Shahjada

It still doesn’t work, you are probably using a very old version, in that case, please update the download manager plugin, you should be able to auto-update from plugins page, otherwise, please follow the steps to upgrade:
#1. Deactivate and Delete old version
#2. Download the latest version from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
#3. Install and activate the latest version
#4. Done! ( The process will not harm your old data/settings )
From the next update, you will be able to use the automatic upgrade as usual.

Please try now.

Looks like, the key was linked to your dev env, however, it is unlocked now and you can use with your production site.

Hi,
If you are using an old version, please update your copy, you should be able to auto-update from plugins page, otherwise, please follow the steps to upgrade:
#1. Deactivate and Delete old version
#2. Download the latest version from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
#3. Install and activate the latest version
#4. Done! ( The process will not harm your old data/settings )
From the next update, you will be able to use the automatic upgrade as usual.

Hi,
We are still working on it.

@dmkjr, Please give me temporary wp-admin login info in a private reply ( create a separate post https://www.wpdownloadmanager.com/support/forum/download-manager-free/ )

Login info is returning error:
ERROR: Invalid username.

Please give me temporary wp-admin login info in a private reply to check your issue.

Please give me temporary wp-admin login info in a private reply to check it in details.

Okay now, had to disabled live module preview from minimax settings.
From layout, please replace “text” modules using “rich text” module.

In that case, please give me temporary wp-admin login info in a private reply to check your issue.

Hi,
For that you will need the following items:
#1. WordPress Download Manager Pro
#2. Premium Package Add-on — https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/
#3. Stripe Payment Gateway — https://www.wpdownloadmanager.com/download/stripe/
#4. Pro Membership Add-on — https://www.wpdownloadmanager.com/download/wp-pro-membership/

Hi,

1. I found, your files are stored in a remote location ( amazon s3 ), When files are stored in a remote location, there is no way to create a zip from selected files, files need to be located in the same server to create a zip, That’s why files cart showing error “File Not Found!”
2. Check here please http://toolbox.realfiction.com/booklets-prints-and-web/

@dmkjr, please install and activate extended shortcode add-on:

WPDM Extended Short-codes

@dan1976, extended shortcode already has a jqueryFileTree.js, I need to check your site to find the issue.

Anyone having the issue, please give me your URL to check.

Hi,
You can specify link template with shortcode, please use tinymce button add-on to generate shortcodes:

Advanced TinyMCE button

Directory add-on not included with wpdm pro, but if you get the special pack, you will get wpdm pro + directory add-on + more:

WordPress Download Manager Special Pack

Hi,
We have adjusted it, and post_content will show properly from the next update.

Shortcode for total download count [wpdm_download_count]

Hi,
Thanks, it is adjusted and update will be available within next 24 hours.

Hi,
“NextGEN Gallery” plugin is causing the issue, they should limit their output buffering feature within their pages.

Hi, please mail to customize@wpdownloadmanager.com for quote.

You can control it from here:
https://www.evernote.com/l/AV3anmz8meZEq5uXRON2puAmTVT0T_7tBnMB/image.png

Hi,
Looks like your server is blocking that request, please check the error message from network tab. Also, please check this solution:

Cannot save Settings (AJAX issue)

Hi,
That’s happening due to a javascript error generated from another plugin:
https://www.evernote.com/l/AV3aSvsXbvpKRL0osNszy8-VMEEG8BGBl6IB/image.png