Hello @eammendola,
Greetings for the day!
Can you please let us know which shortcode you are referring to?
However, it will be very cooperative if you provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It helps me to quickly figure out the issue and squash it immediately.
Regards