Shahjada

Thank you for reaching out and for your continued support of WPDM. I completely understand your concerns, and I’m happy to clarify how this works.

First and foremost, no data from WPDM or your site (including domains, license keys, email addresses, or any client information) is ever shared with any third party — including NetCred (netcred.io) — unless you explicitly choose to sign up or connect your account with NetCred.

The NTCR token system is not integrated into the WPDM plugin itself. It’s a separate customer reward initiative developed by our parent company, W3 Eden, Inc., to thank users for their continued loyalty and renewals. When you renew your WPDM license, you’re eligible to claim NTCR tokens, but no information is transmitted or shared automatically.

If you prefer not to participate or receive these rewards, no action is required — you can simply ignore the NetCred invitation. In that case, no connection is made, no API calls are triggered, and no data is shared in any way.

To summarize:
1. No data (domain, license, email, etc.) is sent to NetCred unless you manually register or connect your WPDM account to it.
2. There are no automatic external requests or token hooks within WPDM that share your or your clients’ information.
3. Opt-out: You’re already opted out by default. Unless you sign up on NetCred.io, the system remains inactive.
4. The WPDM plugin itself is fully operational without any dependency on the token system.

We take data privacy and user trust extremely seriously. The reward system is optional and completely separate from core plugin functionality.

You’re very welcome! If you need any further assistance, please don’t hesitate to open a new topic.
If you have a moment, we’d really appreciate it if you could leave us a 5★ review here:
https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post — it truly means a lot and helps us stay motivated.

Thank you once again, and kind regards.

Okay now, it was actually secondary color.

From wpdm ui settings, set the primary color to your theme color.
Doc:
https://www.wpdownloadmanager.com/doc/settings/front-end-ui-settings/

Yes, let me know if you face any issue after that.

It looks like you didn’t setup paypal yet. Please follow https://www.wpdownloadmanager.com/doc/using-premium-package/setting-up-paypal-smart-button-for-premium-packages-digital-ecommerce-plugin/ to setup paypal.

If PayPal webnhook url was not configured properly, it may happen. Please send me temporary wp-admin login info in a private reply to check your issue.

Yes, we have already fixed the issue on our side, and the update will be released on WordPress.org within the next 24 hours.

Please try again, you should be able to pay now.

Hi,
Sorry for your inconvenience. Your order is active now. Thanks for staying with us.

That’s not a temporary fix—it’s a necessary solution. If your theme already includes FontAwesome, you should disable the version bundled with WPDM to enhance page load speed.

Hi,
You can disable Font Awesome in WPDM Pro through the WPDM UI settings.

You can use php file as link/page template, there you can directly use php logics.
Docs:

Template Files

Exclude cart page from cache.

To add additional images, you will need wpdm pro.

Okay now, please check.

For now, please use short-code directly, gb block & elementor extension has not been updated yet.

sorting option is available now with wpdm_categories shortcode, please update to 4.6.1.

Nothing to worry about that, those are temporary cache file with encrypted content. That folder doesn’t contain any private or sensitive information.

Duplicate charge has been refunded.