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In reply to: Upgraded to Pro – Download Connection SLOW
This is the second time I have posted about this as I have not got a response yet.
The free version of the plugin worked great, took 1 – 2 seconds to connect to a download item.
Now that we have upgraded to pro the downloads take 20 – 30 seconds to start downloading if not ending with a 500 error….totally unacceptable..
Please let us know a solution for this
Topic: update broke my site!
Not only did it mess up my main dropdown menu (not sure how it did that!) but it also changed the name of my file manager… So I got a custom post type and lost all my downloads.
Not planning on updating unless you can assure me I won’t lose my data, or my menu!
Thanks
Today I upgraded the plugin to the latest, Version 4.1.8. Now, I can’t seem to attach files to a package, or edit details of the package (like templates used, package size, # of downloads, etc.)
Whenever I hit the update button it just discards the changes. I even tried creating a new package and attaching the file I want (a simple 329 KB PDF), but only basic information (Author, title, description) seem to be saved. Everything else reverts to the default, and the file does not attach.
Please help. I’m getting ready to launch a new site, and this is really causing me some concern.
Topic: Download Sleep SLOW! Help!
Hey
Recently upgraded to WPDownloadManager Pro and the speed of our downloads to actually connect to the download takes forever now!
When we had the free version is was very fast.
Let us know what you need to have a look.
In reply to: Have you stopped supporting the free version?
Well, I uninstalled and reinstalled. I uploaded a fresh file. I got the same error on my test page. I disabled “Resumable Downloads”, saved the setting, and was able to download the file. I went back to settings, and the enable option was selected again. I was still able to download the file. So, I don’t know if that will fix it for additional files, or whether I need to go through the disable/enable step for each file, but it will work.
As for the ugly links that don’t fit in my sidebar, can I assume that is something the Pro version will allow me to fix?
In reply to: Have you stopped supporting the free version?
Nothing else to fix there now, you simply need to use latest version. All security issue is already fixed. Download issue is coming probably because your server is not supporting output buggering, in that case, from download manager settings page disable “Resumable Downloads”
Good morning, just updated to v4.1.8 and I’m not able to create new downloads. When i create a new doc I am able to attach files, icons, templates, etc. But when i click on publish the content of the doc is blank. It saves with the title only but loses attached file, template settings and shows a blank page. It then renders on the page with an access denied link and no attachment found.
I’ve deleted the plugin, downloaded it again and reinstalled it. All add-ons were disabled before installing 4.1.8 and had no issues before updating. Have added no new plugins or had any site changes prior to the update.
Can you please help?
Thank youIn reply to: Download Manager affects my template theme
In reply to: Download Manager affects my template theme
Which version of download manager you upgraded form ? If answer is 2.6.96 you can follow below instructions, if no maybe there’s some js issues. Give me your site address to check in a private reply. Hope this help 🙂
From version 2.7.* Download Manager Free moved to custom post type for better performance and security issue. After you upgrade to version 2.7.*, you need to migrate your previous versions’ data. To migrate your old version data to new version, goto Admin Menu Downloads Settings Migrate Tab of your WordPress admin panel. Follow the instructions written their.
Things to remember:
1. You need to manually re-assign download icon for every post from Admin Menu Downloads All Files2. You need to reassign categories for each files manually.
3. Existing Category ShortCode will not work, you need to change all category ShortCode manually. However, you can install Advanced TinyMCE button AddOns for free to easily place shortcode in a page or post.
4. You can install Free AddOns to extend functionality for Download Manager.
*If you don’t want to do update to the latest version, you can still use Download Manager Version 2.6.96
In reply to: Have you stopped supporting the free version?
From version 2.7.* Download Manager Free moved to custom post type for better performance and security issue. After you upgrade to version 2.7.*, you need to migrate your previous versions’ data. To migrate your old version data to new version, goto Admin Menu Downloads Settings Migrate Tab of your WordPress admin panel. Follow the instructions written their.
Things to remember:
1. You need to manually re-assign download icon for every post from Admin Menu Downloads All Files2. You need to reassign categories for each files manually.
3. Existing Category ShortCode will not work, you need to change all category ShortCode manually. However, you can install Advanced TinyMCE button AddOns for free to easily place shortcode in a page or post.
4. You can install Free AddOns to extend functionality for Download Manager.
*If you don’t want to do update to the latest version, you can still use Download Manager Version 2.6.96
In reply to: Links / Downloads not working after 2.7.5
From version 2.7.* Download Manager Free moved to custom post type for better performance and security issue. After you upgrade to version 2.7.*, you need to migrate your old versions’ data. To migrate your old version data to new version, goto Admin Menu Downloads Settings Migrate Tab of your WordPress admin panel. Follow the instructions written their.
