Tahasin

Hello, Sherry

I hope this message finds you in good health and thanks for contacting us.

We have recently launched a SMS Verification Add-on which will server the MFA purpose. You can purchase it from here: https://www.wpdownloadmanager.com/?addtocart=dynamic&price=59&name=WPDM+SMS+Verification&desc=SMS+Verification+Add-on&recurring=1

Regards

I can’t find Download Manager Plugin in your setup. Kindly check

Hello, Ross

I hope this message finds you well and thanks for contacting us.

Could you please explain the issues you are facing regarding member access, email, and UX? I will do my best to assist you.

Kindly check and let me know.

Regards

Hello, Tam

I hope you are doing well and thanks for writing to us.

Unfortunately, filter by URL parameter is not possible right now. You can use filtering by tags and categories.

Regards

Could you please share wp-login credential and related package URL/package name in a private reply?

For large files, the thumbnail is not working. Is that what you’re referring to?
If so, kindly share the related URL of the thumbnail.

Hello, Alan

I hope this message finds you well and thanks for writing to us.

Could you please explain more about your issue? It will help us to assist you accordingly.

Regards

Hello, bbnet_wordpress

I hope you are doing well and sorry for the inconvenience.

For getting receipt for the refund , kindly send an order note from this page by following this

Regards

Hello, Jan

I hope this message finds you well and thanks for contacting us.

– If you delete all files from Asset Manager, it will also affect the files on server.
– Currently, you can use the short-code or share links to share assets with others.
– You can check this plugin Advance Access Control. This will help you to control user-specific access to your files and document downloads.

Regards

Hello, SITEL

I hope you are doing well and thanks for contacting us.

For getting a new invoice, kindly send an order note from this page by following this

Regards

Hello, Daniel

I hope this message finds you well and thanks for contacting us.

Unfortunately, multiple file upload option is not available in free version. In Download Manager Pro you can avail multiple file upload feature.

Regards

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

If you have further queries, feel free to ask.

Regards

If you want, you can give it a try from plugin file editor. Also an update may erase the changes

Kindly contact to the theme support.

Kindly follow these steps,

1. Deactivate all plugins temporarily except Download Manager and see if that solves the problem
2. Kindly try switching the active theme temporarily to check if the issue is coming from a theme conflict.

Let me know, if the problem still persists after deactivating the plugins and active themes.

I think it’s the theme that causing the problem,otherwise the plugin is working fine.

Regards

I am checking again.
Thanks for your patience.

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Hello, Fernando

I hope this message finds you well and thanks for writing to us.

Could you please share login credential and URL related to the issue in a private reply?

Regards

Your problem has been resolved, kindly check