Tahasin

Hello, Simon

I hope you are doing well and thanks for reaching out.

Please send an order note from this page describing the issue and you will get a prompt response there.

Regards

I’ve tested the login twice using the tester account, and everything is working fine on my end. Could you please try clearing your browser cache and logging in via an incognito window?
Please check and let me know.

Are you referring to an automated email template?

We’ve looked into the issue and it appears that the email configuration may not be set up yet, which is likely why the emails aren’t being delivered. Kindly configure the email settings from your hosting dashboard to resolve this.

Hello,

Thanks for reaching out.

We are investigating the issue and will give you an update shortly.

Regards

I hope you’re doing well!
I just wanted to follow up on my last message to see if you had a chance to take a look.

We are checking the issue and will give you an update within tomorrow.

I appreciate your patience.

Welcome

Kindly share wp-login credentials in a private reply to check the issue.

Hello, Erich

I hope you are doing well and thanks for reaching out.

Have you set up a cron job from your hosting control panel for the following URL: http://your-site-name.com/?cron_handle=1?

Please check and let me know.

Regards

When you share data from a server such as Google Drive or Dropbox, Download Manager simply links the direct download URL from the server. So when a user clicks the download button, the file is downloaded directly from Google Drive.

I have tested using 1GB file in our testing environment and it’s downloading fine without redirecting to the Google Drive.

Glad to hear that the Asset Manager is visible now.

Kindly make sure that, your user role has the file browser access.

Are you referring to Asset Manager?