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Latest update breaks site

Viewing 25 posts - 1 through 25 (of 32 total)
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Dec 24, 2021 at 10:27 am #166017

Adrian Powell
Participant

I’ve just updated WPDM to the latest version and it’s crashed my website:

Fatal error: Uncaught Error: Call to a member function getLatestVersions() on null in /home/customer/www/xxx/public_html/wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php:439 Stack trace: #0 /home/customer/www/xxx/public_html/wp-includes/class-wp-hook.php(303): {closure}(false, Array, 'wpdm-extended-s...', Array) #1 /home/customer/www/xxx/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(false, Array) #2 /home/customer/www/xxx/public_html/wp-includes/update.php(477): apply_filters('update_plugins_...', false, Array, 'wpdm-extended-s...', Array) #3 /home/customer/www/xxx/public_html/wp-includes/class-wp-hook.php(303): wp_update_plugins('') #4 /home/customer/www/xxx/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #5 /home/customer/www/xxx/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #6 /home/customer/www/xxx/public in /home/customer/www/xxx/public_html/wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php on line 439
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Dec 24, 2021 at 10:59 am #166020

Humayon
Moderator

Hi @apowell,

Hope you are well.

According to the latest update of WPDM PRO, you also need to update the WPDM Extended shortcode add-on as well.

Please update it and then let us know about it.

Thanks.

Dec 24, 2021 at 11:40 am #166021

Adrian Powell
Participant

I have 3.0.4 of extended shortcodes and no other update is showing as available..

Dec 25, 2021 at 3:29 am #166045

Humayon
Moderator

Hello,

We are currently investigating the issue.

For now simply just delete and reinstall the WPDM plugin.

I hope it will resolve your issue.

Let us know about it.

Thanks.

Dec 27, 2021 at 9:27 am #166062

Adrian Powell
Participant

I’ve deleted WPDM and installed v3.2.30. Still exactly the same problem. It doesn’t work with the version 3.0.4 of the extended shortcodes plugin

Current plugin: WPDM - Extended Short-codes (version 3.0.4) PHP version 7.4.27 Error Details ============= An error of type E_ERROR was caused in line 439 of the file /home/customer/www/xxx/public_html/wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php. Error message: Uncaught Error: Call to a member function getLatestVersions() on null in /home/customer/www/xxx/public_html/wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php:439 Stack trace: #0 /home/customer/www/xxx/public_html/wp-includes/class-wp-hook.php(303): {closure}(false, Array, 'wpdm-extended-s...', Array) #1 /home/customer/www/xxx/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(false, Array) #2 /home/customer/www/xxx/public_html/wp-includes/update.php(477): apply_filters('update_plugins_...', false, Array, 'wpdm-extended-s...', Array) #3 /home/customer/www/xxx/public_html/wp-includes/class-wp-hook.php(303): wp_update_plugins('') #4 /home/customer/www/xxx/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #5 /home/customer/www/xxx/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #6 /home/customer/www/xxx/public

Dec 27, 2021 at 12:11 pm #166070

Humayon
Moderator

Hi there,

Thank you for the logs.

Our dev team is aware of this issue and it will be adjusted in the future update which you should be able to download from the below link.

WPDM Extended Short-codes

Please keep an eye on this.

Regards

Dec 27, 2021 at 1:49 pm #166074

Jean-Paul van Rijswijk
Member

Same problem, following this post

Dec 27, 2021 at 1:53 pm #166075

Humayon
Moderator

Hi @b8europe,

Please follow the previously mentioned reply for now.

Thanks.

