Humayon

Hello there,

Thank you for writing back to us.

However, I am not clear about your query.

Can you please share the related page/file/package URL with us where the issue exists?

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Hello there,

Thank you for the details.

You can change the font family by using the below reference CSS code.

.modal-content {
    padding-top: 36px !important;
    font-family: arial;
}

PS. Please note that we don’t provide support for custom code. I’ve added the code as a one-time exception. So, if the code above doesn’t work for you, I would suggest you contact our customization team.

With Regards

Hello there,

You can change color by customizing the below sample code.

div#wpdm-all-packages {
    background-color: red;
    color: red;
}

PS. Please note that we don’t provide support for custom code. I’ve added the code as a one-time exception. So, if the code above doesn’t work for you, I would suggest you contact our customization team.

Thanks.

Hello @katiemoreno910,

Greetings and welcome.

To change the font on the password lock popup you have to change it via CSS code.

If you share the related page URL with me then I will try to provide you with the valid CSS.

Thanks

Hello @stopframemedia,

Greetings and Welcome.

Yes, it requires custom CSS to change the table color.

To give you the exact and valid CSS please share your relevant page URL.

Regards

Hello there,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Thanks

Hello @arianna-bianchi,

Thank you for your query.

According to wp.org’s new plugin guideline they are not allowing us to keep that options anymore.

So from now on, you will be able to use the auto-update ( native update routine ) of almost all add-ons.

Have a good day.

Hello there,

I hope you are well.

First of all, thank you for letting us know about it.

We are currently investigating the issue.

Hopefully, it will be adjusted with the next update.

Regards

Hi there,

Thank you for writing back to us.

However, I’m not sure about the missing thumbnails, as it might be got removed from the backend somehow.

Also, we haven’t received such claims from others yet.

In this case, if you have a backup then please try after restoring it or you have to manually add the feature image now.

Thanks.

Hi @kathleenb,

Sorry for the inconvenience.

In that case, you may add define('WPDM_ACCEPT_COOKIE', false); in your wp-config.php, which shall disable the WPDM cookie.

I hope it helps and answers your query.

Reards

Hello

Greetings for the day!

I have checked your reported issue and it seems the image and thumbnail both are working. Here is the reference screenshot.

Can you please clarify with some relevant screenshots or even a screencast?

Thanks.

Hi @fodman03,

I hope you are well and doing great.

To acquire a license please follow the below instruction properly.

License

Let us know if you still need further assistance regarding this matter.

Thanks.

Hello @rafael,

Greetings for the day.

To import categories data by CSV, please follow the below documentation properly.

Bulk Import

Thanks

Hi there,

Thank you for your clarification.

Please, check the below demos which may fulfil your requirements.

https://demo.wpdownloadmanager.com/wpdmpro/categories/
https://demo.wpdownloadmanager.com/wpdmpro/archive-page-flat/

I hope that helps and answers your query.

Hello @chrimue,

Greetings for the day.

Regarding your questions.

1. You can set the file browser root directory by following this: https://prnt.sc/26jm6j6
If still, the problem exists then please provide us with your admin login credentials.

2. As it’s already described in the doc about the import procedure, apart from that you can import files through a CSV file. Please check this: https://prnt.sc/26jm8p0

Regards

Hello @alberto-pelissetti,

Greetings for the day!

Well, I am not clear about your query. Can you please explain a bit more with some screenshots?

Are you trying to achieve something like this: https://demo.wpdownloadmanager.com/wpdmpro/category-blocks/?

It will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Regards

Hello @nicholassoutherndigitalconsulting-com,

Greetings and Welcome.

You can change the file directory URL/Path by adding the below code into the wp-config.php file.

define('UPLOAD_DIR', '...site/wp-content/uploads/category/');

I hope that helps and answers your query.

Hi @sarpo,

Greetings for the day!

If you are using the WPDM Advanced custom field plugin then you should be able to use the generated template tag in any relevant page templates. Here’s the reference screenshot.

Advanced Custom Fields

Apart from that, you can update custom field values for all the existing packages by using the Default value add-on. Have a look at this.

WPDM Default Values

Regards

Hello @stopframemedia,

Here acf_manufacture is the custom field name acf_field_name.

However, please open a separate forum topic by describing your issue properly there in the future.

Thanks.

Hello there,

Thank you for letting us know about it.

If anyone requests the same functionality then we will let them know about it.

Have a good day!

Hello @stopframemedia,

I hope you are well.

WPDM doesn’t have any control over the download process and URL modification when using any cloud/remote storage.

I hope you understand.

Hello @ahmedstc,

Greetings and Welcome.

Can you please let us know elaborately what issues you are facing with the latest version?

We will try our best to resolve the issue ASAP.

Also, please refer to the exact version of 5.

Regards

Hello @stevie-ds,

Thank you for letting us know about it.

Since this is a newly reported issue while other users haven’t reported yet.

So, it will be very cooperative if you provide us with some additional information like

Page URL,
Admin login credentials
Some related screenshots.

These pieces of information will help us to debug the issue properly.

Regard

Hi there,

I have updated the plugin to the latest free version(kept the old version as backup zip file in the plugin directory) and it seems all downloads are present. Here’s the reference screenshot.

However, your subscription is over that’s why the download plugin button is not present in the dashboard link I have shared before.

Regards

Hello @victorresjr,

Greetings and Welcome!

The shortcode you have mentioned above is not valid for a single package.

For sorting you can use the below shortcode.

https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/

Have a good day!