Humayon

Hello,
Please mail to the below address with your Order Id detail and the accounts team will let you know an update about it.
support@wpdownloadmanager.com
Thank you

Hi @rbschool,
Glad to hear that your issue has been resolved. We are working hard to add more features day by day and making the plugin more stable.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Thank you

Hello @casperitchmarketing-dk,
You are using an older version of WPDM Pro. Please update it to 6.0.2.
Also, The directory add-on latest version is 4.1.4 as well. So please update it too.
You can download the update from here.
However, on this page download is working fine.
Let us know about it.
Thanks.

Hello @ericbjohnson,
Hope you are well. And sorry for the inconvenience. We have released the latest version of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, don’t forget to share the related page/file/package URL with us.
With Regards

Hi @workingplanet,
Sometimes the update notification gets delayed due to the server corn job.
You can download them from here.
Thanks.

Hi @juan_ateb,
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and admin URL in a private reply for checking the issue.
Thanks.

Hello @cdierkermacoairfans-com,
Please share your screenshot here using a tool like this.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thanks.

Hello @emilio,
Hope you are well. And sorry for the inconvenience. We have released the latest version of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here, 
. I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thanks

Hi,
Please check the uploaded files page view is working properly. Have a look at this.
About the “clear stats data” please follow this screenshot.
Thank you

Hi @rbschool,
In our inspection, we found that everything is working fine.
If, still the problem exists then please record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Also, please open a new/separate forum topic in future for your own issue.
Thank you

Hello @rossanaruggiero,
We tried to debug the issue but your admin login credentials are not working. Please check this.
Thank you

Hello @rossanaruggiero,
Please make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directly from the WordPress dashboard, Please update manually by uploading these plugins. It should solve the issue.
If, still the problem exists then let me know.
Thank you

Hello @gmop-unite-com,
You are wecome.
Also, yes please try manual input file size.
Best Regards

Hello @pittaadmin,
You are welcome.
I found that downloads are working fine now. Is the issue has been resolved?
If still the problem exists then can you please record me reproducing your issue using a tool like this or share the related URL with us where the issue persists?
It helps me to quickly figure out the issue and squash it immediately.
With Regards

Hello @piet17171,
Please contact your hosting provider support. They can help you to unblock the CSS files loading.
Thank you

Hi,
Admin login credentials are not working. Please check this.
Thanks.

Hi @gartenbewertung,
Our team is working hard in order to resolve this issue. One drive add-on will get an update within next week. So, please be patient and cooperate with us.
Thank you

Hello @pizza78,
Please check now we have adjusted your issue.
However, please clear stats data for once from privacy settings.
Thanks.

Hi @rossanaruggiero,
Please share your admin/site URL too in a private reply.
Thank you

Hello,
In this case please provide us with the relevant page/file URL. Also, if possible can you share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Thank you

Hello,
We have found the issue, it will be adjusted with the next update. However, instead of top downloads widgets, you may use the “Packages” widget, order desc by download count to show top downloads like the below screenshot:
https://share.getcloudapp.com/RBulkGKY
Thanks.

Hi @kevgregson,
You are welcome.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hello @scottw,
Glad to hear that your issues have been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Hi @rossanaruggiero,
I hope you are doing great.
Please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thanks.

Hello @pittaadmin,
In our inspection, we found that downloads are working properly without any error.
If still the problem exists then can you please record me reproducing your issue using a tool like this or share the related URL with us where the issue persists?
It helps me to quickly figure out the issue and squash it immediately.