Page 12 – WordPress Download Manager

Feb 29, 2024 at 8:50 am in reply to: Download only working when logged in #193431

Tahasin

Moderator

Hello, Deutscher Hebammenverband

I hope you are doing well and sorry for the inconvenience.

You can control who can download files by assigning the roles from here.

Let me know if the problem persists.

Regards

Feb 29, 2024 at 7:09 am in reply to: Mp3’s don’t play for more than 3 minutes on mobiles #193427

Tahasin

Moderator

Update the WordPress Download Manager Plugin.

Feb 29, 2024 at 5:31 am in reply to: Mp3’s don’t play for more than 3 minutes on mobiles #193421

Tahasin

Moderator

The audio preview is working fine from our end. Kindly share your temporary login credential in a private reply to check the issue.

Feb 29, 2024 at 4:52 am in reply to: Mp3’s don’t play for more than 3 minutes on mobiles #193416

Tahasin

Moderator

Hello, Stephen Henley

I hope you are doing well and sorry for the inconvenience.

We are currently in the process of investigating the issue.kindly spare us some time to thoroughly address the matter, your patience is highly appreciated.

Regards

Feb 29, 2024 at 4:20 am in reply to: What do I need to purchase to get an exact copy of the demo site? #193415

Tahasin

Moderator

Hello, Cesar Azevedo

I hope you are doing well and thanks for contacting us.

For getting the exact copy of our DEMO website you need two things Attire Theme and Special Pack.

– You can get Attire Theme from here
– For Special Pack,which covers every add-ons in the DEMO website, you can get it from here

If you have any further queries, please don’t hesitate to reach out.

Regards

Feb 29, 2024 at 4:09 am in reply to: PDF image do not always display #193414

Tahasin

Moderator

Yes, access the error log inside your hosting control panel.
If you are using cPanel, navigate to the ‘File Manager’ and look for the file named error_log.

Feb 29, 2024 at 3:59 am in reply to: Showing Original Upload Date in File List #193413

Tahasin

Moderator

Hello, Brendan Parker

I hope you are doing well and sorry for the inconvenience.

Try this shortcode
[wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="your_categories_here" jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|publish_date|download_link" colheads="Title|Categories|Publish Date|Download::155px"]

Here is the visual representation of this short code.

Hope this will align with your requirements.

Regards

Feb 28, 2024 at 4:55 am in reply to: Google Drive – Auto-populate download page by direct uploads to Drive folder? #193392

Tahasin

Moderator

You can also avail our customization service from here

Feb 28, 2024 at 4:42 am in reply to: PDF image do not always display #193391

Tahasin

Moderator

I have adjusted this (By | February 20, 2015) by using a custom CSS.

For drawing/preview not loading issue, it’s showing this error, kindly check here.

Check your Error log file for errors in server side code.

Regards

Feb 28, 2024 at 3:47 am in reply to: Download history not registering all downloads #193390

Tahasin

Moderator

Kindly share your wp-login information in a private reply to check the issue thoroughly.

Feb 27, 2024 at 10:20 am in reply to: Download history not registering all downloads #193379

Tahasin

Moderator

Hello, Ryan

I hope you are doing well and sorry for the inconvenience.

Kindly make sure that you are using the latest version of the plugin.
To solve the issue, try deactivating and then reactivating the plugin and let me know if the problem still persists.

Regards

Feb 27, 2024 at 5:04 am in reply to: Google Drive – Auto-populate download page by direct uploads to Drive folder? #193376

Tahasin

Moderator

Hello, Mathew Hunter

I hope you are doing well and thank you for reaching out to us.

WPDM simply links the user to google drive so a user can,
– Explore Google Drive File
– Upload Files directly to Google drive from your site admin section
– Attached file with download manager package
– Delete Google drive file
If you update file in google drive, user always will get the updated files, no need to update in WPDM manually.

Unfortunately, what you are asking is not possible right now. You have to do it manually.

Regards

Feb 27, 2024 at 4:56 am in reply to: PDF image do not always display #193375

Tahasin

Moderator

Could you please share a screenshot of the code where the ‘(By | February 20, 2015)’ appears?

