Tahasin

Hello

I hope this message finds you well, and thanks for contacting us.

Are you referring to the email lock feature?
If yes, you can check the Email Lock feature from here
This feature is available in WPDM Pro.The user needs to provide an email before downloading. You can set the wait-for-approval option too, like this

Kindly check and let me know.

Regards

We are checking the issue; kindly spare us some time.
You will be updated shortly.

Regards

Within this week, you will get the update and yes, it will fix the problem.

Glad to hear that your problem has been resolved 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Hello, Dave

I hope this message finds you well and sorry for the inconvenience.

Could you please check, if you are using the correct license key in your Downloads > Settings > License option and save settings again. Then try again to update. It should work then.

Kindly check and let me know.

Regards

The issue has been fixed and an update is coming soon.
Thanks for your patience.

Regards

Hello, Paul

I hope this message finds you well and thanks for contacting us.

Instead of postmeta, you can write a query to fetch the daily download stats like this
SELECT count(*) as todays_downloads FROM wp_ahm_download_stats WHERE year=2024 and month=4 and day=24
or
SELECT count(*) as todays_downloads FROM wp_ahm_download_stats WHERE timestamp > $s and timestamp < $e

Regards

First of all, extremely sorry for the delay.

It seems like there’s an issue with website’s connection to Stripe’s payment system through an API. This is causing a problem where website doesn’t recognize when people have paid for their subscriptions. So, it shows their subscription as canceled, even though it’s actually active on Stripe.

For the time being, we suggest manually managing accounts for those customers whose subscriptions are affected by this issue.

Your patience is highly appreciated and again sorry for the inconvenience.

Regards

Now it’s working fine. Kindly check

I can see 2 errors in the console area; here is the screenshot. Kindly fix the issue.

In the meantime, we are checking if anything is wrong from our side.
Thanks for your patience.

Hello, Elodie CEMOI

I hope this message finds you well, and sorry for the inconvenience.

Could you please share your WP-login credentials in a private reply to check the issue thoroughly?

Regards

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Thank you 🤗

It’s working fine from my end, here you can see the screencast

Clear your browser cache. Sometimes, outdated cache files can cause this kind of issues.

Kindly check and let me know.

Regards

Hello, Peelle Door

I hope this message finds you in a good health and thanks for contacting us.

Could you please send an order note describing your issue along with Order ID from this page by following this

Regards

Glad to hear that your problem has been resolved. 🤗

If you find our assistance valuable, we would greatly appreciate your support with a 5-star review here

Thank you

Due to some technical issue our mail is not operational right now.
Could you please send an order note from this page by following this

Regards

You can set who can access files from your package settings by using the Allow Access option, here is the screenshot. For example if you set it for Subscribers only, then the no one except the subscribers can access the files using the shared link.

Thanks for your understanding.

Could you please send an order note from this page by following this

Kindly share your WP-login credential in a private reply to check the issue.

Regards

Spare us some time, we are checking what went wrong.
Thanks for your patience.

Are you referring to this issue, check the screenshot
If not, could you please share a screencast using loom or screenshot using LightShot, it will help us to understand the issue properly.

Kindly check and let me know.

Regards

If you find our assistance valuable, we would greatly appreciate your support with a 5-star review here

Regards

Within this month you will get the update.