Tahasin

Thanks for sharing the details. We are checking the issue.

Hello,

I hope this message finds you well and thanks for reaching out.

Could you please share a few relevant URLs where the blocks are not rendering properly? This will help us take a closer look and investigate the issue more effectively.

Regards

Kindly update the lazy download add-on.

I am unable to access the Download Manager Menu.
Kindly try removing the current plugin, download the plugin zip file again from here and install the plugin again.

Let me know how it goes.
Regards

Thanks for sharing the credentials. We are checking and will provide you with an update shortly.

Kindly share temporary login credentials, to check the issue.

Hello,

Thank you for reaching out, and we are sorry to hear about the disruption you have experienced.

We have checked, and there are no known or recently reported issues that would cause WordPress Download Manager Pro to deactivate automatically. Kindly share the download manager version as well.

Additionally, we recommend checking your server/PHP error logs around the time the plugin was deactivated. If you find any relevant log entries, please share them with us.

Looking forward to your response.
Regards

Hi,

Thank you for reaching out.

To turn off the automatic renewal for your subscription, please follow the steps mentioned in this documentation.

Regarding your license, you can remove the active license from a site by going to Dashboard > Purchases Tab > Order Details > Click on license button and remove the license from there. Please pay a visit here for documentation.

Hello @Neville

Please open a separate ticket, if you are encountering any issues or have any queries.
Thanks for the understanding.

Kindly check now.

I have checked the product link. Could you share the temporary login credentials in a private reply to check the issue from your end?

Guest checkout is working correctly in our test environment.

After completing the payment, guest users are redirected to a page where they will see the Go To Guest Download Page button. When they click that button, they are taken to the Guest Download Page
From there, they can access and download their purchased files.

In addition, guest users receive an order confirmation email. You can include the Guest Download Page URL in that email so customers can easily access their downloads later.

Welcome !!

If you were happy with the support I provided, I would greatly appreciate it if you could take a moment to leave us a 5-star review.

Kindly run this on wp_ahm_download_stats table

DELETE FROM wp_ahm_download_stats
WHERE uid = 0;

Yes, it is most likely a plugin conflict.

Kindly try deactivating all other plugins except Download Manager and the TinyMCE Button plugin. This should help identify which plugin is causing the issue.

Welcome !!

Thanks for sharing the video. Could you please let me know which block editor you are using on that page?

Looking forward to your response.
Regards

Yes, you have to remove them from the database.

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !! 😊

Kindly check now.

Yes, kindly share the login credentials in a private reply.

Hello,

Thanks for reaching out.

Could you please share the URLs for the packages that are currently showing guest downloads in the stats?

Regards