Tahasin

Hello Jimmy CONTE

I hope you are doing well.

– User sign up notification email is workin fine. Kindly, check your email spam folder and email settings.

– Evaluate the additional features offered in the pro version from here . If the free version meets all your current needs and the extra features in the pro version are not essential for your website, you may not need to upgrade.
Consider the scale and complexity of your file management requirements. If you are dealing with a large number of files and need advanced file management features such as categorization, access control, and versioning, the pro version might be beneficial.

Regards

I have checked your website, whole site is taking too much time to load.
I have also disabled enabled the Download Manager plugin but still site is loading all the time.

Hello, gemma newman

I hope you are doing well and sorry for the inconvenience.

To remove the shortcode and Package Info, you have to remove them from premium-package.php file.

After that you have to put the page template file in your {active-theme-dir}/page-templates/ folder, so that next update of the plugin doesn’t erase your changes. You can also follow this

Regards

Hello, Undary Harris

I hope you are doing well.

For your refund issue create a note from here Purchase Page by following this screenshot

Regards

Hello, Don Bosco Sur

I hope you are doing well.

This fresh_card template is not available in free version. It is available in Download Manager Pro.

Regards

Hello, gemma

I hope you are doing well, and sorry for the inconvenience.

Can you share your temporary wp-admin login details in a private reply to check the issue?

Yes, you can delete and reinstall a fresh copy of the plugin, and your data/files will remain the same.

Regards

Hello, Daniel

I hope you are doing well and thanks for contacting us.

Yes, it is a subscription that you have to pay yearly. Upgrades are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product upgrades.

If you need any further assistance feel free to ask.

Regards

Hello, Marieke de Lorijin

I hope you are doing well and am sorry for the inconvenience.
For your auto-renewal and return issues, kindly create an order note from the order details page, just follow this screenshot

Regards

Hello Steven,

I hope you are doing well.

Kindly follow these steps,
– make sure your hosting server has sufficient resources (CPU, memory, disk space) to handle the increased number of files
– check PHP memory limit
– clear your WordPress cache, browser cache

If the problem still persists then share your admin login credentials in a private reply to check the issue.

Regards

Hello Amy,

For bypassing the download page you can use the direct short code , eg:

[wpdm_package id='package_id']

Regards