Tahasin

Hello,

You can view your forum activity from the Dashboard > Profile tab. Simply click on Topics to see all the topics you’ve created.

Let me know, how it goes.
Regards

Glad to hear that.
I am marking this ticket as resolved.

Hello,

Thanks for creating the ticket.

Have you had a chance to try downloading the plugin file today from this page and reinstall it again?

Looking forward to your response.

Regards

Hello @Douglas

Just following up to see if you’ve had a chance to remove and reinstall the plugin.

Hello, @Andrzej

Please open a new ticket and share all the details there. It will help us identify and solve the issue promptly.
Thanks for your understanding.

To solve the issue, please try removing the plugin, then download it again from this page and reinstall it.
Additionally, clear your cache by going to Settings > Privacy.

Let me know, if the problem persists.

Regarding the crashing issue, please try removing the plugin, then download it again from this page and reinstall it.
Additionally, clear your cache by going to Settings > Privacy.

Let me know, if the problem persists.

For refund related issue, please send an order note from the purchases page.

Could you please share temporary login credentials in a private reply so we can quickly identify the issue?

No problem. We are checking the issue and will provide you with an update shortly.
We appreciate your patience.

Could you please try temporarily deactivating the Really Simple SSL Pro plugin to check whether there might be a potential conflict?
This will help us better identify the cause of the issue.

Sure, let me know how it goes.

Hello,

Thanks for reaching out.

Are you using Really Simple SSL Pro security plugin along with Download Manager?
Looking forward to your response.

Regards

Could you please confirm if Download Manager works correctly after temporarily deactivating Really Simple SSL Pro?

Hello,

Thanks for sharing the detail log here.

We have checked this on our test setup and did not encounter the error.
Could you please temporarily deactivate other plugins, especially any security or login related plugins and then try again?
This will help us determine whether another plugin might be interfering. Also share the PHP version of your server.

Please let us know how it goes.
Regards

Hello,

Thanks for reaching out.

I have paid a visit in this page but didn’t notice any problem there.

Could you please share a video recording or some screenshots of the problem in a private reply. It will help us understand the problem easily.

You can use these tools for recording and screenshots.

Looking forward to your reponse.
Regards

Asset Manager files are appearing now.
I can see this error message for the preview images that are not appearing
No such file or directory @ error/blob.c/OpenBlob

The problem has been fixed in version 7.3.3
Kindly update the plugin to the latest version.

Hello,

Thanks for reaching out.

Kindly update download-manager plugin and amazon S3 add-on to latest v5.0.0

In the latest version, you can provide Bucket Access to specific user role from Downloads > Settings > Amazon S3 > Bucket Access

Here you can see Select from Amazon S3 button from package settings for Editor role.

If you are referring to this explorer, please note that it is currently available to administrators only.

Please let me know, if you have further queries.
Regards