Tahasin

Kindly activate download manager version 7.3.1(pro), then you will get the skip lock feature. Version 3.3.52 is free version. However, we will release an update for the pro as well.

Skip lock feature is available in v7.3.1

You can use Skip Lock feature from Settings > General > File Download > Skip Lock

Hello,

Thank you for reaching out, and we apologize for the inconvenience.

Please send an order note describing the issue through this page

Regards

Glad to hear that.😊

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you 😊!!

Can I deactivate theAdvanced Google reCAPTCHA plugin for testing?

Thanks for sharing the credentials. I will provide you with an update shortly.

Regards

Hello,

Thanks for reaching out.

Kindly share temporary login credentials in a private reply to check the issue.
Regards

In that case, you can manually install the plugin using the ZIP file and activate the license. Then, import the packages into the new site, ensuring all file paths are correctly configured in the csv file.

Hello,

Thanks for reaching out.

Kindly share the sign-up URL in a private reply to check the issue.

Regards

– After migration, you’ll need to:
Reinstall your theme manually
Reinstall all plugins
Reconfigure plugin settings (unless you use a full backup tool)

– Your understanding here is also correct:
CSV Import/Export includes:
Download package titles
Categories,tags
File paths (like /wp-content/uploads/…)
Metadata
CSV does NOT include:
Actual files (PDFs, ZIPs, etc.). So, the files need to be present on the new site in the correct location(like /wp-content/uploads/…)

– Easiest way is to use a full site migration plugin which handles Database,Plugins,Themes, Media , Uploads (including your PDFs/ZIPs)

Yes, key is invalid because it is still linked to your old site. To resolve this, please remove the linked domain from your dashboard. You can find more details here.

Regarding migration:

Moving all packages/files:
You have two options:
1. Use the default WordPress import/export feature from Dashboard > Tools > Import/Export to transfer all download files, or
2. Go to Downloads → Import & Export → Create Export File (CSV recommended) and download the export file. Then, on the new site, navigate to Downloads → Import & Export → Import from CSVfile and upload the file. This will transfer all your packages.

Hello,

Thanks for reaching out.

Currently, the package engagement metric reflects the total number of downloads for a package. This count includes downloads made by both registered users and guest visitors.

Could you please confirm whether downloads on your platform are accessible to all visitors or restricted to logged-in users? This will help us better understand the numbers you’re seeing.

Looking forward to your response.
Regards

Thank you for sharing the code. We will review it and keep you updated.
Regards

Have you applied any customizations to wpdm_archive_simple? Normally, the shortcode produces a layout like this, but I don’t see the toolbar on your site.

Hello,

Thanks for reaching out.

Kindly share temporary login credentials in a private reply to check the issue.

Regards

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊😊

Glad to hear that the problem is solved.

I’ve tested the issue across multiple browsers as a visitor and couldn’t reproduce it. The likelihood of this issue occurring on visitors browser appears to be very low.

If anyone reports this problem, please ask them to manually clear their browser cache or try accessing the site in incognito/private mode. This isn’t the most convenient approach, it is currently the most reliable workaround.

Thanks for your understanding.