Page 15 – WordPress Download Manager

Jun 23, 2025 at 3:35 pm in reply to: Previews not displaying #207184

Tahasin

Moderator

This reply has been marked as private.

Jun 23, 2025 at 2:53 pm in reply to: Previews not displaying #207182

Tahasin

Moderator

Thanks for sharing the details. We are checking the issue and will provide you with an update shortly.

Jun 23, 2025 at 2:33 pm in reply to: Previews not displaying #207179

Tahasin

Moderator

Hello,

Thank you for reaching out.

The PDF preview appears to be working fine on our end. To help us investigate further, could you please share your WordPress login credentials and the URL where the issue occurs in a private reply?

We’ll take a closer look and assist you accordingly.

Best regards

Jun 23, 2025 at 10:56 am in reply to: Preview #207177

Tahasin

Moderator

If you want exact preview like this one, you can check the Image Hover link template from here. For the glitter animation it might require customization.

Jun 23, 2025 at 5:33 am in reply to: 502 error long load times for Download page #207167

Tahasin

Moderator

The 502 error is most likely a server-side issue. I tested downloading a few files, and all of them worked fine. Could you please let me know which package or files are showing the 502 error?

Jun 22, 2025 at 11:28 pm in reply to: 502 error long load times for Download page #207163

Tahasin

Moderator

Hello,

I hope this message finds you well and thanks for reaching out.

We are checking the issue and will provide you with an update shortly.

Regards

Jun 21, 2025 at 4:33 am in reply to: Transfer of all items from old site to new site #207155

Tahasin

Moderator

There are two main steps to ensure only WP Download-related data is imported from your old site:
1.Export the Data Using the Download Manager’s Import/Export Feature:
Use the Download Manager’s Import/Export feature to create an export file containing only the relevant data.
2.Use the WordPress Export Tool:
Go to Tools → Export in your WordPress dashboard. Under “Choose what to export,” select Downloads to generate a file containing only the download-related content.

Once you’ve created the export file, you can import it into your new site to ensure that only WP Download-related data is transferred—nothing else.

Please check and let me know if it works for you.
Regards

Jun 20, 2025 at 4:46 pm in reply to: Transfer of all items from old site to new site #207152

Tahasin

Moderator

Hello !!

Hope you’re doing well. Thanks for contacting us!

For detailed instructions on how to transfer data, please visit this page.
Let me know if it helps.

Regards.

Jun 18, 2025 at 12:02 pm in reply to: Export structure from a site and import on another one #207131

Tahasin

Moderator

Hello, Antonella

I hope you are doing well and thanks for reaching out.

Regarding the Download Manager’s Import/Export feature(pro feature), it generates a CSV/JSON/XML file containing all packages and their information.

Please ask if you have more questions.

Regards

Jun 17, 2025 at 1:13 pm in reply to: Custom Link Template #207118

Tahasin

Moderator

Glad to hear that it worked.

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!😊

Jun 17, 2025 at 12:48 pm in reply to: Custom Link Template #207116

Tahasin

Moderator

Please follow the instructions mentioned in this page

Jun 17, 2025 at 12:20 pm in reply to: Custom Link Template #207114

Tahasin

Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Kindly let me know whether you’re using the free or the Pro version of the Download Manager?

Please check and let me know.