Hi,
We are using a directory to display our wpdm downloads for certain categories on this page:https://gspairport.com/rfps/
The issue is, when the page is updated, it loses the categories setting on WPDM.
Secondly, we can only add categories if there is an active published download assigned to that category. This seems to be a new bug as it was working just fine previously.
Since we have bid documents that are published only for a certain time period, we unpublish them after they close. If there is no wpdm download post assigned to a category, its removing it from our directory categories. This means each time we want to put a new wpdm download up, we need to go to our RFP page listed above after the post is published and add the category to the wpdm directory. This is using the elementor add-on.
To resolve this, we need to be able to add empty categories and allow them to stay saved.
Hi –
(This is a multi-site install) Since the update all password protected downloads no longer function on any of our sub-sites. Even when we create a new package with a password, nothing happens. I’ve cleared server cache and WPDM > Settings > Cache and it made no difference. I’ve also saved the License setting again, still no difference. People are unable to get downloads needed for our business.
Please help.
I would like to upload mp4 videos for download on my site. When I create a package and use the Video Player page template, I get an error on the front end: “No video with supported format and MIME type found” where the video preview should be. I cannot find any settings in the plugin that would allow me to specify/allow certain video formats.
If I use the download button from either the package post or the video category archive page, the video downloads just fine so it obviously exists but it’s just not previewing properly.
What could be the issue here?
I just bought this to update permissions on all existing downloads. When I add ‘All Visitors’ as an access level and click ‘update all’ it says that it has done it, but nothing changes on the existing posts.
I have disabled all plugins in case of a conflict, made no difference. Posts are not being updated.
Upgraded our plugin to the Pro version 6.0.8 and receiving critical errors. Our downloads are no longer working using Pro version 5.4.1 – just a spinning wheel when we click to download a file – so trying to update the plugin to see if that takes care of the issue.
ERROR MSG:
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Virco SFA Child (version 1.0.0)
Current plugin: WPDM – Archive Page (version 4.1.3)
PHP version 7.4.23
Error Details
=============
An error of type E_ERROR was caused in line 36 of the file /home/galleryvirco/public_html/wp-content/plugins/wpdm-archive-page/src/Templates/Filter/Filter.php. Error message: Uncaught Error: Class ‘WPDMTemplate’ not found in /home/galleryvirco/public_html/wp-content/plugins/wpdm-archive-page/src/Templates/Filter/Filter.php:36
Stack trace:
#0 /home/galleryvirco/public_html/wp-includes/shortcodes.php(356): WPDMAddOnArchivePageTemplatesFilterFilter->render(Array, ”, ‘wpdm_archive_fi…’)
#1 [internal function]: do_shortcode_tag(Array)
#2 /home/galleryvirco/public_html/wp-includes/shortcodes.php(228): preg_replace_callback(‘/\[(\[?)(wpdm_a…’, ‘do_shortcode_ta…’, ‘[wpdm_archive_f…’)
#3 /home/galleryvirco/public_html/wp-includes/class-wp-hook.php(303): do_shortcode(‘[wpdm_archive_f…’)
#4 /home/galleryvirco/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(‘[wpdm_archive_f…’, Array)
#5 /home/galleryvirco/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1792): apply_filters(‘the_content’, ‘[wpdm_archive_f…’)
#6 /home/galleryvirco/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(550): WP_REST_Posts