Users logged in from Microsoft AD (LDAP) get “Your email address is blocked!”

in Download Manager Free

Viewing 16 posts - 1 through 16 (of 16 total)
Jan 28, 2026 at 10:17 am
#211177

Hi! I’m using Miniorange LDAP/Active Directory Integration plugin to manage user logins for a private intranet. Users are not registered and created in WordPress by themselves, but by the plugin if the credentials stored in the connected Microsoft Active Directory match those entered by the user through the login form. These users have never verified their email because it’s not necessary. Only emails included in the Active Directory are allowed to login.

Since a recent 2025 update of your free plugin, users are receiving the message “Your email address is blocked!” when trying to download any file. I can’t find the way to disable email verification restriction in WPDM settings to avoid this issue, but maybe you can give me a custom snippet to include in functions.php.

Best regards,

Esteban Rubiales

Jan 28, 2026 at 11:08 am
#211179
Moderator
Nayeem Riddhi
Staff

Hello Esteban Rubiales,

Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jan 29, 2026 at 11:40 am
#211212

Thank you, Nayeem. Please let me know if you require further information regarding my infrastructure. I can also provide you with a temporary user account to access the intranet and take a look around.

Kind regards.

Jan 29, 2026 at 1:01 pm
#211214
Moderator
Nayeem Riddhi
Staff

I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Jan 30, 2026 at 5:59 am
#211222
Moderator
Tahasin
Staff

Hello, Esteban

Kindly share the email address you are using to access the downloads. Additionally, if the private intranet is accessible(With VPN or secure setup) from outside the network, please provide the relevant credentials as well.

Looking forward to your response.
Regards

Feb 9, 2026 at 4:49 pm
#211605
This reply has been marked as private.
Feb 10, 2026 at 4:53 am
#211614
Moderator
Tahasin
Staff

Thanks for sharing the credentials. We are checking and will provide you with an update shortly.

Feb 10, 2026 at 7:22 am
#211619
Moderator
Tahasin
Staff

We are unable to access the plugin file editor section. It is required to debug the problem.

Feb 10, 2026 at 8:43 am
#211622
This reply has been marked as private.
Feb 10, 2026 at 8:58 am
#211623
Moderator
Tahasin
Staff
This reply has been marked as private.
Feb 10, 2026 at 10:14 am
#211626

Don’t worry, it’s only a copy of the original site for you.

Feb 10, 2026 at 12:04 pm
#211634
Moderator
Tahasin
Staff
This reply has been marked as private.
Feb 11, 2026 at 8:06 am
#211652
This reply has been marked as private.
Feb 11, 2026 at 8:34 am
#211654
Moderator
Tahasin
Staff

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Feb 11, 2026 at 12:08 pm
#211664
Feb 11, 2026 at 12:16 pm
#211665
Moderator
Tahasin
Staff

Thank you !!

Viewing 16 posts - 1 through 16 (of 16 total)

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