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Humayon

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Dec 8, 2021 at 2:29 pm in reply to: How to change the font size in a page template for DownloadManager Free #165430

Humayon
Spectator

Hello,

Thank you for the details.

Please add the below CSS code to your Dashbaord>Appearance>Additional CSS.

.w3eden {
    font-size: 14px;
}

I hope your problem will be solved.

Regards

Dec 8, 2021 at 1:38 pm in reply to: Fatal error on some packages page #165419

Humayon
Spectator

Hello,

Hope you are well. And sorry for the inconvenience.

We have released the latest version 6.1.0 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.
Thank you

Dec 8, 2021 at 1:18 pm in reply to: How to change the display of the Downloadform when the page is used on a Mobile #165411

Humayon
Spectator

Hello,

Thank you for the details.

You should be able to change the link-template designs by following the below link which will solve the mobile view issue.

Template Files

Thanks.

Dec 8, 2021 at 12:41 pm in reply to: Only show file name in [file_list] shortcode instead of full path #165407

Humayon
Spectator

Hi,

Thank you for getting back to us.

Subdirs will show a relative path, it was like that from the beginning. Maybe, you were not aware of it.

However, you can post it in the feature request section below which we may add in the future update.

Download Manager Pro Feature Request

Regards

Dec 8, 2021 at 9:25 am in reply to: Only show file name in [file_list] shortcode instead of full path #165397

Humayon
Spectator

Hello @ralrec,

I see that you have attached files from DIR. So, in that case, removing the path is not possible. Files from subdirs will show the relative path.

If you want to show only file names then either you have to add files by using SELECT FILES FROM SEVER or SELECT FROM MEDIA LIBRARY.

Hope you understand.

Thanks.

Dec 8, 2021 at 3:17 am in reply to: How to change the font size in a page template for DownloadManager Free #165382

Humayon
Spectator

Hello @diego-mattergmail-com,

Greetings and welcome.

Please share the related page/file/package URL where you want to adjust the font size. So, that we can check it and give you a better solution.

Thanks.

Dec 8, 2021 at 2:55 am in reply to: How to change the display of the Downloadform when the page is used on a Mobile #165381

Humayon
Spectator

Hello @planariouser,

Greetings for the day and hope you are well.

Can you please share the related page/file/package URL which is not appearing properly in the mobile view so that we can check and give you a better solution about it?

Also, you can use this app to share an image.

Thanks.

Dec 7, 2021 at 2:18 pm in reply to: shortcode not copying/pasting #165347

Humayon
Spectator

Hello,

Shortcode supposes to show on a page, not in the Downloads section.

If you closely look at the video you will see that I have copied the shortcode from your site and pasted it on a page.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Also, in order to show the price feature please use the below add-on.

Premium Packages – Sell Digital Products Securely


Thanks.

Dec 7, 2021 at 2:16 pm in reply to: Only show file name in [file_list] shortcode instead of full path #165346

Humayon
Spectator

Hello @ralrec,

Greetings for the day!

In our test, it’s working fine with the latest version of WPDM Pro and not showing the full path.

Would please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.

Regards

Dec 7, 2021 at 12:46 pm in reply to: packages no longer displaying for users based on the roles since upgrading #165336

Humayon
Spectator

Hello,
Can you please let me know where you are trying to remove those?
Thanks.

Dec 7, 2021 at 3:05 am in reply to: shortcode not copying/pasting #165311

Humayon
Spectator
This reply has been marked as private.
Dec 7, 2021 at 3:05 am in reply to: Error when trying to use server file browser #165310

Humayon
Spectator

Hello @freexthesoy,

Greetings and Welcome.

First of all, Can you please clear your site cache? Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

However, you can follow this doc as well which may also help you.

Looking forward to hearing back from you.

Thanks.

Dec 6, 2021 at 2:28 am in reply to: Update Broken Sites (again) #165266

Humayon
Spectator

Hello @keneastwood,

Hope you are well. And sorry for the inconvenience.

