Tahasin

Please inform me whether you have attempted to deactivate and reactivate the plugin.If not, kindly do so and let me know if the problem persists.

Its working fine, you can see here.

Hello Kevin

I hope you are doing well and sorry for inconvenience.

Kindly share your wp-login information in private reply to check the issue.

Regards

Hello Jimmy CONTE

I hope you are doing well.

– User sign up notification email is workin fine. Kindly, check your email spam folder and email settings.

– Evaluate the additional features offered in the pro version from here . If the free version meets all your current needs and the extra features in the pro version are not essential for your website, you may not need to upgrade.
Consider the scale and complexity of your file management requirements. If you are dealing with a large number of files and need advanced file management features such as categorization, access control, and versioning, the pro version might be beneficial.

Regards

Currently there is no shortcode available to hide the last five downloads area.

I have checked your website, whole site is taking too much time to load.
I have also disabled enabled the Download Manager plugin but still site is loading all the time.

Hello, Candice Paya

I hope you are doing well and thanks for contacting us.

For customizing the download page package information you have to edit the template file by following this

Use this shortcode for dashboard [wpdm_user_dashboard recommended="recent" signup=1 flaturl=0 fav=1], see this

Regards

Hello, Michael

I hope you are doing well and am sorry for the inconvenience.
– As you can see the error. Enabling wp-json could solve this problem.

– Check for plugin or theme conflicts. Disable other plugins and switch to a default WordPress theme. Then, try to download the file again. If it works, gradually enable plugins and switch back to your theme one by one to identify the conflicting element.

If still the problem persists then share your wp-admin login information here in private reply.

Regards

Hello, gemma newman

I hope you are doing well and sorry for the inconvenience.

To remove the shortcode and Package Info, you have to remove them from premium-package.php file.

After that you have to put the page template file in your {active-theme-dir}/page-templates/ folder, so that next update of the plugin doesn’t erase your changes. You can also follow this

Regards

Hello, Luigi Scarfone

I hope you are doing well.

For deactivating the auto-renewal, create a note from here: Purchase Page by following this screenshot

Regards

Hello, Undary Harris

I hope you are doing well.

For your refund issue create a note from here Purchase Page by following this screenshot

Regards

Use this link template Default Template ( Compact )
or
you can use this short code [wpdm_package id="id" template="link-template-button.php"]

Regards

Hello, Don Bosco Sur

I hope you are doing well.

This fresh_card template is not available in free version. It is available in Download Manager Pro.

Regards

Welcome

If you require any assistance, feel free to contact us.

Regards

Hello, gemma

I hope you are doing well, and sorry for the inconvenience.

Can you share your temporary wp-admin login details in a private reply to check the issue?

Yes, you can delete and reinstall a fresh copy of the plugin, and your data/files will remain the same.

Regards

Hello, Daniel D

For Orders, License Manager, Coupon Codes, Payouts, Customers follow this video You have to change it manually one by one.

Rest of the translation issues will be updated within 48 hours.

Regards

Hello, Daniel

I hope you are doing well and thanks for contacting us.

Yes, it is a subscription that you have to pay yearly. Upgrades are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product upgrades.

If you need any further assistance feel free to ask.

Regards

In this case, share your admin login credentials in a private reply to check the issue

Hello, Marieke de Lorijin

I hope you are doing well and am sorry for the inconvenience.
For your auto-renewal and return issues, kindly create an order note from the order details page, just follow this screenshot

Regards

Hello Rika,

I hope you are doing well and glad to know that you loved our products.

You can check this form builder plugin LiveForms. By using LiveForms add-on named Data Export you can easily export form entries in various format like CSV, Excel or PDF. You also will have the option for select form fields before export, so that you can skip the form field that you don’t need to show in export file.

Regards

Hello Steven,

I hope you are doing well.

Kindly follow these steps,
– make sure your hosting server has sufficient resources (CPU, memory, disk space) to handle the increased number of files
– check PHP memory limit
– clear your WordPress cache, browser cache

If the problem still persists then share your admin login credentials in a private reply to check the issue.

Regards

Hello wenjay,

I have set the package size to 679 KB. Kindly check.
You can set package size from here, Downloads>All Packages>Package Settings>Package Size

Regards