Feb 27, 2024 at 3:52 am in reply to: Site with downloads (sometimes) not loading #193373

Tahasin

Moderator

Hello, jonnylander

Hope you are doing well and sorry for the inconvenience.

– kindly make sure that all plugins are up-to-date.
– Switch to a default WordPress theme temporarily to see if the issue persists. If it doesn’t, the problem might be related to your current theme.
– Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

Let me know if the problem still persists after following the steps mentioned above.

Regards

Feb 25, 2024 at 5:18 am in reply to: Bug: incorrect handling of root path containing backslashes #193338

Tahasin

Moderator

We appreciate your keen observation and willingness to report the issue, which results in a significant impact on the improvement of our plugin.
This bug will be fixed in the next update.

Regards

Feb 25, 2024 at 4:03 am in reply to: PDF image do not always display #193334

Tahasin

Moderator

I sincerely apologize for the delay.

Warning: Attempt to read property “post_title” on null in /var/www/wp-content/plugins/hide-page-post-titles/TJ-Plugins-hide-title.php on line 136 this warning is related to Hide Page And Post Title plugin.

[file_list] shortcode is a part of Download Manager but in this page, [wpdm_tree] shortcode has been used and it’s working fine. What I have found is there is a missing pdf icon for this file Tax Exempt Form.

Regards

Feb 24, 2024 at 1:45 pm in reply to: Bug: incorrect handling of root path containing backslashes #193329

Tahasin

Moderator

Hello, Tim B

I hope you are doing well, and thanks for contacting us.

We are investigating the issue and will let you know about it shortly.

Regards

Feb 24, 2024 at 1:36 pm in reply to: Need to change my payment method #193328

Tahasin

Moderator

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or send an order note from your Order Details Page/Purchase Page

Feb 22, 2024 at 11:59 am in reply to: Attaching a local file to a package using the API #193265

Tahasin

Moderator

Hello, Roco Montgomery

Hope you are well and thanks for contacting us.

Yes, you are right, file should reside here wp-content/uploads/download-manager-files. For uploading the file you may follow this documentation.

You can add your files using ftp to the download-manager-files. Unfortunately, there is no other solution right now. We will update this REST API add-on soon.

Regards

Feb 22, 2024 at 4:47 am in reply to: PDF image do not always display #193240

Tahasin

Moderator

Given that the issue does not pertain to the Download Manager. However, I have identified one error previously mentioned (check the screenshot). Please prioritize resolving this issue as it may potentially address the overarching problem. If not, consider temporarily switching the theme to identify whether the issue persists.

Regards

Feb 21, 2024 at 4:46 pm in reply to: Need to change my payment method #193232

Tahasin

Moderator

Hello, Sunil

I hope you are doing well, and thanks for contacting us.

If you want to change the Package/File payment method, then you can do it via premium package from here Downloads > Settings > Premium Package > Payment

For payment method of Download Manager Plugin, you can change it from here

Regards

Feb 21, 2024 at 2:21 pm in reply to: PDF image do not always display #193228

Tahasin

Moderator

I have attached the screenshot here

Feb 21, 2024 at 1:33 pm in reply to: Multiple Files #193225

Tahasin

Moderator

Hello, Lee Cloete

I hope you are doing well, and thanks for contacting us.

To attach more than one file, you have to use Download Manager Pro. Let me know if you are a pro user; if not, you can get it from here

Regards

Feb 21, 2024 at 4:35 am in reply to: PDF image do not always display #193217

Tahasin

Moderator

I have thoroughly investigated the issue and identified a specific error related to the problem.
Always try to keep the plugin up-to-date.
Clear any caching mechanisms, both on the server and your browser. Sometimes, cached resources may cause such issues.

Regards

Feb 20, 2024 at 3:52 am in reply to: WPDM Extended Short-codes not work with WPML #193184

Tahasin

Moderator

Hello, Mycol Gianfrancesco

Hope you are doing well and thanks for contacting us.

Kindly share related page url in a private reply to check the issue.

Regards

Tahasin

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