Things to remember:
1. You need to manually re-assign download icon for every post from Admin Menu Downloads All Files2. You need to reassign categories for each files manually.
3. Existing Category ShortCode will not work, you need to change all category ShortCode manually. However, you can install Advanced TinyMCE button AddOns for free to easily place shortcode in a page or post.
4. You can install Free AddOns to extend functionality for Download Manager.
*If you don’t want to do update to the latest version, you can still use Download Manager Version 2.6.96
Topic: wpdm_login_form
Scenario: I need certain files to be accessible to only a single user. I started with WPDM Free, and bought ‘Advanced Access Control’. I uploaded a file, removed every role/group from ‘Allow Access:’ and assigned the ‘Select Members:’ to one specific user. Then I made a page that only has this for content: [wpdm_my_downloads login=1]
Problem: when I’m already logged in, it seems to work OK. If I’m logged out and I hit the URL, this is displayed on the page: ‘[wpdm_login_form redirect='XXXX']‘ (In this post I removed the redirect URL and replaced it with XXXX, but the redirect param looks OK).
It’s like the [wpdm_login_form ...] is not being interpreted as a shortcode or something.
So far, I’ve disabled every plug-in except WPDM and AAC, and changed the theme to 2014 – but that had no effect. It’s a standard shared linux host on GoDaddy – I haven’t tweaked anything on the server. WP is up-to-date.
Bug? Or am I missing something? I don’t want to post the URL on a public forum – the material is somewhat sensitive.
Chris
Topic: Version 2.7.6 & Categories
I recently upgraded to Version 2.7.6 and now my categories don’t work. I see the category on the page, but none of the files belonging to that category are showing up. Here are the steps I’ve taken:
1) Downloads–>Settings–>Migrate
2) Selected packages I wanted to migrate (so far about 10 packages)
3) Clicked on Save Settings and the packages migrated fine
4) Downloads–>All Files and clicked Edit on a package. Checked the box next to the category I want (all categories appear to have been lost in the migration)
5) Clicked Update which saved the change. I can now see the category for that package in the All Files view where I see a listing of all of my packages.
6) Reviewed code in page that used to work. Had [wpdm_category id=nama-newsletters order_field=id order=desc]. This no longer works.
7) Reviewed documentation, and revised code to [wpdm_category id='scms-newsletters' title='test' desc='1' toolbar='1' order_by='id' order='asc' item_per_page='10' template='page-template-default' cols=4 colspad=2 colsphone=1]
8) This still doesn’t work. In both steps 6 & 7 my page shows the name of the category in a green button, but none of the files associated with that category are showing.What am I doing wrong? My goal is to have 1 line of code which automatically displays all packages for a given category. TIA.
Hi,
I’m in the process of building a site using Paid Memberships Pro to restrict access to members only pages and would like to use WP Download Manager to manage the files available on the paid members only restricted pages. This is genrally working well apart from the fact that WP Download Manager creates pages that are accessible if you know the URL to the page for each specific download.
Is there any way that these individually generated pages can either be restricted or removed so only pages that I have set up and inserted the relevant shortcodes in to display the available downloads for a particular category are available to the end user?
If I set access to the download to be restricted to Administator (or an alternative) then access to the download link disappears on my custom pages. I can’t set access to be based on the ‘Customer’ user group as membership expires after 12 months but the user would still be classed as a customer and have access to the individual file pages.
I hope this makes sense and any help would be greatly appreciated as this seems like the perfect WP plug-in to handle the files if I can overcome this issue.
Thanks in advance
Regards
Paul C
Hello, i’m using Download manager Free here :
http://didiermartini.com/freesheet/
after each update 2.7.1, 2.7.2 etc … all my custop icons used with the buttons “upload new icon” dispears, and i must all the time REupload them, and add one on one download, then i can click on the icon. i click on update, and then i can click on the icon, and when i click on update, they all appears again to all the other downloads !
kind of annoying to do this each time.
is there a way that this is not broken after each update please ? it seems that at each update, the plugin erase all the custom icons uploaded.Thanks !
Hello, I have installed lazy download plugin and default values. Is there any way to set manaully default values for bulk import? I need set checkbox “Lazy Download” for imported downloads (by default this checkbox is not active).
In reply to: Login link not working (member downloads)
I just noticed another thing. When you set package to “member downloads”, then if you click the download link without login it downloads a file called “permission-denied.txt”. This has a message saying “permission denied”.
Is this really the correct behavior or is it bugs?? It seems crazy!!
Hello
Thanks for the plug in – I appreciate all the hard work that continues to go into it.
