Nayeem Riddhi

Our developer has provided the fix. I hope it should be added in the next update too. Please let me know if you have any queries.

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Your purchase is active now. Please kindly check and let me know.

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Yes, Master Download Link bypasses the restriction and does direct download. Please kindly check and let me know.

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Hello dear,

You can contact me here. Please feel free to ask any questions.

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It was related with your theme. And #grve-header is your theme ID. Where the issue is appearing, please kindly share the related URL, thus I can help you.

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Am I able to check the whole process again? Please kindly check.

Thank you.

Hello Simone Fantinato,

Hope you are well. For sending WPDM emails in different languages based on which the user is viewing the site, it may need to take customization services from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please knock here with your requirements. And for second issue, can you please let me know how you are sending email and which email template? Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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It needs to check the detail on the issue. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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Hello Ron Fredericks,

Hope you are well. Thanks for writing to us. Yes possible with your requirements. For more details you can check the plugin here, https://www.wpdownloadmanager.com/download/wp-pro-membership/. Please kindly check and let me know.

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I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.

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The dropbox PDF with PDF viewer addon is showing properly here as expected on our testing site with the latest version, https://wpdmpro.w3eden.com/download/dropbox-pdf-viewer. I think there might be a conflict some where within plugins/theme/server. It can have misconfiguration with your dropbox API too as you shared the second image. Please kindly check.

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Please put the below code in your theme style.css

#grve-header {
    z-index: 98 !important;
}

And clear your site cache and then check if the issue persists. Please kindly check.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

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Please share the related URL that video you have shared. Please check.

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The close icon is available and working too,

Can you please again check?

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I have back with information from our team that, please kindly use this code in your theme function.php file,

add_filter("wpdm_lightbox", function ($lightbox) { return 2; });

I hope it will work fine for you. Please kindly check.

Thank you and regards

I have adjusted js code here, https://unwavering-dawn-90004.wp1.site/wp-admin/admin.php?page=fluent-snippets#/snippets/57-change-icons-wp-download.php. It is working now, https://unwavering-dawn-90004.wp1.site/download/wpdm-test/. Please kindly check.

Thank you and regards

Have you tried this process? Disable one by one other plugins for testing if there any conflicts. Switching theme also to another for checking. Please check and let me know.

Thank you

Hello Brendan Parker,

Hope you are well. You are doing Master Download Link, it will do so, it bypasses the restriction and does direct download. You can use [download_link] template tag for normal restricted downloads of files. Please kindly check and let me know.

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The issue is appearing with my login too with your provided credentials. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. You may also switch theme to another for checking. Please kindly check and let me know.

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I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.

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Hello Jeff Hecht,

Hope you are well. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

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Hello Ryan Stueve,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello,

Hope you are well. For cancelling auto-renew please send an order note from this Page by following This . Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

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For it you may need to take custom upgrade service from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check.

Thank you again and regards