Search Results for 'all downloads'

I just noticed another thing. When you set package to “member downloads”, then if you click the download link without login it downloads a file called “permission-denied.txt”. This has a message saying “permission denied”.

Is this really the correct behavior or is it bugs?? It seems crazy!!

Shaon, What do you think? Here’s what my host provider found…

—- Host Provider Message Begins —–
We’ve dug into this further for you and upon extensive investigation I’ve discovered the cause of the issue.

Within the Staging site I tried creating a secondary sub-site for testing by cloning the main site over to a new sub-site. When loading the URL being requested however, everything worked as expected.

The cause of the issue is due to the ‘Link Template’ package being an option within All Packages > Link Template. By moving this item to the Trash, the remaining downloads display without any issues.

I’ve left this as-is on the Live site as I’m unsure of its exact utility in the Production environment, but you can see the effects of this on the Staging environment here: http://cef-wrc-wpengine-com.wrc.staging.wpengine.com/?wpdmtask=get_downloads&category=0

I would recommend reviewing the settings on the ‘Link Template’ page and perhaps adjusting them to different settings to prevent the issue in the future. Upon review, it looks like the package ID may be incorrect, per the contents of the package:

[wpdm_package id=3096 template="link-template-default-icon"]
[wpdm_package id=3059 template="link-template-default.php"]

Right now the two package Ids seem inconsistent. I’m unsure if this is intentional, However you may reach out to the Plugin developer directly to see if they’ve accounted for ‘Link Template’ being utilized within the Packages section.

—— Host Provider message ends ——-

Not sure what the package id has to do with archive shortcode when trying to display all in a file list…. Shaon, can you shed some light on this? What’s your take? I still get the “loading” icon on the live site.

Hey there Shaon,
So I did contact our host provider. Here’s what they are saying back after trying to recreate the issue:
——-begin——-
Thank you for your assistance and authorization while we work on this. Checking into the issue further after pushing to staging, the problem appears to stem from this call in the code:
http://cef-wrc-wpengine-com.wrc.staging.wpengine.com/?wpdmtask=get_downloads&pg=3109&category=0
This specific URL is being called, but is causing a segmentation fault in Apache, which in turn causes a 502 in nginx, which then results in the “Loading” box being stuck on screen. This is not due to the memory limit, but is instead due to the code. Changing the category in the above URL to anything other than 0 will load correctly without an nginx 502 error. This leads me to believe the code isn’t designed to properly handle the category being 0, or the categories may be misconfigured. In either case, this is a problem with that specific plugin and is not related to the memory limit. While we’re unable to assist further with this, due to it being a coding issue, presenting the information I’ve just given you to the plugin author should help them diagnose the problem. Essentially, the above URL is the cause of the issue.
The site itself is actually functioning perfectly, outside of the initial loading box. Clicking any button for the downloads works fine to expand the boxes and removes the Loading box, as well. So, the problem is only present on the initial load of the page. It is still a problem, but if it were a memory limit issue, the functionality of the site altogether probably would not work correctly.
If the developer of that plugin gives you any other information about server settings we can help with, please let us know and we can assist if we’re able.
——end——–
In turn, I responded….
Thanks for your answer David. The only trouble I have with your response is that that same code loads successfully on the parent site of the multisite install. See page: http://wrc.wpengine.com/jd-test-wpdm-archive/
So how does one page work, and not the other?

Idea on what to try next? The categories look fine. There are only 6. There are only about 10 packages. This shouldn’t be happening.

Still an issue after making a memory limit change. We will be using this plugin on about 20 subsites for all our downloads. We need this to work like it does for other companies.

The log refers to:

“[WPE Monitoring] Stopwatch php.pod-3147.function.session_start.duration exceeded 200ms.”

Here’s the code added to our wp-config.php file on wrc install to increase PHP memory limit:
define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

I’m checking with our provider to be sure that on a multisite install that the memory increase affects subsites as well.

I have the current view shown in the previous post and have migrated already. If this is a new view and not just a glitch, I notice there are some things that have changed. The main concern I have is that I do not have the ability to do wpdm_hotlinkid=# anymore and my links now show a box around them with two titles and file size. I can change to one title but I do not want the box or file size. Is there a simple way to fix this? It also does not show my links centered and therefore makes my page look distorted. The ID number for my downloads kept changing as well during the updates so now I have very high numbered ID’s (something like 650-850) instead of my 1-200. Is there a way to fix this or renumber them myself? I have found some information online about direct links but I am looking for something easy and quick to do to fix these issues as the previous version did all these without much effort.

The file you indicated is the one file that I re-setup manually, by uploading it on it’s own, and not using the batch uploader. Please try any of the other available downloads from the following link, as they were uploaded via the batch uploader.

http://www.conestogoagri.ca/msds

For example
Acetic Acid 56 – Download
Agita – Download
Antifreeze – Download
Apprehend – Download
Armor – Download
Auto Foam Wash – Download

None of these work. When you click one of the download link, a txt file downloads and says that a the file is not found.

Please let me know how to correct this.