Humayon

Hi @chileprevencion,

Greetings for the day!

Unfortunately, as of now, we don’t have an option to disable the drop zone.

However, thanks for your idea, I have forwarded your concern to our development team and they have ensured that they will add an option to disable it in the next update.

We appreciate your patience and cooperation regarding this.

Have a good day!

Hello,

Thank you for writing back to us.

If you add the credentials in a private reply like the previous reply, then except for our team and you, no one will be able to see a private post.

I hope you understand.

With Regards

Hello

You are welcome.

If you need anything else, feel free to open a new ticket.

Have a good one.

Hi,

Thank you for your patience and cooperation.

Please check now your order has been activated successfully.

With Regards

Hello,

Thank you for the details.

We are checking your issue and will get back to you ASAP.

Regards

Hi,

Thank you for your reply.

In this case, You can get in touch with us in the live chat from here: https://www.wpdownloadmanager.com/

With Regards

Hi,

Thank you for your suggestion, I will forward your request to our core development team and if feasible we may add this in a future release.

However, about your initial query, we might need to debug the issue appropriately.

If you are worried about sharing the credentials of your live website, could you please create a staging site with identical settings and share the credentials for that. This way we can debug things in the exact same environment as your live site.

Here is a video to help you create a staging site – Link to the Video.

Looking forward to resolving your issue asap.

Hello,

Thank you for your concern.

Due to some technical glitch, the issue was occurring.

Please check now your order is active now and from the order details, you will be able to download the related invoice.

With Regards

Hello,

Thank you for the login credentials.

I have checked your website, and it appears that guest checkout is disabled. Here’s the reference screenshot: https://prnt.sc/zm-1u2Hn-9iA

Can you please try after clearing your browser and caching plugin caching?

Regards

Hi,

Thank you for the details.

To add and show additional field value you might need to use the below add-on.

Advanced Custom Fields

Also, please check the add-on page for more details and instructions. You can print the filed value using template tag or even PHP code.

Regards

Hello,

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.