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Hello, Andrew
I hope you are doing well and thanks for reaching out.
Could you please related URL and wp-login credentials in a private reply to check the issue thoroughly?
Regards
Hello,
I hope this message finds you well.
Could you please let us know which plugins you’d like to be compatible with the default values?
Thank you!
Please install Imagick/ImageMagick on your server. This should resolve the issue.
Kindly check and let me know.
Regards
Hello, Sajan Kumaran
I hope this message finds you well, and thanks for reaching out.
The issue arises due to a conflict between these two plugins. Could you please share wp-login credentials in a private reply to check the issue thoroughly?
Regards
Unfortunately, it’s not possible to sort the categories in a custom way. Customization would be necessary to accomplish this.
You can contact our customization team here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Regards
Welcome!!
If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂
Thank you
Hello, Sebastian
I hope you are doing well, and I sincerely apologize for the inconvenience.
We are currently investigating the issue and will work to resolve it as quickly as possible.
Regards
I have forwarded your message to our dev team. I will inform you here as soon as I receive any updates regarding this.
In our testing environment, everything appears to be working smoothly. Without checking it from your end, it’s challenging for us to pinpoint the issue.
We appreciate your understanding.
We have identified the issue and provide you with an update shortly.
Thanks for your patience.
Regards
Hello, Francesco
I hope you are doing well, and thanks for reaching out.
Could you please share a realated URL where the PDF icon is not appearing?
Please check and let me know.
Regards
Welcome!!
If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂
Thank you
If a similar issue arises, simply clicking the Reconnect button will reactivate your subscription status from cancelled to active once the renewal payment is made, although our development team is continuing to check for any potential bugs.
Regards
You can utilize specific categories with the wpdm_all_packages shortcode to display a responsive table view for your chosen categories.
Hello, Cosmic
I hope you are doing well and thanks for reaching out.
Unfortunately, you can’t use the exact template format of wpdm_all_packages in wpdm_category short-code. Some customization may be required to implement it on wpdm_category.
Regards
Thanks for sharing the details, we are checking the issue and will provide you with an update shortly.
Regards
Hello, Anna
I hope you are doing well and thanks for reaching out.
Kindly share the version of Pro Membership and Download Manager plugin you are using, and provide the wp-login credentials in a private reply so we can thoroughly investigate the issue.
Regards
Hello, Julia
I hope you are doing well and thanks for reaching out.
Please share related URL where you have placed the [wpdm_tree] short-code.
Regardse
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. 🙂
Thank you