Forum Replies Created
Hello, Lee Cloete
I hope you are doing well and thanks for contacting us.
– You can keep them both installed(not recommended) but activate either one
– Yes, it will work with PHP 7.4, we always recommend to use the updated version
If you have further queries, please feel free to reach out.
Regards
I have checked multiple audio files from both android and IOS, each file seamlessly played for over 3 minutes without any issues, here is the screenshots.
Mobile download is also working fine now, I have changed the settings for download.
I have noticed a renew license key message in plugin section also Update Database for WordPress Download Manager, kindly check
The audio preview is working fine from our end. Kindly share your temporary login credential in a private reply to check the issue.
Hello, Stephen Henley
I hope you are doing well and sorry for the inconvenience.
We are currently in the process of investigating the issue.kindly spare us some time to thoroughly address the matter, your patience is highly appreciated.
Regards
Hello, Cesar Azevedo
I hope you are doing well and thanks for contacting us.
For getting the exact copy of our DEMO website you need two things Attire Theme and Special Pack.
– You can get Attire Theme from here
– For Special Pack,which covers every add-ons in the DEMO website, you can get it from here
If you have any further queries, please don’t hesitate to reach out.
Regards
Yes, access the error log inside your hosting control panel.
If you are using cPanel, navigate to the ‘File Manager’ and look for the file named error_log.
Hello, Brendan Parker
I hope you are doing well and sorry for the inconvenience.
Try this shortcode
[wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="your_categories_here" jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|publish_date|download_link" colheads="Title|Categories|Publish Date|Download::155px"]
Here is the visual representation of this short code.
Hope this will align with your requirements.
Regards
Kindly share your wp-login information in a private reply to check the issue thoroughly.
Hello, Ryan
I hope you are doing well and sorry for the inconvenience.
Kindly make sure that you are using the latest version of the plugin.
To solve the issue, try deactivating and then reactivating the plugin and let me know if the problem still persists.
Regards
Hello, Mathew Hunter
I hope you are doing well and thank you for reaching out to us.
WPDM simply links the user to google drive so a user can,
– Explore Google Drive File
– Upload Files directly to Google drive from your site admin section
– Attached file with download manager package
– Delete Google drive file
If you update file in google drive, user always will get the updated files, no need to update in WPDM manually.
Unfortunately, what you are asking is not possible right now. You have to do it manually.
Regards
Could you please share a screenshot of the code where the ‘(By | February 20, 2015)’ appears?
Hello, jonnylander
Hope you are doing well and sorry for the inconvenience.
– kindly make sure that all plugins are up-to-date.
– Switch to a default WordPress theme temporarily to see if the issue persists. If it doesn’t, the problem might be related to your current theme.
– Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
Let me know if the problem still persists after following the steps mentioned above.
Regards
We appreciate your keen observation and willingness to report the issue, which results in a significant impact on the improvement of our plugin.
This bug will be fixed in the next update.
Regards
I sincerely apologize for the delay.
Warning: Attempt to read property “post_title” on null in /var/www/wp-content/plugins/hide-page-post-titles/TJ-Plugins-hide-title.php on line 136 this warning is related to Hide Page And Post Title plugin.
[file_list] shortcode is a part of Download Manager but in this page, [wpdm_tree] shortcode has been used and it’s working fine. What I have found is there is a missing pdf icon for this file Tax Exempt Form.
Regards
Hello, Tim B
I hope you are doing well, and thanks for contacting us.
We are investigating the issue and will let you know about it shortly.
Regards
Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or send an order note from your Order Details Page/Purchase Page
Hello, Roco Montgomery
Hope you are well and thanks for contacting us.
Yes, you are right, file should reside here wp-content/uploads/download-manager-files. For uploading the file you may follow this documentation.
You can add your files using ftp to the download-manager-files. Unfortunately, there is no other solution right now. We will update this REST API add-on soon.
Regards
Given that the issue does not pertain to the Download Manager. However, I have identified one error previously mentioned (check the screenshot). Please prioritize resolving this issue as it may potentially address the overarching problem. If not, consider temporarily switching the theme to identify whether the issue persists.
Regards
Hello, Sunil
I hope you are doing well, and thanks for contacting us.
If you want to change the Package/File payment method, then you can do it via premium package from here Downloads > Settings > Premium Package > Payment
For payment method of Download Manager Plugin, you can change it from here
Regards