Forum Replies Created
Hello Christian MacGregor,
Hope you are well. Thanks for writing to us.
For Go to Guest Download Page, please set the Guest Order Page as I image attached,
And when Payment is completed through Paypal, please set the page as I image attached from Payment tab
Please kindly check and let me know.
Thank you and regards
I shall try to update you when any update news available. Please have patience and regards.
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I have found the issue with Premium Packages – Sell Digital Products Securely add-on. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
Thank you and kind regards
I have checked your issue and also reproduced it in our testing site. It is working as expected in our testing site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me, I can’t also check this process. Please kindly check and let me know.
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Hello,
Your shared credentials are not working. Please kindly check.
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We have refunded you the other purchases. Please kindly check and let us know, if you have any more queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello,
As our product working properly. We can’t able to move to refund. I hope you have understood. Please kindly check.
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If package name and files name become conflict then you can keep a small difference between file and package name. And for import logs we have not such feature now, please kindly let us know how can we help you more.
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You can create plans as I image attached, they can be free, pro, also can have for certain time with renewal,
And you can also assign them to packages, thus after subscribe on them users can access to the packages as I image attached,
Please kindly check and let me know if you have any queries
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If you have the capability to purchase full access, please purchase it. We shall refund you the other purchases. Please kindly check.
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Hello HappyHelper,
Hope you are well. Thanks for writing to us. Can you please let me know are you using this plugin https://www.wpdownloadmanager.com/download/wp-pro-membership/? Please kindly check and let me know.
Thank you and kind regards
You can also check login with my shared credentials. It is working properly here. Please kindly check.
Thank you and kind regards
The feature is working properly on our testing site with the latest version, I think it may have a conflict between your plugins or theme. Can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me , I can also check it. Please kindly check and let me know.
Thank you and kind regards
I have back with information from our team authority that if you purchase full access package we shall refund your 2 previous orders. Please kindly check and let us know.
Thank you and kind regards
Hello HappyHelper,
Hope you are well. Thanks for writing to us. I have already forwarded your request to our team authority. Thanks for your appreciation.
Thank you again and kind regards
Hello Antonio Bernardo,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
You can contact with your theme support too, thus they may provide you some fixes. Please kindly check.
Thank you and regards
Hello Sophia Kelly,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
We replied to your issues as soon as possible and made a workaround on this also. Please kindly check and let me know.
Thank you and kind regards
I have forwarded it to our team developer for fixing the issue from your end. Thanks for your appreciation.
Thank you and kind regards
Hello Chelsea Profit,
Hope you are well. We have not direct shortcode like this. However, one close shortcode we have [wpdm_packages], https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, if you need urgent you can take custom services from here,https://www.wpdownloadmanager.com/download/custom-upgrade-service/ or you can also keep a feature request here,https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know.
Thank you and kind regards
Can you please kindly let me know which part is not working from your end? Please kindly check and let me know.
Thank you and regards