Tahasin

Hello, Siamak

I hope this message finds you well and sorry for the inconvenience.

We are checking the issue, you will be updated shortly.

Thanks for your patience.

Regards

Hello, David

I hope you are doing well and thanks for reaching out.

We are checking the issue, you will be updated shortly.

Best Regards

I am checking again

Hello Ryan

Could you please send the login credentials to yulad@w3eden.com or via a private message? I attempted to use support@wpdownloadmanager.com, but did not receive the login instructions. screenshot

Best Reagards

Tahasin

It seems there might be a conflict between a theme or plugin.

– Have you attempted deactivating all plugins except Download Manager and the Directory add-on to identify which one is causing the issue? You can use Health Check & Troubleshooting plugin. It allows you to do a number of tests in a browser session, without affecting visitors to your live site.
– Please consider switching to a default WordPress theme like Twenty Twenty-Two or Twenty Twenty-Three.

Hello, Rodrigo

kindly open a new ticket. I will assist you there.

Regards

Kindly check , it’s working

Are you using the same page template in both sites?

kindly wait for an update.

Kindly follow these:

– Create a new page and re-apply the short-code to see if it works.
– Clear the cache
– Make sure both plugins are up-to-date
– Temporarily deactivate all plugins except Download Manager and Directory add-on, and see if it works or not.

Since everything is working fine from our side. We need to verify the setup of your website to ensure everything is configured correctly on your end.
That is why I am asking for wp-login credentials.

Glad to hear that, the plugin is working fine 🤗

We have made a few changes, especially in the namespaces:WPDM\__\Message, WPDM\__\DownloadStats and few functions.

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

Hello, Will

I hope this message finds you well and thanks for reaching out.

Yes, the issue has been resolved. It’s also mentioned here

Kindly check

Regards

As I mentioned before, the Reset Limit is working fine, and we have resolved the Download Exceeded Message issue.

To check the issue thoroughly, could you please share wp-login credentials and related URL in a private reply?

The issue has been resolved in the upcoming update. Please ensure you update your plugin to the latest version once it becomes available.

Regards

Hello, CIALGAR

I hope this message finds you well and thanks for writing to us.

Could you please share related URL regarding this issue in a private reply?

Regards

The problem has been fixed, kindly check.

Currently, manual entry of the title is required as there are no alternative methods available.

Regards

There is no need to change any code, since everything is working fine from our side. We need to verify the setup of your download limit to ensure everything is configured correctly on your end.
That is why I am asking for wp-login credentials.

Kindly try this one,
[wpdm_archive_compact template="616f194b91c2f" items_per_page="80" order_by="post_title" order="asc" login=0]

Is template="616f194b91c2f" your custom template name ?

Kindly check.

You will receive an update tomorrow regarding the issue. I apologize for the delay, and appreciate your patience.
Regards

We are investigating the issue, and you will be updated shortly.

Thanks for your patience.

Hello, Mike

I hope this message finds you well and sorry for the inconvenience.

Please share related URL and wp-login credentials in a private reply to check the issue thoroughly.

Regards

Hello, Brady

I hope you are doing well and thanks for contacting us.

Kindly make sure that all the plugins and WordPress are up-to-date. Could you please share the related URL and wp-login credentials in a private reply to check the issue?

Regards