Forum Replies Created
Hi @chileprevencion,
Greetings for the day!
Unfortunately, as of now, we don’t have an option to disable the drop zone.
However, thanks for your idea, I have forwarded your concern to our development team and they have ensured that they will add an option to disable it in the next update.
We appreciate your patience and cooperation regarding this.
Have a good day!
Hi,
Greetings for the day.
Please send an order note from the order details page to cancel the auto renewal.
With Regards
Hello,
Thank you for writing back to us.
If you add the credentials in a private reply like the previous reply, then except for our team and you, no one will be able to see a private post.
I hope you understand.
With Regards
Hello,
Greetings for the day!
Please check now we have refunded your double payment.
Regards
Hello
You are welcome.
If you need anything else, feel free to open a new ticket.
Have a good one.
Hello,
Thank you for the details.
I need a registration page to select either you are an author or a publisher.
With the WPDM Pro Membership add-on you can set a registration page other either author or publisher.
So when he adds a new book i don’t want him to write his name again in the publisher with his details i want them to be imported automatically.
Are you adding the books through Front-end Uploader UI / Author Dashboard?
So that i can show all his books i just want like a database of authors and publishers can we do that ?
By using [wpdm_packages] shortcode you can show books based on authors/publisher.
Let me know if you have any question regarding this.
Regardss
Hi,
Thank you for your patience and cooperation.
Please check now your order has been activated successfully.
With Regards
Hello,
Thank you for writing back to us.
Can you please send us your Order ID and associated email so I can get in touch with our accounts team about it?
Regards
Hello,
Thank you for the details.
We are checking your issue and will get back to you ASAP.
Regards
Hi,
Thank you for your reply.
In this case, You can get in touch with us in the live chat from here: https://www.wpdownloadmanager.com/
With Regards
Hi,
Thank you for your suggestion, I will forward your request to our core development team and if feasible we may add this in a future release.
However, about your initial query, we might need to debug the issue appropriately.
If you are worried about sharing the credentials of your live website, could you please create a staging site with identical settings and share the credentials for that. This way we can debug things in the exact same environment as your live site.
Here is a video to help you create a staging site – Link to the Video.
Looking forward to resolving your issue asap.
Hello,
Greetings for the day.
Please update your WPDM to the latest version which is right now 6.1.9 should resolve your mentioned issue.
You will find the changelog here: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/
Regards
Hello,
Thank you for your concern.
Due to some technical glitch, the issue was occurring.
Please check now your order is active now and from the order details, you will be able to download the related invoice.
With Regards
Hello,
Thank you for your reply.
Maybe due to caching there was a glitch.
However, Our team will check your other issue and get back to you accordingly.
Regards
Hello,
Thank you for the login credentials.
I have checked your website, and it appears that guest checkout is disabled. Here’s the reference screenshot: https://prnt.sc/zm-1u2Hn-9iA
Can you please try after clearing your browser and caching plugin caching?
Regards
Hi,
Thank you for your query.
There is no such shortcode to achieve the new tab functionality.
Also, you can’t put a shortcode inside a CSS.
Apart from that, Please ensure that you have enabled the Open in Browser option in the WPDM settings section, which should resolve the issue.
Here’s the reference screenshot: https://prnt.sc/Ky52svxWbBmC
Let us know if you have any queries regarding this.
Hi,
Thank you for the details.
To add and show additional field value you might need to use the below add-on.
Also, please check the add-on page for more details and instructions. You can print the filed value using template tag or even PHP code.
Regards
Hello,
It is hard to determine the issue without looking into your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hello,
Thank you for your reply.
You don’t need to upload the plugin via FTP, just install it like a regular plugin and overwrite the previous one.
Further to check the issue, please provide us with your admin login credentials.
With Regards