Tahasin

Forum Replies Created

Viewing 25 posts - 326 through 350 (of 2,601 total)

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May 14, 2025 at 10:42 am in reply to: Membership Duplicate Invoices #206489

Moderator

The issue was related to the API endpoint, but we’ve resolved it on your end and will be releasing an update soon.
If you have any further questions or concerns, please feel free to create a new support ticket (we do not provide support via email).

May 14, 2025 at 10:36 am in reply to: Unable to Upload Files – Upload Process Stuck #206488

Moderator

Kindly share the wp-login credentials in a private reply to check the issue.

May 14, 2025 at 10:33 am in reply to: Membership Duplicate Invoices #206486

Moderator

Kindly check now.

May 14, 2025 at 10:24 am in reply to: Unable to Upload Files – Upload Process Stuck #206484

Moderator

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file.

Let me know if this solved the issue or not.

Regards

May 14, 2025 at 9:53 am in reply to: Expired but paid #206481

Moderator

Hello,

I hope you’re doing well. Could you please check now and let me know whether the expired message is still appearing?

Regards

May 14, 2025 at 9:43 am in reply to: Unable to Upload Files – Upload Process Stuck #206479

Moderator

Hello, @Cinzia

I hope you’re doing well, and thank you for reaching out.

Could you please let me know which version of Download Manager you’re currently using?
Kindly check and let me know.

Regards

May 14, 2025 at 6:42 am in reply to: Membership Duplicate Invoices #206473

Moderator

Hello, Simon

I hope you are doing well. We have fixed the issue, and we hope it will not generate any duplicate invoices going forward. If you encounter any similar issues, please let us know.

Thank you so much for your support and patience.

Regards

May 14, 2025 at 5:06 am in reply to: PDF icon disappeared #206467

Moderator

This reply has been marked as private.

May 13, 2025 at 10:54 am in reply to: User Names #206457

Moderator

I will give you an update this week. I appreciate your patience.

May 13, 2025 at 5:14 am in reply to: Site Can’t be Reached on Folder Download #206452

Moderator

Kindly try enabling/disabling these two options.

May 13, 2025 at 5:12 am in reply to: Sign Up Question #206451

Moderator

This reply has been marked as private.

May 12, 2025 at 2:36 pm in reply to: Adjusting padding on sub-catagories in Archive Page – Filter view #206437

Moderator

Glad to hear that it worked.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a quick 5-star review here
Your feedback means a lot to us and helps us keep doing what we love! ✨

Thank you!

May 12, 2025 at 10:42 am in reply to: The paid subscription is not active #206427

Moderator

Welcome and have a nice day!

May 12, 2025 at 10:27 am in reply to: The paid subscription is not active #206425

Moderator

Kindly check now

May 12, 2025 at 10:16 am in reply to: The paid subscription is not active #206422

Moderator

Hello,

Thanks for reaching out. Please share the order id in a private reply to check the issue.

Regards

May 12, 2025 at 10:12 am in reply to: Cancelling Order #206420

Moderator

Hello, have you had a chance to submit the order note?

May 11, 2025 at 4:34 pm in reply to: Site Can’t be Reached on Folder Download #206416

Moderator

We have tested downloading large files on our end, and everything is working fine. Could you please let us know where you are hosting your files and how you are uploading them? If you have a staging site available, it would be even easier for us to investigate and identify the cause of the issue.

Please check and let us know. Thank you!

May 11, 2025 at 2:49 pm in reply to: Site Can’t be Reached on Folder Download #206415

Moderator

We are checking on our end and will give you an update shortly.

May 11, 2025 at 10:34 am in reply to: Adjusting padding on sub-catagories in Archive Page – Filter view #206412

Moderator

The padding is coming from your theme. Kindly use this CSS code in your themes custom CSS section

#wpdmcat-tree ul {
    padding-left: 12px;
}

May 11, 2025 at 10:21 am in reply to: Not sure if this is one issue or two. #206411

Moderator

This reply has been marked as private.

May 10, 2025 at 8:58 am in reply to: Not sure if this is one issue or two. #206410

Moderator

This reply has been marked as private.

May 10, 2025 at 8:53 am in reply to: File not found! On Packaged ZIP files #206409

Moderator

If you’d like, you can purchase a single license and use it on both your staging site and live site — but only one domain at a time. If you want to keep the live site active while also working on a staging site, then you would need an additional license.

May 9, 2025 at 5:33 pm in reply to: File not found! On Packaged ZIP files #206396

Moderator

Regarding the version leap from 6.3.6 to 6.7 — yes, we do have experience with updates across multiple versions. In most cases, the update process goes smoothly.
However, because there are always slight risks (such as compatibility with themes or other plugins), setting up a staging site first is the safest approach. Also make sure you have a full backup of your site before proceeding. That way, if anything unexpected comes up, you can quickly restore.

For pro support kindly open a support ticket here: https://www.wpdownloadmanager.com/support/forum/download-manager-pro/

Regards

May 9, 2025 at 4:57 pm in reply to: File not found! On Packaged ZIP files #206394

Moderator

Hello, Mike

I hope this message finds you well and thanks for reaching out.

We strongly recommend updating to the latest version of Download Manager Pro (6.7 or newer). Updates often include important compatibility fixes, improvements to file handling , and enhanced stability with the latest versions of WordPress.

If you have further queries, feel free to ask.

Regards

May 9, 2025 at 8:03 am in reply to: Adjusting padding on sub-catagories in Archive Page – Filter view #206379

Moderator

Ok, understood. Please allow me a moment — I will get back to you shortly.

Viewing 25 posts - 326 through 350 (of 2,601 total)

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