Tahasin

Hello, pagan11460

I hope you are doing well and sorry for the inconvenience.

First of all, I can’t see any loom video link.

Files are downloading perfectly, here you can see.

Are you referring to this ? Kindly check and let me know.

Regards

Could you please share a screen-cast of your problem(add-on downloading process) using loom app.

Simply download again from your orders page to get latest version.

The add-on is updated kindly check.

Investigating the issue, spare us some time.

Regards

Kindly share your WP-login credentials in a private reply.

It’s woking fine now, here is the screencast.

I have created a dummy package for testing purpose, kindly remove it.

Regards

Hello, Alice Giacomini

I hope this message finds you well and sorry for the inconvenience.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or you can send an order note from this page page by following this

Regards

Spare us some time , we are checking the issue.

Hello, Paul

I hope this message finds you well and sorry for the inconvenience.

Kindly share your Order Id and WP-login credentials in a private reply to check the issue.

Regards

Hello, Michel de Graaf

I hope this message finds you well and thanks for contacting us.

For translating the Labels you can use the plugin Loco Translate and for adding an extra field in email lock, you can use this add-on named Advance Custom Fields, you can get it from here

Regards

Kindly resolve these errors, it might result in solving the loading issue. In the error_log, I can’t see any error related to Download Manager.

Hello, Val lapara

I hope this message finds you well and thanks for contacting us.

Download Manager’s custom post type name is wpdmpro and taxonomy name is wpdmcategory, but the option there needs to be integrated from Elementor.

I hope it is now clear to you.

Regards

It’s working fine.
Here is the screencast

Hello, midihead7

I hope this message finds you well.

Unfortunately, the WPDM - Accordion does not currently offer the feature to automatically showcase Accordion subcategory titles based on descending or ascending published dates.

However, you can avail our customization service from here

Regards

Hello, Yasaman

I hope this message finds you well and sorry for the inconvenience.

Kindly share your WP-login credential and Order details in a private reply to check the issue.

Regards

Kindly spare us some time we are checking the issue.You will be updated shortly.

Your patience is greatly appreciated.

Hello, James

I hope this message finds you well and sorry for the inconvenience.

Kindly make sure that the plugin is up-to-date and share WP-login credential in a private reply to check the issue thoroughly.

Regards

Hello, Bill

I hope this message finds you well and sorry for the inconvenience.

Kindly share related page URL to check the issue in a private reply.

Regards

Glad to here that 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Regards

It’s because of sidebar, if you want to hide it
use this CSS code

#right-sidebar {
  display: none;
}

You can also try this CSS code in your Additional CSS section and let me know if it works

@media (min-width: 768px) {
  .w3eden .col-md-5 {
    flex: unset;
    max-width: none;
  }
}

#1. Create {active-theme-dir}/download-manager/page-templates/
#2. Copy the file /download-manager/src/Packages/views/page-templates/page-template-default.php to newly created dir in #1
#3. Save

Here is the documentation

Follow this steps, so that next update of the plugin doesn’t erase your changes.