I worked through all the necessary update steps on a test site, and have just updated on my production site from v2.6.93 to 2.7.5. However, I now notice I am getting the following error:
Warning: call_user_func_array() expects parameter 1 to be a valid callback, no array or string given in /var/sites/t/thetheoryworks.com/public_html/wordpress/wp-includes/plugin.php on line 192
This occurs on Woocommerce product category page. It does not appear on pages that include downloads such as the actual product pages, so I didn’t notice it in testing. The error wasn’t present before the update.
Can anyone give any advice on how to fix this problem?
In reply to: Problems with new Archive Page
Hi
Your plugin was working fine before the last update. Now my downloading page doesn’t contains anything and, when I go to the “downloads” menu, all my items disappeared !
When I see all other comments, I’m wondering if you really test this update …
Thanks to your answer. Hope that you can fix it quicky.
Have a nice day.
I have purchased the Download Manager Pro plugin, including the Advanced Access Control plugin. I want to create a page where people need to login. And after login they should be able to see only their shared files. ([wpdm_my_downloads])
However it doesn’t show a login form at all. It shows directly a list with all available files, also the files that are access restricted. Can you help me?
In reply to: 502 Error using MCE Button Other Shortcodes
Shaon, What do you think? Here’s what my host provider found…
—- Host Provider Message Begins —–
We’ve dug into this further for you and upon extensive investigation I’ve discovered the cause of the issue.Within the Staging site I tried creating a secondary sub-site for testing by cloning the main site over to a new sub-site. When loading the URL being requested however, everything worked as expected.
The cause of the issue is due to the ‘Link Template’ package being an option within All Packages > Link Template. By moving this item to the Trash, the remaining downloads display without any issues.
I’ve left this as-is on the Live site as I’m unsure of its exact utility in the Production environment, but you can see the effects of this on the Staging environment here: http://cef-wrc-wpengine-com.wrc.staging.wpengine.com/?wpdmtask=get_downloads&category=0
I would recommend reviewing the settings on the ‘Link Template’ page and perhaps adjusting them to different settings to prevent the issue in the future. Upon review, it looks like the package ID may be incorrect, per the contents of the package:
[wpdm_package id=3096 template="link-template-default-icon"]
[wpdm_package id=3059 template="link-template-default.php"]Right now the two package Ids seem inconsistent. I’m unsure if this is intentional, However you may reach out to the Plugin developer directly to see if they’ve accounted for ‘Link Template’ being utilized within the Packages section.
—— Host Provider message ends ——-
Not sure what the package id has to do with archive shortcode when trying to display all in a file list…. Shaon, can you shed some light on this? What’s your take? I still get the “loading” icon on the live site.
[wpdm_tree download_link=1] should work fine, it will go to details page only for password protected files, otherwise download will start on click. If it is not working for you, I need to check it in your installation, please give me a temporary wp-admin login info in a private reply.
[wpdm_all_packages]
Yes, you can. filenamewpdm-all-downloads.phpYes, simply need to add css for specific classes as per your need.
In reply to: 502 Error using MCE Button Other Shortcodes
Hey there Shaon,
So I did contact our host provider. Here’s what they are saying back after trying to recreate the issue:
——-begin——-
Thank you for your assistance and authorization while we work on this. Checking into the issue further after pushing to staging, the problem appears to stem from this call in the code:
http://cef-wrc-wpengine-com.wrc.staging.wpengine.com/?wpdmtask=get_downloads&pg=3109&category=0
This specific URL is being called, but is causing a segmentation fault in Apache, which in turn causes a 502 in nginx, which then results in the “Loading” box being stuck on screen. This is not due to the memory limit, but is instead due to the code. Changing the category in the above URL to anything other than 0 will load correctly without an nginx 502 error. This leads me to believe the code isn’t designed to properly handle the category being 0, or the categories may be misconfigured. In either case, this is a problem with that specific plugin and is not related to the memory limit. While we’re unable to assist further with this, due to it being a coding issue, presenting the information I’ve just given you to the plugin author should help them diagnose the problem. Essentially, the above URL is the cause of the issue.
The site itself is actually functioning perfectly, outside of the initial loading box. Clicking any button for the downloads works fine to expand the boxes and removes the Loading box, as well. So, the problem is only present on the initial load of the page. It is still a problem, but if it were a memory limit issue, the functionality of the site altogether probably would not work correctly.
If the developer of that plugin gives you any other information about server settings we can help with, please let us know and we can assist if we’re able.
——end——–
In turn, I responded….
Thanks for your answer David. The only trouble I have with your response is that that same code loads successfully on the parent site of the multisite install. See page: http://wrc.wpengine.com/jd-test-wpdm-archive/
So how does one page work, and not the other?Idea on what to try next? The categories look fine. There are only 6. There are only about 10 packages. This shouldn’t be happening.
