Tahasin

Hello, Mark

I hope you are doing well and sorry for the inconvenience.

Kindly spare us some time, we are checking the issue from our end. Rest assured, you will be updated shortly.

Regards

Hello, Green Enterprise

I hope you are doing well and thanks for writing to us.

Unfortunately,for now PayFast Payment Gateway is not available for WordPress Pro Membership plugin.
Outlined below are the available options:

2Checkout – Add-on
Razorpay – Add-on
Stripe – Add-on
Alipay – Add-on
Paystack – Add-on

Rest assured, we’ll keep you informed of any future additions involving PayFast

Regards

Hello, Ceska Centra

I hope you are doing well and sorry for the inconvenience.

Checking the issue and you will be updated shortly.Thanks for your patience.

Regards

Glad to hear that your issue has been resolved.

If you have some free time, we would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you and regards

1.Kindly check this System file location and it will work fine, here is the screenshot
2. Go to the editor and search for the words that needs to be translated

Regards

Could you please share the words for which translation is not working and also mention the plugin/add-on you are using. We will fix that in the next update.Kindly check and let us know.

Regards

Hello, Andreas

I hope you are doing well, and thanks for writing to us.

Unfortunately,the feature you are looking for is not available right now. If you want, you can avail our Custom Upgrade Service

Regards

To check the issue thoroughly, could you please share WP-login credential in a private reply?

Hello, Pranav

I hope you are doing well and thanks for writing to us.

[wpdm_download_count] shortcode will show the total download count for the entire site.

Regards

Hello, Sherry

I hope this message finds you in good health and thanks for contacting us.

We have recently launched a SMS Verification Add-on which will server the MFA purpose. You can purchase it from here: https://www.wpdownloadmanager.com/?addtocart=dynamic&price=59&name=WPDM+SMS+Verification&desc=SMS+Verification+Add-on&recurring=1

Regards

I can’t find Download Manager Plugin in your setup. Kindly check

Hello, Ross

I hope this message finds you well and thanks for contacting us.

Could you please explain the issues you are facing regarding member access, email, and UX? I will do my best to assist you.

Kindly check and let me know.

Regards

Hello, Tam

I hope you are doing well and thanks for writing to us.

Unfortunately, filter by URL parameter is not possible right now. You can use filtering by tags and categories.

Regards

Could you please share wp-login credential and related package URL/package name in a private reply?

For large files, the thumbnail is not working. Is that what you’re referring to?
If so, kindly share the related URL of the thumbnail.

Hello, Alan

I hope this message finds you well and thanks for writing to us.

Could you please explain more about your issue? It will help us to assist you accordingly.

Regards

Hello, bbnet_wordpress

I hope you are doing well and sorry for the inconvenience.

For getting receipt for the refund , kindly send an order note from this page by following this

Regards

Hello, Jan

I hope this message finds you well and thanks for contacting us.

– If you delete all files from Asset Manager, it will also affect the files on server.
– Currently, you can use the short-code or share links to share assets with others.
– You can check this plugin Advance Access Control. This will help you to control user-specific access to your files and document downloads.

Regards

Hello, SITEL

I hope you are doing well and thanks for contacting us.

For getting a new invoice, kindly send an order note from this page by following this

Regards

Hello, Daniel

I hope this message finds you well and thanks for contacting us.

Unfortunately, multiple file upload option is not available in free version. In Download Manager Pro you can avail multiple file upload feature.

Regards

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

If you have further queries, feel free to ask.

Regards

If you want, you can give it a try from plugin file editor. Also an update may erase the changes

Kindly contact to the theme support.

Kindly follow these steps,

1. Deactivate all plugins temporarily except Download Manager and see if that solves the problem
2. Kindly try switching the active theme temporarily to check if the issue is coming from a theme conflict.

Let me know, if the problem still persists after deactivating the plugins and active themes.

I think it’s the theme that causing the problem,otherwise the plugin is working fine.

Regards