Issue with Saving Settings – Stuck on Loading

Viewing 19 posts - 1 through 19 (of 19 total)
#199974

Leviathan Srl
Participant

Hello, I am experiencing an issue with saving the settings in the Download Manager plugin. When I try to modify the option to index the download links and click “Save,” the loader appears, but the process never seems to complete. Even after waiting, when I refresh the page, the settings revert back to their default values, as if I haven’t made any changes. Could you please help me resolve this issue?

My website is https://feyc.eu/

Thank you in advance.

#199976

Tahasin
Moderator

Hello, Leviathan

I hope this message finds you in good health and thanks for reaching out.

Please share wp-login credentials in a private reply to check the issue.

Regards

#199977

Leviathan Srl
Participant
This reply has been marked as private.
#199978

Tahasin
Moderator

Could you share a screenshot showing where exactly the loader appears? That would be very helpful for me.

#199979

Leviathan Srl
Participant
This reply has been marked as private.
#199980

Leviathan Srl
Participant
This reply has been marked as private.
#199983

Leviathan Srl
Participant
This reply has been marked as private.
#199986

Tahasin
Moderator

Could you please try disabling all plugins and switching the theme, except for the download manager? Then, save the settings to check for any potential JavaScript conflicts.

#200018

Leviathan Srl
Participant

Hi Tahasin, I tried but I have the same problem.
I tried disabling all plugins and switching the theme. But when I activated only WPDM and saved the setting I had the same problem

#200033

Tahasin
Moderator

Try adding the following rule to your .htaccess file to make it work

<IfModule mod_security.c>

SecFilterRemove 001868

</IfModule>

#200209

Leviathan Srl
Participant
This reply has been marked as private.
#200210

Tahasin
Moderator

Okay, I am checking again.

#200212

Leviathan Srl
Participant
This reply has been marked as private.
#200232

Tahasin
Moderator
This reply has been marked as private.
#200233

Leviathan Srl
Participant
This reply has been marked as private.
#200234

Leviathan Srl
Participant

I checked and all the possible templates available are broken

#200238

Tahasin
Moderator

Working fine now, kindly check.

#200240

Leviathan Srl
Participant

Perfect, Tahasin. Thank you so much!

#200242

Tahasin
Moderator

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Viewing 19 posts - 1 through 19 (of 19 total)

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