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Download is hanging up when password reqiuered

Viewing 15 posts - 1 through 15 (of 15 total)
Jan 22, 2024 at 11:36 am #192572

Ulrich Eul
Participant

As a shortly time the Download Manager doesn’t run. When I configure a Downlaod with password after then Download Manager is hanging up, it’s appear a message >Is being processed …<. When I configure Download Manager without password, Download Manager runs fine.

Jan 22, 2024 at 12:50 pm #192579

Sidratul Sohrat
Moderator

Hello Ulrich Eul

Hope you are well. And sorry for the inconvenience. Please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Jan 22, 2024 at 1:18 pm #192581

Ulrich Eul
Participant
This reply has been marked as private.
Jan 22, 2024 at 1:52 pm #192583

Sidratul Sohrat
Moderator

I have checked your website. Download Manager is working absolutely fine from my browser. You can check the following screencast:

Jan 22, 2024 at 2:02 pm #192586

Ulrich Eul
Participant

Hello Mr. Sohrat,

we work with 2 browser (Mozilla, MS-Edge). With both browsers have we same problems and all our customers cannot download our Software.
Can it be, that the problem is dependent from our german language?

I cannot see a screencast?

Kind regards,

Ulrich Eul

Jan 22, 2024 at 2:32 pm #192587

Sidratul Sohrat
Moderator

Hello

Sorry for the mistake. Here is the new screencast where I checked Chrome and MS-Edge browsers to download the file. The download manager is working fine on both of the browsers.

Thank you and regards

Jan 22, 2024 at 2:43 pm #192588

Ulrich Eul
Participant

Hello Mr. Sohrat,

sorry, please choose an another download, I have delete the password for the 64-Bit-Version, because a customer want download the software.

Kind regards,

Ulrich Eul

Jan 23, 2024 at 5:55 am #192593

Sidratul Sohrat
Moderator

Please send me the file link you want me to test. Because you can see in the screencast Download Manager is Working fine even in MS-Edge.

Best regards

Jan 24, 2024 at 9:08 am #192622

Ulrich Eul
Participant
This reply has been marked as private.
Jan 24, 2024 at 12:52 pm #192630

Sidratul Sohrat
Moderator

Hello

Please check the two screencasts where I downloaded two different files from different browsers (MS-Edge and Firefox).

1. Screencast-1
2. Screencast-2

Jan 24, 2024 at 1:55 pm #192634

Ulrich Eul
Participant

Hello Mr. Sohrat,

I have it now tested against with my handy (Apple Iphone13) and two different notebooks, the download doesn’t run.
I can show you the situation during a Teams-meeting or a Team-Viewer-meeting.
The problem with Download Manager is relative new, we work for a long time with Download Manager and had no problems.
I think it is a problem with the German language in dependent of the browser.

Kind regards,

Ulrich Eul

Jan 26, 2024 at 7:47 am #192669

Ulrich Eul
Participant

Hello Mr. Sohrat,

what are the next step? I haven’t heard of you yesterday? A customer of us called yesterday and complained that he could not download our software from our homepage.

Kind regards,

Ulrich Eul

Jan 27, 2024 at 4:05 am #192676

Shahjada
Keymaster

Could you please make a short video of you test and share with us. As you saw in our screen-casts, it is working fine from our side.

Feb 6, 2024 at 10:15 am #192902

Michael
Participant

Is there a solution to the problem? We have the same problem. Suddenly the download no longer works after entering the password (no function). Regardless of whether you enter a password or not. Tested under version 3.2.84 and .83.
Interesting: German language pack.
Also interesting: If the admin is logged into WordPress, the download works correctly.

Feb 6, 2024 at 12:14 pm #192906

Sidratul Sohrat
Moderator

Hello Micheal,

Can you please open a separate ticket for your issue?

Thank you and regards

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