Humayon

Hello @webconsultant247,
Thank you for reaching out to us.
We tried to debug the issue by logging in to your website using the above-mentioned credentials. But it’s showing like this.
Please let us know about it so that we can debug it and give you a better solution about it ASAP.
However, in the meantime there can be a conflict with other third-party plugins, can you please enable/disable other plugins for checking, you may also switch theme to another for checking.
Hope to hear from you soon.
With Regards

Hello,
Well, since on the installation manual section there was no file attached that’s why it was not showing any file-related information.
But when you will attach a file then it will show like this.
However, if you want to remove the file count and file size like this then you have customized the template by following the below links.

Template Files

About the upload issue, you can follow the below link.

Upload and download is not working

Also, I am not clear about this The link you shared, prior to this issue the download would open when you click on the product page and take you there. Not to the second page.
Please share a related video or link or any screenshot that will help me to resolve the issue quickly.
Thank you

Hi,
In my inspection I found that downloads are working proerly. Please check this.
Maybe you haven’t inserted any file that’s why it was showing download not available.
Also, the error is not showing as well.
If, I have missed anything then could you please record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hi @jasonbarrett,
Our corresponding moderator will report/reply on your topic ASAP.
However, please open a separate topic by describing your problem/issue elaborately in future.
Thank you

Hello @dee342,
Yes, I can see the private reply.
However, please share your site URL too.
Thanks.

Hi @tubeof,
Thank you for your question.
Terms and condition lock doesn’t have anything to do with the cart page, it is only for free downloads, items without price. However, you can activate the Terms and the condition check box on the cart/checkout page by following the doc here:

Enabling terms agreement checkbox on checkout page

Hope you understand now.
Let me know if you need further clarification on this matter.
Thank you

Hi,
Thank you for reaching out to us.
You can follow this screencast in order to open a package in the new browser tab instead of downloading. Then set the custom template as per your need in the package settings. Hope your problem will be be solved.
Let me know if you need further assistance regarding this matter.
Thank you

Hi @dee342,
Hope you are well.
First of all, deactivate and then reactivate the plugin which should solve the error.
And for the ‘download not available’ issue please share your admin login info in a private reply so that we can debug it properly and give you a better solution ASAP.
Thank you

Hi,
I just tested and packages are getting deleted properly.
Please check this.
Maybe you should try after clearing browser and website caches if you have any.
Thank you

Hello @infopanese-it,
You are welcome.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Hi @onlineatwork,
Thank you for your patience and cooperation.
Please check now we have resolved the reported issue on your site for now. It occurred due to the last update.
I can ensure you that it will also be adjusted on the next plugin update.
Best Regards

Hi @duportde,
Thank you for reaching out to us.
First fo all make sure that your wordpress environment supports the valid upload limit. You can follow this in order to set the upload limit.
However, there may be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking.
If, still the problem exists then can you please share the import/export file so that we can check in our development environment?
Also, it will be very cooperative if you share your temporary admin login info in a private reply so that we can debug and give you a better solution about it?
Thank you.

Hello,
Thank you for reaching out to us.
In our testing it’s working fine. Have a look at this.
Live URL: https://wpdm-pro.durnibar.com/login-register/.
If still, the problem exists please share your admin login info and related page URL in a private reply so that we can debug and give you a better solution about it.
Thank you.

Hi @valakia,
We have replied to your other forum topic. Please check that.
Thank you

Hello @valakia,
I hope you are well.
We are sorry to say that currently, it’s not possible. It requires some customization work.
Please contact our customization team through the given below email address.
customize@wpdownloadmanager.com
or
You may knock here as well.
Thank you.

Hi @infopanese-it,
Please don’t use the captcha parameter with the shortcode. We have updated the documentation as well. Use the below shortcode instead.
[wpdm_reg_form]
Check now your registration form is now showing the reCAPTCHA V2 properly.
Thank you.

Hi @evince,
If you follow my above-mentioned screencast properly and then create a custom template then it should work. If still, it doesn’t work then please provide your admin login info in a private reply so that I can create it for you.
However, you can use the below add-on in order to set that custom template as the default value whenever a customer will create/upload a new package.

WPDM Default Values

Hope you got my point.
Thank you

Hi
Hope you are doing great.
In our inspection we found that stats are workign properly.
Make sure that you have cleared your browser, website and CDN caches.
Thanks.

Hi,
Glad to hear that your problem has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Hello,
Thank you for reaching out to us.
Please follow this screencast I just made for you.
Shortcodes can be found here.
Let me know if you need further assistance regarding this matter.
Thanks.

Hello
Please share your related file/package and front-end upload UI URL. Also, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello
Thank you for reaching out to us.
You have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file.
However, you can follow this screencast as well.
Let me know if you still need further assistance regarding this matter.
Thank you

Hello @savc-2021,
You have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in the related PHP file.
Let me know if you need further assistance regarding this matter.
Thanks

Hi @evince,
Glad to hear that your issues have been resolved.
However, the translation should work with the Loco translate plugin. Have you tried this setting?
If, still the problem exists then please share your WordPress admin login credentials and related page URL with us in a private reply so that we can debug and give you a better solution about it?
Thank You

Hello @savc-2021,
Thank you for your appreciation and great review. You are awesome.
Yes, you can update the plugin without losing the custom code if you follow my screencast properly. Because as you can see in my screencast that I have changed the code by copying files from the plugin directory to the theme directory. So there is no chance to lose the custom code.
Hope you got my point now.
Best Regards