Shahjada

If you are using any wpdm add-ons, please update them. If you are using any custom code related to wpdm, you may need to review.

The critical error can be found in the error log file, or you can simply ask your server support. If you can give me the error, I can help you with the resolution; we actually did not make any breaking changes in 7.2.2.

Though I sent you v7.2.1 in an order note, I recommend you stay with the latest version, and I am here to assist you in resolving the issue there.

Hi,
Please describe the problem you’re encountering and share the exact error message so I can assist you.

Use template tag [file_list] for list view as default, [file_list_grid] for grid view as default.

Please update to WPDM PRO 7.2.0, it is now again older php version compatible, but we recommend to upgrade server’s php version to latest to get the best performance.

which php version are you using there?

Fine on my side: https://www.loom.com/share/a9f65c950e104b7580398d09fd1879bb

Please try clearing cache again or try from another browser.

Please give me your URL to check.

Tested on your site,it is working fine:
https://prnt.sc/xzHpLBsA5oRc

Please clear the site/browser cache, that layout should look like this:
https://try.wpdownloadmanager.com/download/multi-file-package/

https://prnt.sc/3chDDJpP_q9H

Update is available now.

Create a link template only with template tag [file_list], nothing else, then with the package short-code use that template.
Doc:
https://www.wpdownloadmanager.com/doc/templates/creating-a-new-template/

Hi,
We have found the issue, update is coming within 24 hours :).

Now, we’ve put together a setup guide here:

How to Configure reCAPTCHA Enterprise for WordPress Download Manager

Hi,
I’m sending you payment update link from your order ( as order note ).

Glad to hear that! If you need any further help, please don’t hesitate to open a new topic.

Also, if you get a moment, we’d really appreciate a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post — it means a lot and helps inspire us to keep improving.

Thanks in advance.

BTW, are you intentionally using link-template-default-old, as there are better link templates 🙂

Please check now. That happend due to color scheme change ( New feature with wpdm for dark mode support )
https://prnt.sc/R5_VqevRhIXE

please give me temporary wp-admin login info in a private reply to check.