Tahasin

Try switching to a default theme, its working fine on my end.

Kindly share login credential in a private reply

When an individual with access to downloads shares a download link with another user, and that recipient downloads the package through the provided link, the usage of that link is recorded as a guest download

Have you attempted deactivating all plugins except for Download Manager Pro?

Hello, Richard

I hope this message finds you in a good health.

To cancel pro membership kindly, send an order note from this page by following this

Regards

Hello, Ryan

I hope you are doing well and sorry for the inconvenience.

Could you please share related URL and login credential in a private reply to check the issue?

Regards

Hello,

I hope you are doing well and sorry for the inconvenience.
Could you share some screenshot or URL regarding this issue in a private reply?

Regards

Hello, Dan

I hope you are doing well and thanks for contacting us.

You may try Bulk Importer to import multiple files at a time, from your web server, or you can import files from a CSV file. Simply include URLs in your CSV import file to upload files.

Regards

You will be updated shortly.
Thanks for your patience.

Hello, Dan

I hope this message finds you in good health and thanks for contacting us.

Could you please share login credential in a private reply to check the issue?

Regards

Hello,

I hope you are doing well and sorry for the inconvenience.
Could you please share some screenshot of this issue? It would greatly assist us in promptly addressing the matter and tailoring a solution accordingly.

Regards

Hello,

I hope you are doing well and am sorry for the inconvenience.
Could you please share the wp-login credential in a private reply to check the issue thoroughly?

Regards

Welcome, and thanks for your patience.

Kindly update the Form Lock plugin. Now you can skip Form Lock for logged in users.

Regards

We are extremely sorry about that 😔, you will be updated shortly.

Hello Ryan

Thanks for writing to us.

Currently, customization is the only way to make that happen.

Regards

Yes, it’s not a Download Manager Problem

If you don’t want the download page, you can try the link template called default template (compact). It will not show the package information page. Kindly check and let me know

Regards

Sure,I will check on the issue.

Regards

At this moment, I am unable to provide an estimated time frame.😔

Glad to hear that your issue has been resolved.

If you have some free time, we would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you and regards

I understand your concern regarding the RSS feed formation. However, it’s important to note that the formatting of the RSS feed is typically controlled by WordPress itself rather than by our plugin. If there are any issues with the feed, it may be related to WordPress settings or configurations.

For that you have to avail our Customization Service

Regards

Hello, Holger

It appears that the ticket has been resolved.
Please inform me if your issue has been resolved or if you still require assistance.

Regards

It’s active now.
Kindly check.