Plugin losing the functionality to upload files via URL after an update

This topic has 32 replies, 2 voices, and was last updated 4 months, 1 week ago by Tahasin.

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Jul 31, 2024 at 6:11 pm #197539

Participant

I updated the plugin from version 3.2.43 to the current version and I am having problems uploading files using a url. It doesn’t give any error, only when you click on the publish button the file url disappears and the following message appears in red — NO FILES UPLOADED YET! — I checked the plugin configuration and I can’t find anything that refers to this type of links.

Aug 1, 2024 at 3:52 am #197544

Tahasin

Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Could you kindly share the exact process you used to upload files via URL? Also, share related URL in a private reply.

Regards

Aug 1, 2024 at 11:53 am #197573

Lorena Pesaresi

Participant

This reply has been marked as private.

Aug 1, 2024 at 1:04 pm #197578

Tahasin

Moderator

We are checking the issue. You will be updated shortly.

Thanks for your patience.

Aug 13, 2024 at 1:34 pm #197927

Lorena Pesaresi

Participant

Hi Tahasin, Do you have any news about it?

Aug 14, 2024 at 6:03 am #197950

Tahasin

Moderator

Hello, Lorena

Extremely sorry for the delay.

URL download is working fine from our end, could you please try using this link https://examplefile.com/file-download/36 and let me know if this working or not.

Aug 23, 2024 at 2:20 pm #198272

Lorena Pesaresi

Participant

Hello Tahasin, sorry for the delay in responding, the url worked correctly. In your environment, does the url that I gave you work correctly? Because it still doesn’t work in ours, could you guide me where to look for the problem, does it have to do with some rule or restriction on the server that didn’t affect it before and after the updates give the error?

Aug 23, 2024 at 7:22 pm #198282

Tahasin

Moderator

Unfortunately, the URL you provided isn’t functioning correctly in our environment. It’s returning this error, which suggests there might be an issue with the link.

To investigate the problem further, could you please share your wp-login credentials in a private reply?

Regards

Aug 23, 2024 at 7:35 pm #198283

Lorena Pesaresi

Participant

This reply has been marked as private.

Aug 24, 2024 at 5:46 am #198288

Tahasin

Moderator

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Aug 25, 2024 at 5:01 am #198292

Tahasin

Moderator

This reply has been marked as private.

Aug 26, 2024 at 6:03 pm #198326

Lorena Pesaresi

Participant

This reply has been marked as private.

Aug 26, 2024 at 6:26 pm #198327

Lorena Pesaresi

Participant

Could you tell me where I can see a log of the plugin to verify if uploading the url generates an error?

Aug 27, 2024 at 4:32 am #198334

Tahasin

Moderator

The last URL also showing 404 error screenshot

To view the plugin’s log, please follow these steps:

– Access the error logs via the cPanel Error Log file.
– Enable debugging mode in your config.php file by adding the following code: define( ‘WP_DEBUG’, true );
– Alternatively, you can install an error log plugin, such as Error Log Monitor.

Aug 27, 2024 at 5:47 pm #198360

Lorena Pesaresi

Participant

This reply has been marked as private.

Aug 28, 2024 at 4:29 am #198372

Tahasin

Moderator

The URL is working fine in v3.2.98(up-to-date version). Kindly share wp-login credentials in a private reply to check the issue from your end.

Aug 28, 2024 at 1:13 pm #198405

Lorena Pesaresi

Participant

This reply has been marked as private.