First of all please make sure that the WPDM and WPDM Directory Add-on both are in the latest version.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.
Thank you

Dec 5, 2021 at 5:14 am in reply to: packages no longer displaying for users based on the roles since upgrading #165248

Humayon
Spectator

Hi,
Please check again now after clearing your browser, website and CDN caches if you have any.
It’s showing like this now.
Let us know if you still need further assistance regarding this matter and we will gladly help you.
Regards

Dec 4, 2021 at 4:51 am in reply to: packages no longer displaying for users based on the roles since upgrading #165223

Humayon
Spectator

Hi,

Please update your WPDM - Advanced Access Control add-on to the latest version which is right now 3.2.2.
You should be able to download the latest version from here as well.
Also, please use [wpdm_user_dashboard role=1] shortcode instead of the previous one.

Hopefully, your problem will be solved.

Thanks.

Dec 3, 2021 at 3:29 pm in reply to: packages no longer displaying for users based on the roles since upgrading #165203

Humayon
Spectator

Have you tried now with another random account?
However, I have asked for that random account access.
Thanks.

Dec 3, 2021 at 3:17 pm in reply to: packages no longer displaying for users based on the roles since upgrading #165201

Humayon
Spectator

Hello,
Can you please check now?
We have updated the WPDM - Advanced Access Control add-on.
Thanks.

Dec 3, 2021 at 2:31 pm in reply to: packages no longer displaying for users based on the roles since upgrading #165200

Humayon
Spectator

Hello,

We are checking your issue.

Also, can you please share a user login(not an admin and have a General First responder role permission) so that we can check?

Thanks.

Dec 3, 2021 at 1:54 pm in reply to: packages STILL no longer displaying for users based on the roles since upgrading #165199

Humayon
Spectator

Hello,

We are checking your issue.

Also, please continue there on your related topic.

Thanks.

Dec 3, 2021 at 1:50 pm in reply to: Pre-Sale questions about Directory Add-On #165197

Humayon
Spectator

Hello @psartorio,

Thank you for your query.

Regarding your questions

1. The search field does work with Ajax now partially, however, after typing 3 letters it will not show the result for now. we may add this in a future release.

2. The search field looks for package title and also on category, tag and date based on the selected option. You should be able to check the demos from the below page.

WPDM Directory Add-on

3. Yes, it’s possible by customizing the page template. Please check the below docs for more info.

Template Files

And available template tags can be found below.

Template Tags

I hope that helps and answers your query.

Regards

Dec 3, 2021 at 1:34 pm in reply to: have the direct link in email #165196

Humayon
Spectator

Hi,
Glad to hear that you found it.
Feel free to contact us again for further assistance and we will gladly help you.
Regards

Dec 3, 2021 at 1:31 pm in reply to: shortcode not copying/pasting #165195

Humayon
Spectator

Hi,

Hope you are well. And sorry for the inconvenience.

I am not clear about your query. So,It will be very cooperative if you record me reproducing your issue using a tool like this?

However, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Dec 3, 2021 at 1:27 pm in reply to: Items per page is not working #165194

Humayon
Spectator
This reply has been marked as private.
Dec 3, 2021 at 1:25 pm in reply to: Stamper not working with PDF from Google Drive #165193

Humayon
Spectator

Hello @canalsolar,

Greetings for the day!

WordPress PDF Stamper Plugin doesn’t have any control over the cloud/remote storage that’s why it will not be able to process the google drive file.

The file needs to be in the same server to be stamped properly.

I hope it helps and answers your query.

Regards

Dec 1, 2021 at 3:52 am in reply to: Items per page is not working #165135

Humayon
Spectator
This reply has been marked as private.
Viewing 25 posts - 1,301 through 1,325 (of 2,803 total)
1 2 3 … 52 53 54 … 111 112 113