Humayon

Hello @infopanese-it,
Please check now we have adjusted your issue. It should be WPDM()->categories.
Thank You

Hello @way-saputraa,
In my inspection, I found that lots of plugin required files are not getting loaded properly due to your server, that’s why the admin panel is breaking.
Please check this.
So, in order to solve the issue.
1. Make sure to increase PHP memory limit, post_max_size and upload_max_filesize. If you don’t know how to do it then contact hosting provider support.
2. Go to Dashboard Settings General page and look for the WordPress Address and Site Address option. Make sure both the URL are correct and the same. Once done, click on the “Save Changes” button to save the editing like this
3. Try using the default WordPress .htaccess.
4. There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking.
Please let me know then.
If still, the problem exists then please provide us with your super admin access in a private reply as well as second admin account admin privilege.
Thank You

Hello @infopanese-it,
We have replied on your other topic.
Please follow the solution there.
Thank You

Hello @infopanese-it,
First of all, make sure that you are using the proper link-template ID in the template="link-template-ID" parameter.
If, still the problem exists then please open a separate forum topic by providing your admin login credentials and site URL in a private reply.
So, that we can better track and give you a solution ASAP.
Also, don’t forget to share the related page/package URL as well.
Thank You

Hi @otrok,
The admin URL is not working. Please check this.
Can you please let us know what is the valid admin URL?
Thanks.

HI @way-saputraa,
Yes, please provide us with your admin privilege in a private reply and no one will be able to see it except me. We need to check that as an admin.
Also, if it only occurs on your laptop only that I think some of your browser settings is causing such a problem. Have you tried with another browser or even in-browser incognito mode?
Hope you understand.
Thank You

Hello @cm2media,
You can upload a file on online storage such as google drive or dropbox and then share the URL with us.
Thanks

Hello @diadoraz10,
Welcome to the support forum.
Please use the below add-on

WPDM Page Templates

And then follow the below doc properly.

Template Files

Hopefully, your problem will be solved.
Thank You

Hi @sshaddick,
Please check now we have disabled your auto-renewal.
Let us know if you need further assistance and we will gladly help you.
Thank You

Hello @dshank,
Hope you are well. And sorry for the inconvenience.
Please delete the plugin and then reinstall which should solve your issue.
However, if still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
With Regards

Hello @greenlifeke,
Hope you are doing great.
404 represents that your file is not available in the proper directory or missing.
If still, the problem exists then please open a separate forum topic with your temporary admin login info and site URL in a private reply so that we can debug and give you a better solution.
Thank You

Hello @sshaddick,
Sorry for the inconvenience.
I am sending your request to our accounts team with high priority.
Hopefully, you will get an update soon.
Thank You

Hello @mlaccount,
Please check now we have updated the doc.
Hopefully, your problem will be solved.
Thank You

Hello @mlaccount,
WPDM Pro version 6.0.0 codebase has been rebuild from the ground.
I have forwarded your error to our dev team and will let you know an update about it.
Thank You

Hello @way-saputraa,
Hope you are well. And sorry for the inconvenience.
Please, provide us with both of your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then.
Thank You

Hello @inetwork,
Auto-install sometimes fails due to auth error or server file permission issue, however, you always can download and install any add-on from the below link.

User Dashboard

Hope you understand.
Thank You

Hi,
Based on the error log it seems your client ID is not valid.
Maybe you are missing something or you get an idea from the docs.
With Regards

Hello @winc2021,
Your PayPal payment method is not configured properly. Have a look at this.
So, please configure with your valid credentials and your problem will solve I hope.
Thank You

Hello,
Please check now. It was not working just for the plugin permission.
Also, make sure manage_options is marked in the permission.
Thanks

Hello @chanieuniversalnyc-com,
That’s how it needs to handle, as downloads are directly serving from amazon s3.
WPDM doesn’t have any control over the download process when using any cloud/remote storage.
Hope you understand.
Thank You

Hello @phillp01,
There is no user role set for the Business Development on your website. Set it to a proper role.
Please have a look at this and set the proper user role.
I Hope, your problem will be solved.
Thank You

Hello @welswebmaster,
You are welcome.
Our team is working hard to fix the TinyMce issue. So, please spare us some time.
The update will release ASAP.
Thank You

Hi @winc2021,
Hope you are well. And sorry for the inconvenience.
Will you please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, don’t forget to share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hi @kd7sys,
Hope you are well.
You are updating the WPDM Pro after a long time. So, simply visiting the link and page template menu on the admin dashboard will resolve the issue. As the action will regenerate the templates automatically in the new style.
Go to Downloads>templates then visit all tabs there.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You