Tahasin

Forum Replies Created

Viewing 25 posts - 1,976 through 2,000 (of 2,631 total)
in reply to: Title is missing after last Friday update #197690

Tahasin
Moderator

Everything is fine from our end. There might be a conflict between the theme and the download manager.
May I try switching the themes?

in reply to: Title is missing after last Friday update #197688

Tahasin
Moderator

I am checking the issue, you will be updated shortly.

Thanks for your patience.

in reply to: Title is missing after last Friday update #197686

Tahasin
Moderator

Website login information

in reply to: Title is missing after last Friday update #197684

Tahasin
Moderator

Kindly share your wp-login credentials in a private reply to check the issue.


Tahasin
Moderator

Unfortunately, you will need to create separate packages for each MP4 file. Using the video player page template, you will be able to preview only one video at a time.


Tahasin
Moderator

Hello, Thomas

I hope you are doing well and thanks for contacting us.

You can use the page template named Single Column, Extended, Playlist, which will allow you to preview the mp3. Here is the screenshot

Kindly check

in reply to: Bugs everywhere #197675

Tahasin
Moderator

We sincerely apologize for the inconvenience this issue has caused.

To assist you promptly, could you please share your WP login credentials in a private reply? Rest assured, we will address and resolve the problem as quickly as possible.

in reply to: Title is missing after last Friday update #197657

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share the related URL in a private reply?

Regards

in reply to: Close Audioplayer #197653

Tahasin
Moderator

Unfortunately, there are no other options available right now.

We will fix the audio player in the next update.

in reply to: Unable to upload #197641

Tahasin
Moderator

If you have any further queries, feel free to ask.

Regards

in reply to: Direct Download Link #197637

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

You can send the download link by activating the email lock option in Package Settings > Lock Options > Email Lock. After submitting their email, guests can easily receive the download link for their desired package. Here is the screenshot

Regards


Tahasin
Moderator

Hello, Tinsley

I hope you are doing well and thanks for reaching out.

Yes, WordPress Amazon S3 Storage Plugin for Download Manager will help you to store your file at Amazon s3 from WordPress Download Manager admin area with a full-featured bucket browser interface. You can create and explore buckets and upload a file directly to Amazon s3 and link files from amazon s3 with your package.

WordPress Amazon S3 Storage Plugin

Regards

in reply to: Unable to upload #197635

Tahasin
Moderator

Could you please share the actual 700MB file along with wp-login credentials in a private reply?

in reply to: Download Error with Chrome, Safari & Edge #197625

Tahasin
Moderator

I have reviewed the issue and found that it works correctly when I am logged in, but it does not function for users who are not logged in. From our end, everything appears to be working fine.

Please update your plugin to the latest version and check again. If the problem persists, let me know.

Regards

in reply to: Download Error with Chrome, Safari & Edge #197583

Tahasin
Moderator

we are checking the issue, you will be updated shortly.

Thanks for your patience.

in reply to: Reset password denied for every role #197579

Tahasin
Moderator

We have identified the issue, and it will be resolved in the next update. Although I can’t provide an exact timeline for this update, please rest assured that it is being addressed.

Wishing you a wonderful and relaxing summer holiday!

Regards


Tahasin
Moderator

We are checking the issue. You will be updated shortly.

Thanks for your patience.

in reply to: Single purchase #197545

Tahasin
Moderator

Hello, Jeremiah

I hope you are doing well and thanks for reaching out.

At the moment, this feature isn’t available, but we will try our berst to include it in a future update.

Regards


Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Could you kindly share the exact process you used to upload files via URL? Also, share related URL in a private reply.

Regards

in reply to: Unable to upload #197543

Tahasin
Moderator

Glad to hear that your problem has been solved.

in reply to: Unable to upload #197530

Tahasin
Moderator

Hello,

We have thoroughly tested the issue in our environment, and everything is functioning as expected. It appears that the issue might be related to the server. In this case, you might consider linking the media URL to a downloadable file or using cloud storage to host the file.

Regards

in reply to: Export giving weird names and filenames #197522

Tahasin
Moderator

Unfortunately, I can’t provide an exact time, but hopefully, it will be fixed in the next update.

Regards

in reply to: Issue with checkout #197521

Tahasin
Moderator
This reply has been marked as private.
in reply to: Download Error with Chrome, Safari & Edge #197520

Tahasin
Moderator

Please share the wp-login credentials in a private reply to check the issue thoroughly.

in reply to: Bots overloading the server #197515

Tahasin
Moderator

Then, I would suggest enabling the captcha lock. It’s quite difficult for bots to bypass it.

Viewing 25 posts - 1,976 through 2,000 (of 2,631 total)