Tahasin

Hello,

Thanks for reaching out.

We are checking the issue and will provide you with an update shortly.

Regards

Try clearing the cache and make sure you’re inside wp-content/downloads(as per your file browser root)

Could you please explain which selection you are referring to?

Hello,

Thanks for reaching out.

I have checked the server file attachment feature in our test site and it’s working fine.
Please share temporary login credentials in a private reply to check the issue.

Regards

Glad to hear that, it worked!! 🤗

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Since the latest version is not appearing on your site yet, please update the plugin manually for now.
Before updating, make sure you have a proper backup of your site and data for safety.

Updating the plugin will not remove any of your packages. Your packages and categories will remain unchanged.

Let me know how it goes.

Please update the plugin to the latest version and check if the problem persists.
Let me know how it goes.

Please share temporary login credentials in a private reply to check the issue thoroughly.

Hello,

Thanks for reaching out.

We are checking the issue and will provide you with an update shortly.

Regards

The problem has been identified, will be fixed in the upcoming update.

Thanks for sharing the URL, I am checking the issue.

Hello,

Thanks for reaching out.

Please share related page url in a private reply to check the issue.

Regards

Welcome !!
Have a nice day. 🤗

Hello,

Thanks for reaching out and sorry for the inconvenience.

Please add an order note explaining the issue you’re experiencing from this page
You can follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ

Regards

Hello, Esteban

Kindly share the email address you are using to access the downloads. Additionally, if the private intranet is accessible(With VPN or secure setup) from outside the network, please provide the relevant credentials as well.

Looking forward to your response.
Regards

Glad to hear you found the issue!
If you have further queries, don’t hesitate to ask.

Thanks for sharing the credentials. I am checking the issue and provide you with an update shortly.

wp-login credentials

Hello @Jerome

We have introduced a new feature Media Protection in our latest updates, you can read the documentation here

If you don’t want to apply media protection than, we recommend to upload the files from Attach File section in this way your file and file address remain protected.

If you have further queries, please open a new support ticket.
Regards