Tahasin

You can export from one site to another via csv. Important thing to note that, the csv contains the file location /home/xyz/public_html/wp-content/uploads/2026/01/abc.pdf
So, the files need to be present on the new site in the correct location(like /wp-content/uploads/…)

You can use WPDM export feature or WordPress default export tool.
Here is the documentation: https://www.wpdownloadmanager.com/docsfor/import-export/

Thanks for sharing the credentials. I will check and provide you with an update shortly.

Hello,
Thanks for reaching out.

At the moment, there is no alternative solution to resolve the compatibility issue with the Relevanssi plugin. Therefore, option 2 may be the most practical approach.
To hide the search bar, you have two options:

1. Use toolbar=0, which will hide the entire toolbar, including the sort and order options.
2. Use custom CSS to hide only the search bar while keeping the rest of the toolbar visible, like this

.wpdm-filter-toolbar__search.flex-grow-1 {
    display: none;
}
button.btn.btn-primary.flex-shrink-0 {
    margin-left: auto;
}

Looking forward to your response.
Regards

Hello,

Thanks for creating the ticket.

Please share wp-login credentials in a private reply to check the issue thoroughly. Also, are you referring to file export?

Regards

Kindly give it another try. It should be working now.

[similar_downloads] is only for page templates to display similar packages from same tag and category.
You can use it in your custom page template, not in link template.

correct syntax is [similar_downloads]

<div class="row">
    <div class="col-md-12">
        <div class="card mb-3 p-3 hide_empty [hide_empty:featured_image]">[featured_image]</div>
    </div>
    <div class="col-md-5">
        <div class="wpdm-button-area mb-3">
            [download_link]
        </div>
        <ul class="list-group ml-0 mb-2">
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]">
                [txt=Version]
                <span class="badge">[version]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
                [txt=Download]
                <span class="badge">[download_count]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]">
                [txt=File Size]
                <span class="badge">[file_size]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]">
                [txt=File Count]
                <span class="badge">[file_count]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]">
                [txt=Create Date]
                <span class="badge">[create_date]</span>
            </li>
            <li class="list-group-item  d-flex justify-content-between align-items-center [hide_empty:update_date]">
                [txt=Last Updated]
                <span class="badge">[update_date]</span>
            </li>

        </ul>
    </div>

    <div class="col-md-7">
        <h1 class="mt-0">[title]</h1>
        [description]
        <h3>Attached Files</h3>
        [file_list]
        <div class="wel">
            [tags]
            [categories]
        </div>

    </div>
[similar_downloads]
</div>

For better performance, we do not recommend using shortcodes inside page templates.

Instead, you can use the template tag [similar_downloads], which will automatically display packages that share similar tags with the current package.

You can use this shortcode as WPDM New Packages widget, like this

[wpdm_packages paging="0" toolbar="0" orderby="date" order="desc" items_per_page="5" template="link-template-default" cols=1 colspad=1 colsphone=1]

Let me know, how it goes.

Hello,

Sorry for the inconvenience.
Could you please try downloading the Private Messages plugin again from your Order Details page? If the issue persists, kindly let us know whether the problem occurs only with the Private Messages plugin or with other add-ons/plugins as well.

If possible, please share a screenshot of the error message.

Yes, wpdm has top downloads and new packages widget
Screenshot

I will provide you an update shortly.

Please share temporary login credentials in a private reply.

Hello,

Thanks for sharing the details.
I will provide you with an update shortly.

Regards

Glad to hear that it worked.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊

Hello,

Thanks for reaching out.

wpdmkeys are usually generated automatically when a new download request is made.
You can delete those but a few recommendations before deleting,

– Try clearing cache and stats data from Settings > Privacy Tab(available in v4.5.5 or higher)
– Take a full database backup first.
– Remove older keys instead of deleting everything at once.
– After cleanup, optimize the wp_postmeta table.

Upgrading to Version 7 will help significantly with performance and database handling as well.

Regards

Due to a major UI overhaul along with several backend fixes and improvements, the update has been slightly delayed.

We sincerely apologize for the inconvenience and appreciate your patience and understanding. The update is currently in progress and will be released as soon as possible.

Hi,

Thanks for reaching out.

For custom templates, we recommend following the template override method described in this documentation to ensure they remain safe during updates.
Also, keep a backup of the template files for future updates, please check the documentation above.

Best regards.

Hello @portalkairos

Please open a separate ticket describing the issue, we will assist you there.
Thanks for your understanding.

Regards

Hello,

At this moment, this feature is not available.
If you need this feature, then place a customization request from this page.

Regards

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊

Glad to hear that it’s sorted now.
If you encounter any issue, feel free to reach out.

Sure, they might help you with a solution.
Let us know how it goes.

After switching to a default theme(twenty twenty-five) the search feature appeared and it’s working fine.
The child theme is blocking the search feature of the wpdm_all_packags table.
Here is the screenshot.