Nayeem Riddhi

If you are trying to update ID of an exiting packages, for the cases, please use ID column with your existing packages ID, which you are trying to update. Please kindly check.

Thank you and regards

For Purchase Confirmation - Guest email template customizing, please navigate Downloads > Templates > Email Templates as I image attached,

And for the return URL issue, can you please kindly check with the Test Pay process too, if it works properly? Please kindly check and let me know.

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Please kindly open a separate topic. It helps us to maintain query request. Please kindly check.

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Hello Hayder Jawad,

Hope you are well. You can change the base of package URL in the PRO version as I image attached,

Please kindly check and let me know.

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Hello Adri Joji,

Hope you are well. The open in a new window option you shall get it in the PRO version as I image attached,

Please kindly check and let me know.

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I have tested the shortcode here, https://snpalliance.org/wpdm-test/, the search is coming properly here. Please kindly check.

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Can you please kindly clear the site cache , if you have already changed payment after return URL, it should work as expected. Please kindly check.

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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Jason Cooke,

Hope you are well. Thanks for writing to us. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/. and please follow the below shared CSV file, you can also edit this file with the data,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

And for JSON or XML, You may also follow the Tools > export/import feature of WordPress native use. please kindly check and let me know.

Thank you and regards

Hello Christine Tierney,

Hope you are well. I think it may have a conflict between your plugins or theme. You can disable other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.

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You have given credentials for this site, https://www.solusdecor.com/login. While with deactivating plugin now backend not loading as expected. Please kindly check and let me know.

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Can you please keep return URL, https://itsnamewasmormo.com/thank-you-transaction-result/ this? I hope it may resolve your issue. Please kindly check

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It was an odd column issue, I have added the below CSS from Customizer > Additional CSS

.table-striped > tbody > tr:nth-of-type(odd){
	--bs-table-accent-bg:inherit;
}

Thus it is working as expected. Please kindly check.

Thank you and regards

Hello Daniel Niggeling,

Can you please open a separate ticket for your issue? Thus we shall able to maintain query. Please kindly check.

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Have you used in Guest Order Page this shortcode [wpdmpp_guest_orders]? After successful payment, the guest user should get order details in his/her order email. Then with this he/she should be able to proceed download. Please kindly check and let me know.

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Please kindly check the video, https://drive.google.com/file/d/11-HA0GgIJtHsiClnorxXtb0xl64gNI9o/view?usp=sharing and confirm me if I shall check the issue again? Please kindly check and let me know.

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Our large number of users using smoothly. I hope you can also run it without any hassle. Please kindly share the related URLs and your requirements. I shall try to check every step. Also keep activate your login credentials for checking the issues. Please kindly check.

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Please check the file package settings again and also clear your site cache. Please kindly check and let me know.

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Our team developer maybe reviewed your requirements, he asking for access, if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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Your credentials are not working. Please kindly check.

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Ok, let me know the issue is while guest payment done it doesn’t go to order page or your defined thank you page. Please kindly elaborate on it.

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You can use this shortcode, here, one tab has favourites for favourites item, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_profile-public-profile-short-code/. Please kindly check.

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Premium Packages – Sell Digital Products Securely is a free plugin. And I have information from our team that, Premium packages will not appear in My Downloads section due to high precedence. Please kindly check.

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I think the My Downloads issue is appearing with premium packages and Premium Packages – Sell Digital Products Securely add-on. Normal Packages without selling price should come in My Downloads section. Please kindly check.

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Sorry for the delay. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue in detail?

Thank you and regards