Dec 27, 2021 at 5:48 pm #166081

Vincent Royer
Member

Hello, same problem on two sites…

Une erreur de type E_ERROR a été causée dans la ligne 439 du fichier /wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php. Message d’erreur : Uncaught Error: Call to a member function getLatestVersions() on null in /wp-content/plugins/wpdm-extended-shortcodes/wpdm-extended-shortcodes.php:439
Stack trace:
#0 /wp-includes/class-wp-hook.php(303): {closure}(false, Array, ‘wpdm-extended-s…’, Array)
#1 /wp-includes/plugin.php(189): WP_Hook->apply_filters(false, Array)
#2 /wp-includes/update.php(477): apply_filters(‘update_plugins_…’, false, Array, ‘wpdm-extended-s…’, Array)
#3 /wp-includes/class-wp-hook.php(303): wp_update_plugins(”)
#4 /wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#5 /wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#6 /wp-admin/admin.php(374): do_action(‘load-plugins.ph…’)
#7 /wp-admin/plugins.php(10): require_once(‘/home/vpzp8125/…’)
#8 {main}

Dec 28, 2021 at 2:15 am #166087

Humayon
Moderator

Hi @vroyer_sfs,

We are aware of the issue.

An update will be released soon.

Thanks

Dec 28, 2021 at 7:30 am #166094

Jean-Paul van Rijswijk
Member

I have deleted and reinstalled version 3.04. Admin site still brakes.

Dec 28, 2021 at 8:30 am #166095

arborvitae666
Participant

plugins/download-manager/src/__/Updater.php is gone, but the WPDM Extended shortcode add-on uses this file in wpdm-extended-shortcodes.php(439).
$latest_versions = WPDM()->updater->getLatestVersions();

I’m sorry if my English is strange.

Dec 28, 2021 at 1:39 pm #166099

Humayon
Moderator

Thank you for letting us know about it @arborvitae666.

Our team will check this.

Dec 29, 2021 at 1:44 pm #166127

Esteban Rubiales Choquet de Isla
Member

I have the same problem in a couple of sites using WPDM Extended Short-codes add-on. I’ll keep an eye on this thread.

Regards.

Dec 29, 2021 at 10:08 pm #166139

hiwire
Member

Following.

Dec 29, 2021 at 11:27 pm #166140

Arianna Bianchi
Participant

Following as I’m having the same issue. I have rolled back the version of the website before the updates and it still breaks. Hopefully a fixed is released soon! 🙂

Dec 30, 2021 at 3:59 am #166142

Humayon
Moderator

Hello,

Please spare us some additional time.

An update will be released within this week.

Happy New year everyone!

Jan 1, 2022 at 3:42 am #166185

Humayon
Moderator

Hi,

WPDM update has been released.

Please update your WPDM copy.

Thank you

Jan 1, 2022 at 10:59 pm #166207

hiwire
Member

I downloaded the 3.2.32 update from the WP repository and replaced my .30 version and am still getting the critical error on the plugin page, no change. In fact, it’s now somewhat worse as I used to be able to refresh through the error on the plugin page, now that doesn’t even work. I have cleared my cache to make sure that is not the issue.

Jan 2, 2022 at 2:51 am #166208

Humayon
Moderator

Hello @hiwire,

In that case, first of all, please deactivate all WPDM related add-on first.

After that, delete and then re-install the WPDM plugin.

Hopefully, your problem will be solved.

Thanks.

Jan 2, 2022 at 10:58 am #166214

Adrian Powell
Participant

Followed this advice and all seems to be working ok. Thank you

Jan 2, 2022 at 7:14 pm #166230

hiwire
Member

Thank you for the advice. I put the site in troubleshooting mode and used the update feature for the plugin and it is now fixed and not showing any errors on the backend.

Thank you to you and your team for fixing this issue so quickly, especially during the holidays! Great work!

Jan 3, 2022 at 3:10 am #166233

Humayon
Moderator

Hello,

Glad to hear that your issue has been resolved.

We value our customers and try to resolve their issues ASAP.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day!

Jan 3, 2022 at 10:53 pm #166279

Arianna Bianchi
Participant

Hi there,

I cannot find the download of v3.2.32 WPDM Extended Short-codes on the download directory on this website nor on the link above in this thread. Help!

Jan 4, 2022 at 3:45 am #166283

Humayon
Moderator

Hello @arianna-bianchi,

Please download and install WPDM free plugin from the below link.

Download Manager

Thanks.

Viewing 25 posts - 1 through 25 (of 32 total)
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