Tahasin

Hello,

Thanks for reaching out.

Kindly update download-manager plugin and amazon S3 add-on to latest v5.0.0

In the latest version, you can provide Bucket Access to specific user role from Downloads > Settings > Amazon S3 > Bucket Access

Here you can see Select from Amazon S3 button from package settings for Editor role.

If you are referring to this explorer, please note that it is currently available to administrators only.

Please let me know, if you have further queries.
Regards

We are checking and will provide you with an update shortly.

You can safely share the information here in a private reply. This conversation is secure and visible only to you and me.

Glad to hear that, it’s working now 🤗

We truly appreciate your patience and support regarding this.
Have a nice day.

The issue could be caused by one of the following:
– The DataTables JavaScript file is missing or not loading correctly
– A conflict with your current theme or another plugin could be causing this issue. We recommend temporarily switching to a default theme to test. If the problem persists, please try deactivating all plugins except Download Manager, Elementor, and the WPDM Elementor widget.

Regards

Hello,

Thanks for reaching out.

Kindly provide the download manager version and the related URL in a private reply so we can investigate the issue more thoroughly.

Also check this reply.

Looking forward to your response.
Regards

Kindly share temporary wp-login credentials in a private reply.

Are you using WPDM Elementor add-on?

Hello,

Thanks for reaching out.

Kindly share the download manager and wpdm elementor version that you are using.
Looking forward to your response.

Regards

Hello,

The problem has been fixed and will release an update shortly.
We appreciate your patience.

Regards

Glad to hear that. 😊

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Update is available now, please check.

Kindly follow the instructions mentioned here

Hello,

Thanks for bringing this up. We completely understand how that could feel a bit concerning.

Version 7.3.3 of WordPress Download Manager was recently released an update, and it looks like the changelog page didn’t synced properly on your end at the time the update became available. That’s why you’re seeing the plugin not found message when trying to view more information.

I have checked in our site and the changelog page appeared properly.
If you have any other questions or notice anything else, feel free to let us know.

Regards

I have updated the translation for you.

Could you please share the link template that you are using there?

No worries at all, you’re not bothering us in the slightest 😊

Hi,

Thanks for reaching out and for the detailed explanation of the issue.

Have you tried clearing the cache from Downloads > Settings > Privacy > Clear All Cache ?

To help diagnose and resolve this properly, we’d like to take a closer look from your end.

Could you please share the following access details with us in a private reply?

WordPress admin login URL
Username and password

Looking forward to your response.
Regards

Validation check might be the reason behind this. Kindly wait for the new update.

Are you referring to this blue marked review section?

If yes, just deactivate the WPDM – User Review add-on

The issue is happening because of a validation check.
I’m unable to provide an exact release date at the moment, but it shouldn’t take too long.

Thanks for your understanding.