Tahasin

The block you are using to display the packages only supports Parent categories. This is why content under a Parent category does not appear if it has no Child categories.

I would suggest you to use WPDM Elementor add-on, where you can use Packages by Category block and include both child and parent categories as per your requirement.

Download Manager Addons for Elementor

Kindly share temporary login credentials and related URL in a private reply to check the issue.

Thanks for reaching out.

You can create a website like this using,

The WPDM Glamour Theme or Attire Theme

WPDM Gutenberg Blocks

If you have further queries, feel free to ask.
Regards

Hello,

Thanks for reaching out.

Are you referring to this issue,

A top-level(parent) category with files doesn’t show
A subcategory(child) with the same files does show

Looking forward to your response.
Regards

Thanks for the details.
We are checking the issue and will provide you with an update shortly.

Thank you for your patience.

I have checked the form using Contact Form 7 in our test setup, and it is working fine. This issue may be caused by a plugin conflict. May I check by deactivating all plugins except Download Manager, Form Lock, and Contact Form 7?

Hello Carlos,

Thanks for reaching out.

Could you please share the URL of the related package in a private reply so we can review the issue? It would also be very helpful if you could provide temporary login credentials, it will allow us to investigate the issue thoroughly.

I look forward to your response.
Regards

Unfortunately, I’m unable to provide the exact timing at the moment, as we just released a new update today. It may take some time.

Hello,

I hope this message finds you well.

Thanks for sharing the details. To investigate this thoroughly and confirm the exact cause, please let us know when the error occurs?
Does the error appear immediately after activating the Download Manager plugin, or
Does it occur only when visiting a specific page or section of the website (for example TutorLMS courses, pages with images, downloads, or media-related pages)?

Looking forward to your response.

Regards

We’ll set the list view as the default option in the next update.

Please share the login credentials in a private reply.

Hello,

Thanks for reaching out.

The 4.5.0 version you’re seeing was part of an older Pro edition of the Download Manager plugin, the current pro version is 7.1.0. V3.3.46 is the latest free version.
Here is the Download Manager Pro changelog.

Since this is a very old version of Download Manager, it’s difficult to guarantee that a migration would work smoothly or without issues.

If you have further queries, feel free to ask.

Regards

Thanks for sharing the credentials. We will check and provide you with an update shortly.

Thanks for sharing the details. I will provide you with an update shortly.

Hello,

Thanks for reaching out and sorry for the inconvenience.

Please share the related URL/screenshots in a private reply, to check the issue.

Looking forward to your response.

Regards

Glad to hear that, it worked for you 😀

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Dropbox Explorer and pCloud Connector update is available now.

Hello, @Christine

Please open a separate ticket and we will assist you there to fulfill your requirement.

Thanks for your understanding.

Welcome !!

Hello,

Thanks for reaching out.

The error was related to v3.3.38 and was immediately resolved. As you can see , the date mentioned in the error is 23 December.

[23-Dec-2025 05:23:28 UTC] PHP Fatal error:

If you are encountering this error in the latest version, please share temporary login credentials in a private reply so we can take a closer look.
Looking forward to your response.

Regards

Hello,

Thanks for reaching out.

Are you trying to achieve this view without the toggle button—using only the list view?
List view, using the template code you shared.

Hello,

Thanks for reaching out.

Could you please share wp-login credentials in a private reply to check the issue and also elaborate how the error is appearing.

Looking forward to your response.
Regards

We are currently working on both the pCloud and Dropbox Explorer add-ons. New updates for both will be released soon.