Forum Replies Created
Make sure that you are uploading the icon from this location /wp-content/plugins/download-manager/assets/file-type-icons/your_icon_file_here
It should work, kindly check and let me know.
Thank you for providing such a detailed description in the video. We’re currently reviewing it and will update you shortly.
Regards
Hello, Claude
I hope you are doing well and thanks for reaching out.
Could you please share the wp-login credentials and related URL of the pre-production site where the custom icon does not appear?
Regards
I hope you’re having a good day. I’m just checking in to see if you had a chance to review my previous message.
I’ve tried resetting the password, but I still can’t access the dashboard.
Here are a few things that might be causing the issue:
IP Block: It’s possible that my IP address might be blocked. This can sometimes happen due to security settings
Security Plugin: There could be a security plugin or setting that’s preventing me from accessing the admin area.
Could you please check if either of these issues might be affecting my access?
Kindly share wp-admin credentials in a private reply to check the issue from your end.
Regards
Thank you for the note. I’ll keep that in mind and provide you with an update on Sunday.
Could you kindly share the login credentials again? It seems the previous ones are no longer working, and I need to check it from the dashboard. Thank you!
Hello, Nicolas
I hope you are doing well and thanks for reaching out.
We are checking the issue and will give you an update shortly.
Regards
Hello Ryan,
I hope you’re well. I want to sincerely apologize for the oversight in not responding to your issue sooner. I understand this delay may have caused you frustration, and I deeply regret any inconvenience it has caused.
If you’re still interested, I’d be happy to revisit the issue and provide you with an update as soon as possible.
Thank you for your patience, and once again, I’m very sorry for the oversight.
Glad to hear that, you’ve identified the problem 🤗
For cache plugin kindly pay a visit here
If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.
Thank you
Welcome 🤗
If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.
You can also try clearing the cache from settings > privacy screenshot
Hello, Sastharam
I hope you are doing well and thanks for reaching out.
If you want to disable the cookies, define('WPDM_ACCEPT_COOKIE', false); use this line in wp-config.php file.
Additionally, I recommend checking your database as well. Sometimes, having an excessive number of data tables can lead to issues. Please review your database to ensure it’s not contributing to the problem.
Regards
Hello, Giulia
I hope you are doing well and thanks for reaching out.
It would be easier for me if you could share an image or screenshot of what you’re actually trying to achieve.
Regards