Tahasin

Here is the HTML code you have to use inside your page template file,

<div class="wpdm-button-area mb-3 p-3 card">
<a href="#unlock" class="wpdm-download-link wpdm-download-locked btn btn-primary " data-package="3804">Download</a>

</div><ul class="list-group ml-0 mb-2">
<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]">
Version
<span class="badge">118.0.5993.89</span>
</li>
<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
Download
<span class="badge">6973</span>
</li>
<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]">
File Size
<span class="badge">103 MB</span>
</li>
<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]">
File Count
<span class="badge">1</span>
</li>
<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]">
Create Date
<span class="badge">1 September 2023</span>
</li>
<li class="list-group-item  d-flex justify-content-between align-items-center [hide_empty:update_date]">
Last Updated
<span class="badge">6 Maret 2024</span>
</li>
</ul>

Place this code inside the <div class="col-md-12">place the html code here </div> page template file, and the file resides here wp-content > plugins > download-manager > src > Package > views > page-templates > page-templates-default.php

Here is the screenshot with the download button,kindly check

Regards

Hello, R3ndy Nug

I hope you are doing well and thanks for contacting us.

Kindly check if this aligns with your requirement, here is the screenshot

Regards

Hello, FRANCISCO

I hope you are doing well.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or send an order note from this page by following this

Regards

Hello, Tarisai

I hope this message reaches you in good health and sorry for the inconvenience.

Kindly share related URL to this issue and WP-login credential in a private reply to check the issue thoroughly.

Regards

Kindly share your Wp-login credential in a private reply to check the issue.

Kindly share the page URL of your download section and WP-login credential in a private reply to check the issue.

Hello, Laura

I hope you are doing well and sorry for the inconvenience.

Kindly check if Allow Access is set for All Visitors or not, here is the screenshot

Regards

Hello, panos akris

I hope you are doing well and thanks for contacting us.
You have to translate them manually, you can use Loco Translate Plugin.

Regards

Hello, Tom

I hope you are doing well and thanks for contacting us.

You can change/update your associated account’s billing address,email from here

To update card info please follow this

Regards

Glad to hear that, the problem has been fixed.
If you find our assistance valuable, I would greatly appreciate your support with a 5-star review here.

Kindly test it from a different device

Your packages/data will remain the same.

Hello, Lee

I hope this message finds you well.

please follow these steps for updating the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Regards

iPhone 6 and 12 have been used for testing your issue. No, it’s not like that, audio preview worked fine on both devices.
Try different browsers like Firefox, Brave, Google Chrome or you can test it from a different device.

I can’t see any Test secret key and Test publishable key, here is the screenshot. Have you removed them or didn’t placed them yet.

If you haven’t placed them , kindly do so and let me know if the problem persists.

Regards

kindly share your WP-admin login credentials in a private reply to check the issue thoroughly.

Hello, Jeremy Podger

I hope this message finds you well and sorry for the inconvenience.

First of all make sure that you are using the updated version of the plugin.

– Log in to your Stripe Dashboard.
– Ensure that the webhook endpoint URL matches the URL in your WordPress settings.
– If not, update the webhook endpoint URL to match your current site URL.

Regards

Hello, Barry Davis

I hope this message finds you well. I want to sincerely apologize for any inconvenience caused by the delay in our service delivery.
We understand the importance of your request and want to assure you that we are actively working on resolving the issue.

Our support team is experiencing a higher volume of tickets, which has inadvertently led to delays.

Kindly spare us some time and you will be updated shortly in the previous ticket.

Regards

On Android, the media player displays the full duration of an MP3 file during playback but in IOS it is not, maybe it’s because IOS is designed to display only the time elapsed rather than the total duration during playback.

I have also tested the audio you recommended and they ran smoothly, here is the screenshots

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Invalid Login Credentials, here is the screenshot

Kindly check

Previously, the option was labeled as “Open in browser.” In order to enhance the user download experience, I have made a thoughtful adjustment, it is now in “Open in new window” mode, here is the screenshot

Kindly share your wp-login credential in a private reply to check the issue thoroughly.

Welcome 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here