Tahasin

Don’t worry. I am checking the issue and will provide you with an update shortly.

From the symptoms, my primary suspicion would be a caching issue.
Could you please try clearing your browser’s Local Storage and then test the issue again?
You can do this by opening your browser’s Developer Tools (press F12), navigating to the Console tab, and running the following command:
localStorage.clear();

Kindly enable both the Live and Sandbox PayPal payment methods. Once you’ve set up the PayPal methods, please let me know, and I will check the issue again.

Yes, I have identified the issue.
It will be fixed in the next update.

Welcome!!
Have a nice day.

For that, send an order note from the order details page.
Here is the order notes tutorial.

Hello,

Thanks for reaching out.

The Auto Renew: 1st cycle status means you’re currently in the first year of your subscription. If auto-renew remains enabled, your subscription will automatically renew on June 30, 2027.

Do you want to stop the auto renewal?
Looking forward to your response.

Regards

Yes, wpdm archive page is separate add-on.

Hello,

We spoke with two of our hosting providers, and neither found any issues with the plugin.

Could you please contact your hosting provider and ask them to clarify the exact issue they’re seeing? Having more specific details would help us identify the root cause and investigate it further.

Appreciate your support on this.

Thanks for sharing the information, we are checking the issue.

Sure! Give it a try, and let me know how it goes.
Have a nice day.

Now, I can see the lists. I am checking and provide you with an update shortly.

You should receive a message in the order note section.

Archive page add-on should appear in the order details page.
Kindly share the screenshot of the order details page.

Version 7.5.0 is a routing update, and we did not identify any issues in v7.4.0 during our testing.
If you notice any issues, please feel free to let us know.

Appreciate your understanding and continued support.

Hello,

Thanks for reaching out.

You can alternatively download the archive page add-on zip file from dashboard > purchases tab > order details(click on that button) page as well.

Let me know, how it goes.
Regards

You will receive a prompt response there with proper instructions.

You can activate the plugin and update it from your dashboards plugin section.

The updated plugin zip file should be appear in dashboard > purchases tab > order details(click on that button) page as well.

How to install download manager from order details

Thanks for sharing the credentials. I will provide you with an update shortly.

Hello,

Sorry for the inconvenience.

Please follow the steps mentioned here to update your card information. We are working to fix the update card button.

Regards

We have released a new update. Please update the plugin to the latest version (v7.5.0).

Also, you can safely remove the plugin and install again, doing so will not delete your files.(keeping a backup is always recommended)