Tahasin

We are currently looking into the issue and will provide you with an update shortly.

Regards

Sure

Tomorrow 6 am GMT? It should only take about 20 minutes.

Hello, Anna

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Hello, Michael

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Regards

Could you please enable the test PayPal for a short period? I need to investigate the issue from the user’s perspective.

I hope you’re having a good day. I’m just checking in to see if you had a chance to review my previous message.

Regards

It looks like the issue might be related to your theme. You could try using a different theme to see if that helps resolve the issue.

I have identified the problem: The OceanWP theme is blocking the URL from functioning properly. When you switch the theme, you can access the frontend URL upload option. Additionally, I have noticed that an update is available for the OceanWP theme. Please update the theme, as this may resolve the issue.

Kindly check

It’s working fine now. I am checking the issue and will update you shortly.

If not, could you please make a test order and then cancel the subscription to see if the status updates correctly in PayPal?

Have you considered using the PayPal Sandbox account to create a test order and then cancel the subscription?

Is this issue occurring for every canceled status, or is it specific to a particular user?

If it’s agreeable to you, we may need to conduct testing from your site.

We’ve reviewed the situation on our end, and everything appears to be functioning correctly.

Could you please try clicking the “RECONNECT” button and then check if the subscription status for id 504 has been updated in PayPal?

Please let me know if this resolves the issue.

I’ll provide you with an update on Sunday.

Could you please confirm if this is version 3.8.1? We’re currently reviewing it and will get back to you shortly. Thank you for your patience.

Hello, zonkey

I hope you are doing well.

Kindly add a order note by follow this video

We hope to see you back soon! If you have any suggestions, notice any missing features, or have any concerns that might lead you to cancel your subscription, please let us know. Your feedback is invaluable to us!

Regards

Your order is active now. Kindly check.

Hello, Rudi Samyn

I hope this message finds you well. I apologize for any inconvenience this may have caused.
We are currently looking into the issue and will provide you with an update shortly.

Thank you for your patience.