to their dropbox.com. Please kindly check.
Thank you
No, he is our CEO. I have back information from him as I replied to the previous post. Please kindly check and let me know.
Thank you and regards