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Critical error after latest update

Viewing 24 posts - 1 through 24 (of 24 total)
Jul 8, 2021 at 9:33 am #156724

Rossana Ruggiero
Participant

Hello
I updated the free version to the latest release. Everything works but when I try to access the page where to view the uploaded files it reports an error: A critical error has occurred on your website.
What can I do?
Thank you so much
Rossana

Jul 8, 2021 at 9:40 am #156726

Humayon
Moderator

Hi @rossanaruggiero,
I hope you are doing great.
Please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thanks.

Jul 8, 2021 at 9:43 am #156729

Rasko Peric
Member

Hello, we just have the same problem without anyone actively changing anything in the plugin? Could this be a general problem? What should be done? Thanks in advance…

Jul 8, 2021 at 10:27 am #156738

Rossana Ruggiero
Participant
This reply has been marked as private.
Jul 8, 2021 at 11:50 am #156758

Humayon
Moderator

Hi @rossanaruggiero,
Please share your admin/site URL too in a private reply.
Thank you

Jul 8, 2021 at 12:01 pm #156763

Rossana Ruggiero
Participant
This reply has been marked as private.
Jul 8, 2021 at 12:42 pm #156771

Humayon
Moderator

Hi,
Admin login credentials are not working. Please check this.
Thanks.

Jul 8, 2021 at 12:47 pm #156774

Rossana Ruggiero
Participant
This reply has been marked as private.
Jul 8, 2021 at 12:47 pm #156775

Rossana Ruggiero
Participant
This reply has been marked as private.
Jul 8, 2021 at 1:59 pm #156799

Humayon
Moderator

Hello @rossanaruggiero,
Please make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directly from the WordPress dashboard, Please update manually by uploading these plugins. It should solve the issue.
If, still the problem exists then let me know.
Thank you

Jul 8, 2021 at 2:11 pm #156814

Rossana Ruggiero
Participant
This reply has been marked as private.
Jul 8, 2021 at 3:48 pm #156835

Riverdale Baptist
Member
This reply has been marked as private.
Jul 9, 2021 at 4:51 am #156890

Humayon
Moderator

Hello @rossanaruggiero,
We tried to debug the issue but your admin login credentials are not working. Please check this.
Thank you

Jul 9, 2021 at 4:56 am #156891

Humayon
Moderator

Hi @rbschool,
In our inspection, we found that everything is working fine.
If, still the problem exists then please record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Also, please open a new/separate forum topic in future for your own issue.
Thank you

Jul 9, 2021 at 7:08 am #156899

Rasko Peric
Member

Das ist ja schön, dass hier einige problembezogene Lösungen besprochen werden. Aber bekommt man auch eine Antwort oder muss man da offensichtlich erst Kunde werden? Wir haben ernsthafte Probleme mit eurem Plugin und ich möchte gerne eine Antwort darauf haben.

Jul 9, 2021 at 7:09 am #156900

Rasko Peric
Member

That’s nice that some problem-related solutions are being discussed here. But do you get an answer or do you obviously have to become a customer first? We have serious problems with your plugin and I would like to have an answer.

Jul 9, 2021 at 7:14 am #156903

Rossana Ruggiero
Participant
This reply has been marked as private.
Jul 9, 2021 at 9:23 am #156918

Humayon
Moderator

Hi @rbschool,
Glad to hear that your issue has been resolved. We are working hard to add more features day by day and making the plugin more stable.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Thank you

Jul 9, 2021 at 9:26 am #156920

Rossana Ruggiero
Participant

Problem solved!
Thanks!

Jul 9, 2021 at 3:53 pm #156951

DPSI Partner Relations
Participant

How was your issue resolved?

Jul 9, 2021 at 4:50 pm #156955

rgarrison
Member

It seems the issue is with the WPDM – Button Templates, I deactivated, deleted and reinstalled however when it is activated it crashes anytime someone visits a page that has the buttons on it.

Jul 10, 2021 at 6:24 am #156983

Humayon
Moderator

Hello @rgarrison,
Hope you are well.
Please update your WPDM copy to the latest version which will solve your button template issue.
However, please open a separate ticket in future in order to get a solution ASAP.
Thanks.

Jul 10, 2021 at 7:05 pm #157021

Riverdale Baptist
Member

@Humayon Kabir,

Our site is still having issues. I can’t open a new thread or i would have. I have the current version of Download Manager and still getting critical site errors on any page that uses the button template pluggin. the only way i was able to fix it temporarily was to disable the button template, then at least the pages load.

I have WPDM version 3.2.07 and button template version 1.3.0, which according to your site are current.

Multiple people seem to be having the same issue. Is there going to be a fix soon?

Jul 11, 2021 at 4:24 am #157026

Humayon
Moderator

Hi @rbschool,
Hope you are well. And sorry for the inconvenience. We have released the latest version 1.4.0 of the WPDM Button Templates. Please update your add-on to the latest version which shall resolve the issue.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Viewing 24 posts - 1 through 24 (of 24 total)

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