Tahasin

Hello, Bianca

I hope this message finds you in good health and thanks for contacting us.

For now, you can’t use password protection for an individual file.
– First of all, you have to enable password protection for the whole package.
– Then, you can use a different password for that particular file you want to protect.

Password for the whole package, screenshot
Password for the package you want to protect, screenshot

Thank you for your understanding.

Regards

New information has come to light that, this feature will be available in the next update

Thank you

Hello, Lorangeo

I hope this message finds you well, and thanks for writing to us.

For now, you can check the upload history via dropzone from User Dashboard; here is the screenshot

Regards

Hello, Mahdi

I hope this message finds you well and thanks for contacting us.

Yes, you are right. To obtain those template you have to import them from here Downloads > Templates , here is the screenshot

Regards

Glad to hear that 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Thank you

Hello, Mark

I hope this message finds you in a good health and sorry for the inconvenience.

Could you please share related URL to this issue and WP-login credential in a private reply to check the issue thoroughly.

Regards

Welcome

Hello

I hope this message finds you well, and thanks for contacting us.

Are you referring to the email lock feature?
If yes, you can check the Email Lock feature from here
This feature is available in WPDM Pro.The user needs to provide an email before downloading. You can set the wait-for-approval option too, like this

Kindly check and let me know.

Regards

Within this week, you will get the update and yes, it will fix the problem.

Hello, Dave

I hope this message finds you well and sorry for the inconvenience.

Could you please check, if you are using the correct license key in your Downloads > Settings > License option and save settings again. Then try again to update. It should work then.

Kindly check and let me know.

Regards

Hello, Paul

I hope this message finds you well and thanks for contacting us.

Instead of postmeta, you can write a query to fetch the daily download stats like this
SELECT count(*) as todays_downloads FROM wp_ahm_download_stats WHERE year=2024 and month=4 and day=24
or
SELECT count(*) as todays_downloads FROM wp_ahm_download_stats WHERE timestamp > $s and timestamp < $e

Regards

First of all, extremely sorry for the delay.

It seems like there’s an issue with website’s connection to Stripe’s payment system through an API. This is causing a problem where website doesn’t recognize when people have paid for their subscriptions. So, it shows their subscription as canceled, even though it’s actually active on Stripe.

For the time being, we suggest manually managing accounts for those customers whose subscriptions are affected by this issue.

Your patience is highly appreciated and again sorry for the inconvenience.

Regards