Nayeem Riddhi

Does the error effecting in the frontend of your website? I hope it will not affect any features of WPDM. Please kindly check and let me know.

Thank you and kind regards

Hello Laura,

Hope you are well. Thanks for writing to us.

For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.

For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,

For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will may not work properly for some server settings. please check and let me know, if you have any queries.

Thank you and regards

I have back with information from our team that, We will fix the issue in the upcoming update. Please kindly check and let me know if you have any queries.

Thank you and kind regards

Hello Razvan Rosca,

Hope you are well. Thanks for writing to us. The demo is here, https://try.wpdownloadmanager.com/category-blocks/. You are able to achieve this feature using this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. Please kindly check.

Thank you and kind regards

Can you please check again without sharing the link if it happens again? Please kindly check.

Thank you and kind regards

I have forwarded your concern to our related team member. Please kindly check and let me know if you have any queries.

Thank you and kind regards

Please kindly check now. I have re-attached the image,

Please kindly check.

Thank you and kind regards

Please kindly share the related URLs and also please elaborate on which tabs you are trying to import. Please kindly check and let me know.

Thank you and kind regards

You can compare your CSV and CSV file here, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv. Thus I hope your issue shall be resolved. Please kindly check.

Thank you and kind regards

I have tried the sample CSV from here, https://www.wpdownloadmanager.com/doc/bulk-import/. It is working properly as expected. Please kindly check and let me know.

Thank you and regards

Hello morgan,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and kind regards

You can set Private Download Link Expiration Period time for the lock options as I image attached,

Thus I hope your bookmark issue will be resolved. Please kindly check.

Thank you and kind regards

Our team want to check/adjust the PDF viewer issue , if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and kind regards

This generally does not happen as usually , if you are using VPN service it can happen too. Please kindly check.

Thank you and kind regards

I have already forwarded your PDF view request to our team authority. However, for this message alter show, https://www.wpdownloadmanager.com/doc/filter-reference/wpdm_download_expired_message/, please use this filter hook in your theme functions.php file. Please kindly check. Thanks for your appreciation.

Thank you again and kind regards

Please give a role or option for the Allow Access option while saving or updating package. Thus I hope it will resolve your issue. Please kindly check.

Thank you and kind regards

Hello Jay Adams,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello Josh Rudzek,

Hope you are well. Thanks for writing to us. You can disable these options from Downloads > Settings as I image attached,

Thus, I hope it may resolve your issue. Please kindly check and let me know.

Thank you and kind regards

I have forwarded your concern to our team member. Thanks for your appreciation.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Kevin Gregson,

Hope you are well. For exporting you can follow the Tools > export/import feature of the WordPress native feature. Please check and let me know if you have any queries.

Thank you and regards

Our developer can help you for making the connection and give you a custom service. Please kindly check.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

I able to save settings with your provided credentials fromDownloads > Settings > Enable Archive Page. Please kindly check now.

Thank you and kind regards